Me Undies

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2.5
Reviews 52
5 Stars
13%
4 Stars
6%
3 Stars
4%
2 Stars
29%
1 Star
48%

Pennsylvania
4 reviews
10 helpful votes
Follow Charles I.
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I did the matching underwear subscription since my girlfriend was in need of new panties and I thought it'd be cool to get matching pairs of bold prints. When the first order arrived, I immediately noticed that the men's boxer briefs had no fly in the front. I immediately emailed them about the lack of fly, and they said they were exploring the idea for a future redesign and that if I wanted an opening in the front, I should get the regular boxers. The whole damn reason I wear boxer briefs is because I like my underwear to be tight. My girlfriend likes her panties, though, so I kept the subscription for a couple of years. I followed up about the lack of fly twice, and got the exact same response both times. Then I noticed that my boxer briefs were getting holes in the crotch. You can say I'm hard on my underwear, but I bought other boxer briefs from other brands at the same time (because I was researching good brands), and all of the other brands are still intact to this day. Only the meUndies developed holes. So I ended up cancelling my subscription and I'll just wear through the pairs I have while slowly replacing them with other branded boxer briefs that actually have a fly in the front.

Date of experience: June 3, 2021
Michigan
1 review
10 helpful votes
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I've been buying Meundies for almost 3 years and I used to love them. All of the underwear I've purchased in the last year have cheap fabric and have fallen apart becoming no longer wearable, where as the underwear bought prior to this past year are still in perfect condition. I don't know if they were trying to cut costs or what. My 2 dollar walmart underwear are better quality to be honest. Definitely no longer worth the price tag.

Date of experience: January 13, 2021
Washington
1 review
6 helpful votes
Follow Toya M.
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I bought a 10 pair 'mystery' pack on a Black Friday sale thinking i was going to get some nice soft underwear at a great price. The add said you will get some of their older prints and some duplicates and i was ready for that... when i opened my box it was 10 pairs of the exact same print! So now i have 10 pairs of Santa underwear that are not returnable. Super disappointed i thought i would get a little variety :/

Date of experience: December 7, 2020
Georgia
1 review
1 helpful vote
Follow M S.
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First time order (non-member) due to Amex promo I received. Shipping address matched billing address and both matched credit card billing address. A few days later I was contacted by the MeUndies "Safety and Trust team" for additional information in form of either a copy of my drivers license or current utility bill. As if all the information collection this company already discloses in their terms and conditions (IP address, location info, device info, referring site, etc) isn't enough now they want my verified personal info to send me UNDERWEAR?! Just told them to cancel the order.

Not sure what's going on with this company but seems like data harvesting is a big part of what they're up to. No thanks.

Date of experience: November 21, 2020
Canada
1 review
2 helpful votes
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Overpriced & overhyped
November 3, 2020

Incredibly slow shipping, doesnt offer postage for returns so if something doesnt fit well itll probably be a financial loss, and the product is nowhere near as good as it claims to be. Ive gotten better underwear from amazon for a quarter of the price. Their product all in all to me feels very cheap. The product as advertised online looks much nicer and its deceptive. Im stuck with a bunch of crappy bras and underwear because it would cost too much to ship it back myself. There are higher quality products out there with better customer policies. I dont recommend this product.

Date of experience: November 3, 2020
Canada
1 review
1 helpful vote
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Might be a good product?
October 23, 2020

I placed an order with MeUndies on August 28. Today is October 23 and I still don't have my order. Shortly after I placed my order I received an email stating that they had just moved to a new warehouse and that my order was going to be delayed about a week due to the move... no big deal. The following week I received another email, with an apology and another delay with another new ship date. The following week, another email with you guessed it, another delay. To be fair, they offered to cancel my order and refund my money, and I said no, thinking that they guaranteed it would ship no later than October 4th and I'd have it a week later. They shipped my order on September 30th and 24 days later, I still don't have it. According to tracking info it took 2 weeks to go from one location in Illinois to a second location in Illinois. They say that shipping is out of their control, but that's not true, find a different shipping company.

Date of experience: October 23, 2020
GB
1 review
0 helpful votes
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Joke of a company
October 8, 2020

Absolute joke of a company. I placed an order over a month ago and it was never shipped. Many times they updated people, simply to say things had been delayed again. Customar service was decent at first, they were quick to get back (with, albiet very little information) very quicklt with live chat. Now, as of writing this review they've removed the live chat feature and I have now been waiting over 24 hours for anyone to reply to my latest email.

I placed my order on the 16th August and I'm not seeing people who placed orders at the start of October getting them, and when I look on their website, I can no longer see the prints I ordered, so it would seem they have sold out of prints I purchased over a month ago. Wonderful.

It is a pity as I have heard good things about the actual product... the actual product I never recived. This is a rewview of the compnay, not the product and I would simply advice anyone to proceed with caution with them. Heres hoping I can actually either get a refund or finally revice my order.

Date of experience: October 8, 2020
Arizona
1 review
0 helpful votes
Follow jack h.
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At the end of the day I am the fool. I spent $360 on two 10packs of meundies hoping that I would get a more than decent pair of underwear that would last me a while. Fast forward over a month and I haven't even received a shipping confirmation. According to the last 'official' email I received from this joke of a company said that they would be shipping my order out on the 21st at the absolute latest and I would receive a email explaining how they are going to make up for this. Have yet to receive any email about compensation either! Not surprised though.

Date of experience: September 30, 2020
Texas
1 review
1 helpful vote
Follow Joe G.
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This company is worthless
September 22, 2020

Been a customer since August, still haven't received 2 orders, and they just cancelled my third because they sold out... of a design I reserved. Told numerous times and given different dates as to when my order would ship. Still nothing. Company is a massive scam. Save your money.

Date of experience: September 22, 2020
Canada
1 review
0 helpful votes
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Lots of waiting... no communication.
August 29, 2020

Waited for over a month for my order to arrive... contacted the support center, from what I can tell they forgot to process the order. But obviously didn't forget to charge my MasterCard. Maybe a email would have been nice. Won't be buying from me undies again.

Date of experience: August 29, 2020
California
1 review
2 helpful votes
Follow Lance G.
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You can't run a multimillion-dollar company with no live phone order taker//customer service reps!

Their website is confusing on how to cancel or manage your monthly pair of underwear. They need to spend some time figuring out how to improve their customer service and the usability of their website.

Date of experience: August 11, 2020
Illinois
1 review
2 helpful votes
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Counting is hard
July 27, 2020

Ah meundies. You become a member to finally be able to get the size and designs that they run out of, only to find out that they can't even get members the designs they want. Ordered, as a member, a size and design over a month ago, only to be told today that ooops, we ran out. Sorry! Not, oh we should correct that since they ordered them immediately when we offered them. Just, too had we felt like giving them to someone else, just go pick out another design, oh wait we are sold out of all the designs constantly, well maybe you should be a member, oh wait you are, meundies just sucks.

Date of experience: July 27, 2020
Louisiana
1 review
3 helpful votes
Follow Henry Q.
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Just don't use them. Avoid at all costs. If you have an issue you can't speak to anybody and they just ghost you after a few texts. Just get a nicer brand they too expense and the product doesn't last long. Also you have to jump through a million hoops just to cancel the service which is why I'm writing this review.

Date of experience: June 27, 2020
Massachusetts
2 reviews
4 helpful votes
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Comfortable
June 6, 2020

I would say that it runs a bit large (ex - I am 32-34 B and the straps of the bra letters are too baggy.). Everything else fits well. The underwear is also true to size and comfortable. I only felt compelled to write a review because people who don't know their own bra size we're claiming it runs small. It doesn't. They were trying to fit into a size too small for them (they listed weight and size they chose. Being a medical professional I can tell you they definitely chose two sizes too small). Anywho, be aware of your true size and get what is comfortable for you.

Date of experience: June 6, 2020
Virginia
1 review
0 helpful votes
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Great underwear!
April 14, 2020

I've been recieving meundies for myself & husband for a year now. He loved them so much, I had to try a pair & they have been amazing! Every pair we've recieved are still going strong to this day! I have highly recommended but realize too that these aren't for everyone. They are lightweight & thin but breathable & I love how ultra soft they are! If you're used to cotton undies these might take a little getting used to.

Date of experience: April 14, 2020
Australia
1 review
2 helpful votes
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Worst online buying experience ever
January 4, 2020

My order arrived over a month late with zero updates. While meundies support team are polite they offer zero actual help to get you what you need. They are just buying time on their end. Quality of underwear has dropped severely too. Sizes that are the "same" are now varying in width. Huge letdown from what used to be a great company. Stay away.

Date of experience: January 4, 2020
California
1 review
1 helpful vote
Follow Jennifer R.
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DO NOT BUY the service is bad
December 13, 2019

MeUndies customer service and shipping and fulfillment was a terrible experience. When you buy from them, they provide estimated shipping times but they are 100% inaccurate. They have serious communication problems with their fulfillment center, which is also short-staffed, so stuff does not ship and there is zero communication about it. To actually get updates, you have to repeatedly contact their customer support center. The reps will promise that something is going to ship but day after day it doesn't, and if you complain too much they'll cancel your order. I guess that's one way of keeping customer satisfaction stats high (just make sure dissatisfied people aren't your customers!), but the real solution is to staff out the fullfillment center, improve communication gaps, and proactively update customers when there is a delay instead of waiting for them to contact you. I would absolutely not buy anything from them again and I recommend that everyone avoid them at all costs.

Date of experience: December 13, 2019
Ohio
1 review
2 helpful votes
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Advertising works, feel like I got swindled
October 17, 2019

I should have thought this purchase through more. Now that my first pair has arrived I'm severely underwhelmed. I don't regret the purchase but I don't think I'll continue the subscription. The material is so thin you can see right through it. And I know I've seen underwear made with this kind of material elsewhere for much cheaper. Anyway, it looks like it'll fall apart in a couple of months. It arrived with loose threads sticking out and a few pills in the fabric on day one. So, yeah. They did a good job of selling overpriced underwear to me.

Date of experience: October 17, 2019
Virginia
1 review
1 helpful vote
Follow Cara M.
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Very comfortable underwear, and I love the designs. Only problem I've been running into is that pads don't stick to the silky smooth material. At all. If you're afab and use pads then make sure you keep enough non-meundies underwear to wear for that week.

The bralettes are also very comfy! I bought a few for home wear. They don't support larger busts too well but honestly, who would expect support from a bralette?

Date of experience: August 2, 2019
Minnesota
1 review
0 helpful votes
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Good... until they fall apart
November 14, 2018

I started buying MeUndies over a year ago. FWIW I'm a female. I love them for the first few months or so they're incredibly comfortable and fit me well. Fit true to size, too.

This is where the love affair ends. I got a pack of undies 12/17 and most of the ones from that pack are useless and have fallen apart at the waistband. It would be one thing if it was a tiny hole or at literally any other seam, but these are GIGANTIC holes that cannot be fixed with a simple hand stitch. (If you know how to sew an elastic waistband and thin MicroModal, please, let me know.)

They're less than a year old and many of my pairs are falling apart. Unwearable.

I'm really not happy with the overall longevity of MeUndies and wish I hadn't fallen into the hype, as I've wasted several hundred dollars on this company.

Date of experience: November 14, 2018