I had a horrible experience with the…
I had a great experience with the doctor I had a telepath Vist with in April but at the time the location was in Florida. I tried 2 appointments today, where one doctor would not listen to my symptoms and stopped me and said he has seen rsv patients for the past 2 weeks. I explained to him, I get severe sinus infections that drains to my ear and chest but somehow winds up with pink eye too. He stated for me to buy mucinex. DM and a lubricant eye drop for my conjunctivitis aka pink eye otc. What do I do with the ear pain with a slight red / yellow discharge in my ear. He stated well you didn't tell me that and we are not prescribing antibiotics for the sinus infection, even though I stated the color went from clear to a yellow with pressure painful pressure. So with my syptoms of pink eye, sinus infection, ear pressure and pain, I received eye drops otc lubricant eye drops which I bought 5 different ones until it turned to conjunctivitis, which i explained this to him.The sinus infection was being treated with flonase otc, which I use nasal Cort. I only go to a doctor when I'm breaking in tears for the symptoms have progressed. I called again to take another chance on a new doctor, I uploaded photos of my pink eye. When I got the new one on the phone he said at 5pm you just need to go be seen. Really I Said, I uploaded the photos, can you not see the pink eye. He said go be seen I said OK click! I felt like he saw the notes of me and the other doctor. Wow, they are nothing absolutely awful. We have other choices with telepath medical other than them. I may just continue to medcare as they can see my eye eyes, ears, and sinus infection. I waisted all day! When I could have went there instead and.even if 2 hour wat! Horrible would not recommend them to anyone! I Will never waste my time and money on people who don't listen or see your illnesses I HAVE INSURANCE AND HOPE MY COMPANY SEES THIS HORRIBLE RATING!

Horrible system. Never do it again. Customer service so horrible.
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I have zero trust in doctors now. It's so obvious these people forgot about "do no harm" and are just looking to make exorbitant amounts of money for very little work. Telehealth is supposed to increase access to care?! The first time I used this service the MD overdosed my son on an antibiotic. I filed a complaint but I never heard back because doctors always cover for each other. The second time I used this service the MD misdiagnosed me, didn't prescribe anything and told me to use "Vaseline" FOR AN INFECTED BURN. I ended up getting the CMO to review this case and she said the treatment I received was "inadequate" and gave me a refund. Today I tried a third time, felt it was low risk as I just needed an antibiotic for a very small bite. I guess something so simple hurts their brains too much and the MD hung up on me (no I wasn't being rude) then the doctor sent me a message that I no showed my appt. I complained, someone told me they listened to my recorded call and then they had their medical director call me he told me to go to the ER. For a very superficial scratch are you kidding me? Look I am not high risk I don't have a million of unstable comorbidities I'm not going to pay thousands of dollars and wait 10 hours in the ER for a scratch. The ER in my town would laugh me out of there if I showed up for a tiny scratch. Well, I guess that's one loophole they can always use, the "ER" loophole. Now with it being a Holiday and access to care being so bad in my town I'm probably going to develop a bad infection when I could have gotten ahead of this today but MDLIVE doctors just want to make $200+ an hour to tell people to rub Vaseline on themselves This is the WORST company do not use them for your medical "care" and just so you know I have friends and family that are in healthcare and they have been shocked at the lack of quality MDLIVE offers and told me they are borderline or even outright negligent!