We went to San Jose Costa Rica and despite the warnings people had conveyed on line about the scams experienced in San Jose Costa Rica, it was a whole other world.
I contacted U-Save Car Rental as a result of HERTZ giving our car away despite TWO confirmations for our reservation. I was texting Tiziana at U-Save who confirmed in writing:
Me: "Great, sorry but due to a few bad experiences I'd like to reconfirm:
$856.00 includes all charges and taxes for this SUZUKI Vitara AWD SUV from the 28th to Feb 8 pickup tomorrow and return the 8th by 7pm "
Tiziana: "$977 total from today afternoon until 8th afternoon".
After more texts, she reduced the price to $929.00,
Then I reply:
"Ok great.
So $929.00 includes all charges insurance and taxes for this SUZUKI Vitara AWD SUV from today to Feb 8 by 7pm"
Tiziana: "yes correct all what is required"
When we got to the counter at U-Save Car Rental we were charged an additional $35.00/day for insurance, which was "mandatory" despite being expressly told in writing that the price quoted was "all that was required". This was the nightmare we had read about on line. They actually do this! They provide pricing on line and claim it is your total cost for the rental but when you show up at the counter, they tell you you need to pay more than you agreed to if you still want the car (if they didn't give it away to someone else already). We were not the only ones this happened to, EVERYONE there was going through the same experience.
They were terrible to deal with and had an attitude of take it or leave it, even though they provided me the costs in writing. U-Save people are unethical and liars. We are unlikely to use Hertz or U-Save again and hope others take note to work with more ethical and business like professionals than these professional thugs in San Jose Costa Rica.
The best way to fix these issues is DO NOT USE companies who provide poor service, lie or cheat you. Hurting their bottom line is the way to change things. READ THE REVIEWS.