MatsMatsMats

I purchased the Ballet Barres for my 12 year old daughter as a graduation gift. I picked this company because they were local and the Ballet Barres were made in USA. I was excited about the quality. Wrong... I got burned. The parts were delivered in a week from 25 mile away warehouse. When we opened the boxes we realized that one plastic foot had broken off and the other part was loose inside the metal bar. I called the company with the issue and I was told to write to customer service an email and provide photos of the damage so they can forward the claim to UPS. I thought this was ridiculous since the part alone can't be more than $20 and it should be taken care of ASAP with replacement sent to me with Priority mail after spending $330. I waited and got no response for two days. I called again with return request this time and I was told that they received my email and the part will be send tomorrow. That was almost 4 weeks ago. We left town and came back on July 3rd and there is no part in sight. We called again and there is no manager that could be reached, we asked for them to pick up the whole purchase from my house and issue full credit. They admitted to their screw up but did not offer anything in return or to make it right. I can't wait to get this POS out of my house. They have disappointed little girl and make USA product and customer service look pathetic. I will never do business with this company again.

Be sure and read their return policy carefully! The "free" shipping is NOT really free if you need to return something, as you will have to pay the cost to ship the product back AS WELL AS reimburse matsmatsmats for their cost of the "free" shipping to you. It is NOT cost effective to return ANYTHING, as a result. For example: bought a product for $64.99 that included "free" shipping. Product did not work for my situation and the credit to me upon return was $28.99. The cost to ship the product back was $36, so my "out of pocket" expense was $100.99 ($64.99 plus return shipping cost of $36). For a total of $100.99, I would receive a credit back to my card totaling $28.99. Nope. Not cost effective at all. Cannot recommend using this sight unless you are absolutely 100% certain the product you are ordering will work and there is zero chance it will need to be returned. Because then "Free" is NOT so free...

Very pleasant customer service repress and fast delivery of the product, but if it does not work out, sell it on ebay or give it to a friend. You will come out ahead...

We bought this for our tradeshow. It showed up almost as quick as it took me to order it, I was very pleased. We did a test run on the setup of our booth and it looked great, it looks sleek and nice.

They get to the tradeshow, and people's heels were puncturing the floor. Our VP was at the tradeshow and he was desperately trying to grab something so we weren't just punching holes in our money.

I looked on the website and saw that it said 100% puncture resistant against heels. I called the company, left a message and sent an email. I got a response immediately from my email. He said that the floor is NOT puncture resistant and that if we needed it to be, we needed to purchase something else.

If the floor is not puncture resistant, the wording should say, "THIS FLOOR IS NOT PUNCTURE RESISTANT, to ensure puncture restistance order such and such". What flooring for a trade show is not puncture resistant? So upset about this. I was just sent pictures of the flooring and we will not be able to use this next year.

Such a waste of $600+

Will not be purchasing from them any more.

I ordered a folding balance beam for my daughters to practice gymnastics at home. The beam arrived two days after I orderd it! I didn't pay for expedited shipping, and I live in a very rural area- I fully expected to be waiting up to two weeks to receive the item. While the communicaiton was a little sketchy (their website told me that my order may not have processed, but directed me to check my e-mail and I saw it did), their shipping is VERY fast on in-stock items. The beam is good quality for what I paid and slightly less that what it's selling for at other competitiors. You can't beat the free shipping. If I have any other gymnastic needs, I will be ordering from this store.