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Mimotek Reviews Summary
Mimotek has 28 customer reviews and ranks 785th in the Electronics category.
Sadly after delayed delivery date and had already waited 3 weeks for the ps4, it didn't arrive, I chased it many times and it took sometimes days to get a reply, in the end they cancelled the order and took 16 days and a lot of chasing to get my money back. Caused me a lot of stress. Their communication could be so much better
No email confirmation of purchase, cannot access account, no reset password emails, phone not answered, no response to email, item not delivered. Will have to go through credit card for refund. Reporting to trading standards. Company is a scam.
Poor customer service. Lied to about delivery dispatch. Never received item. MimoTek refused to refund or even look into it as is their job to do. Scammed out of £150 - AVOID AT ALL COSTS.
I was a bit unsure whether to order from here because a few of their reviews online were reported by themselves i. E. they tried to delete them. However at that point in time, there wasnt much online about them (theres loads more reviews now) so I thought I'd give it a go because they have a UK address and are registered at Companies House. I wish I had never bothered. I never received my phone and there was no communication from them. At this point they had an online tracker function on their website that said it was delayed but they've since removed this tracker from their website. Tried calling and answer phone saying due to Covid no staff so raise a ticket. I did this and eventually received an email saying they would refund me but that was a week ago and they still havent. It's now been more than a month since I ordered the phone and I cant order a new one until I get the refund. I really wish I had not ordered from here.
So I ordered a Samsung tab a 2019 10.1 and for the first few weeks we weren't kept up to date with the status of our order even though it was expected to arrive within a week. Eventually we were told many times that our order was delayed due to the virus and the royal mail not being able to pick our item up. Eventually the tablet arrived but had paint covering the model number and IMEI number. Eventually the paint came off revealing a large scratch on the bottom of the tablet. It was a bit strange but other than that it works flawlessly. I'm not sending it back because I'm not waiting another month for a replacement so I'll just get a case... So if you are wondering why they aren't keeping you updated stay patient they will send it out eventually
Poor at every aspect, sales, communication, customer services, and still haven't deliver outstanding item.
Raising tickets every time you wish to communicate with them, rather than enter additionally info or having option to respond slows process further.
This company sells faulty products and doesn't reply to emails when asking for a refund. The owner is obviously a complete scumbag who is happy stealing from people and has a long track record.
