Match

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Match Reviews Summary

Positive Highlights

  • The site has a large user base, which may increase chances of finding matches.
  • Some users have had positive experiences in the past, indicating the platform can work.
  • The site offers different membership tiers, allowing users to choose a plan.

Negative Highlights

  • Customer service is unresponsive, leaving users without help for account issues.
  • Accounts can be suspended or banned without explanation, even after payment.
  • Membership pricing can be deceptive, requiring costly upgrades to access basic features.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Mar 22, 2026

Match.com has not once but twice suspended my account without warning or explanation. The first time after appeal it was reinstated. They said they thought I was married and asked me to prove I'm not. The second time my membership appeared to be expired as I could login but not respond to any likes or emails. Since I have been a long term member in good standing it always renewed at the prior rate. I attempted to contact them to give a new credit card but there's no way to call and "customer service" does not respond. After no response I finally just purchased a new membership at $219 only to have my card charged and access denied. It's been 10 days of attempts to resolve only to be told my account has been permanently banned. No reason. No recourse. No one to appeal to or even be told why. What a scam! This used to be a great site but beware… you can be removed at any time. The sad part is the few men I was talking with received an email that they removed me for suspicious activity as I have received such email regarding others in the past.

Oct 5, 2025

I used Match.com years ago and thought it was decent. This time I tried the Bronze plan, made my profile public, even paid for boosts. I got a few likes and one message — but when I tried to open them, I found out I'd have to upgrade all the way to Platinum (an extra $50 a month) just to see who liked or messaged me. It feels like a classic bait-and-switch: they suckered me in to giving them a quality listing, attracting traffic & looking legit, then make me increase my payment by 500% to see all replies & the people who replied. And when I like or message others, I don't know if they can even see my likes or messages. Match has really turned into an exploitative, pay-to-see system.

Jan 9, 2026

I have been a customer on-and-off for around two years. I signed up again towards the end of 2025. At first everything was good. Then I would login and they would make you solve 10 impossible puzzles that are extremely difficult. If you can't solve all 10 puzzles in time, then you are locked out. Cust Svc clears it, and a few days later it comes up again. You spend more time with customer service then using the site. I can tell you as a software developer that the puzzle has nothing to do with security. It is a way to punish their customers. They have contempt for their customer. I suspect that this is because the FTC fined Match Group 14 million dollars. I am plan filing a complaint with the FTC in violation of their agreement with the FTC. If you have a real complaint, file a complaint with the FTC 2 years ago they would have 1,000 women to pick from. We have 1+ million people in the area where I live. Now, I am getting a little over 100 women. But, 80 of them are no longer members or don't login anymore. And, the 20 you can pick from, some have duplicates listings, so that leaves less then 20 women to pick from. Why would anyone spend more time trying to login then looking for a new women in your life. Customer Service is severely overloaded and often just gives you a response that does not fix the problem. After I signed up, my Email inbox became flooded with ads for their other horrible dating sites. When you unsubscribe, they just ignore you. You have to delete the Email to get it to stop. So, if you are crazy enough to sign-up, use a disposable Email. Once you cut them off expect them to retaliate with the unsolvable puzzle. The bottom line is that Match has contempt for it's customers, and they just want to take your money legally or illegally. Once they have your money the nightmare begins. You want to think a million times before considering any of the 25+ web sites that Match Groups owns. You want to think a million times before subjecting yourself to a horrible experienced where they are going to defraud you out of your money.

Reviews

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Reviews 1,221
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1 Star
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India
22 reviews
148 helpful votes
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Unmatched
April 22, 2019

I joined Match to find my soulmate when I saw match advertisement online showing dream castle of finding your true love. But I found loads of time pass / flirts men or divorced or separated men and Army(retired men) or old UNCLE types of my dad's age started sending messages and chat requests by calling me baby & sweetheart. And All sort of flirting, vulgar & cheap messages like am on some cheap chat or dating site with shameless men around. Many wanted to waste time on dating or chatting nonsense all the time. Most of the men I found here had no Respect for Women and many men here those are separated or divorced men with kids want a women to take care of their kids like a maid. I told same to the site but no response.
I was looking for a single/ unmarried man who knows a respect of a woman and who's also looking for a soul mate like me. I realised my mistake of joining Match.com & I deleted my account there after.

Date of experience: April 22, 2019
Canada
1 review
17 helpful votes
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Save your money
April 9, 2019

I'm a slightly above-average-looking, physically fit and well-groomed, middle-aged male with a better-than-average career. I'm single and looking for a female partner or a dating companion. I became a member of Match.com for 3 months; put up a decent profile with good photos and engaging text; and then proceeded to browse potential matches.

After sending out 40 or more messages and getting 0 responses, I spent some more money to "ensure that my messages can be read". This pricey little "add-on" allowed me to see if my messages were being delivered and then read (or not). Sadly, I discovered that less than 10% of the messages that I was sending were actually being read; 90% were "delivered" but were NOT being read. This tells me that Match.com has many active profiles with NO active owners. In other words, if you become a member of this dating site, you will find MANY potential matches who might as well be ghosts because the vast bulk of your messages will go unread.

Perhaps these profiles were once active, but the owners have long since left the site. In fact, I'm certain that my profile is being used without my permission to lure unsuspecting women into purchasing a membership. I've deactivated it, but they said they will "keep it on file for a year in case I returned", which is how they get to use my profile without my permission in a dishonest attempt to make their site look like it has more members than it actually has.

After 3 months of daily use, I had sent out nearly 300 messages and received only 2 responses, which resulted in 0 dates and a disappointing experience overall.

Date of experience: April 9, 2019
Pennsylvania
1 review
3 helpful votes
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Changing the way you can search
April 3, 2019

Match has just made it incredibly hard to find a "match" via a search. You used to be able to search by various criteria including income. They took that away. As the match customer service rep explained, wealthy men like to date the housekeeping women that work in hotels. I kid you not. It used to be you could search for someone who was on the same level as you, keeping possibilities at a minimum. Now, I get 2000+ matches. WTF...
If you are like Allex P who uses the site for "dating" - great. If you are serious about meeting someone to build a life with... GOOD LUCK!

Date of experience: April 3, 2019
Florida
1 review
12 helpful votes
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Prima Donna Women
March 25, 2019

Don't waste Your time On These Over inflated Women Who think Only Money Buys Them Happiness. I'm a fairly Good Looking Man. I Had two Responses To My outreaches. One Asked For My Phone and would Call Me in a Week. She was Busy. After i Gave It To her. She Must Have died? These Gold Diggers (wanting To Wine and dine them... Beware. I Like FINE Dining) Are Either Cougars Or Women Who Need to Feel important By Having Men Write To Them to Make Themselves FEEL GOOD. Don't waste Your Money Is my thought For You.

Date of experience: March 25, 2019
India
1 review
6 helpful votes
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Match
March 20, 2019

I've been dating online for a long time now. Basically, you get what you put in! Match ain't a bad dating site and works just fine if you invest time in a decent profile. It has more members than any other dating site, at lest as far as I know. So you should be fine using it. Possible you are not lucky on it, in that case check out Yamvoo or Tinder. Also worth trying IMO.

Date of experience: March 20, 2019
California
6 reviews
17 helpful votes
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AVOID LIKE THE PLAGUE!
March 6, 2019

Ok, I thought I'd give this site a go just to experience for myself if it really works.
First of all, after joining I was constantly receiving messages saying I have been added as a favourite. Secondly I was constantly receiving messages, this is happening before I was a paying victim. I then decided to join, giving them the benefit of the doubt. Once I joined, unlimited for 6 months, asking how I'd like to pay, I opted for £19.99 per month. Ok, so, once I joined and read my messages, about 10 of them, All of which were not my type. After deleting 99% of them I checked to see who added me as a favourite. Upon doing so I noticed that they're were men in my favourites whom I didn't add neither liked. Oh ho, I thought, this is fishy... not only were there non invited favourite but they're were also men that were adding me as a favourite unbeknownst to them... what a joke. I then decide to cancel my subscription after just 1 day. Almost immediately after cancelling I received a message from a rather good looking bloke who claimed he was called Nick asking to get to know me better. I told him I have just cancelled, immediately after sending my message he instantly responded with a 4 line sentence. I thought WOW theres NO way on the planet could he of read the message & responded in less than a millisecond IMPOSSIBLE! In hindsight I now know that was a generic message sent to pressure me to stay, I then responded with "that was too quick... bye"!
I believe MATCH.COM is a scam & they only have a 0903 number which cost the earth to call so most people lose their money if they want to cancel or just can't be bothered. Don't waste money on this site, go out, meet people the natural way it will save you a lot of money, hassle & uneccessary stress. By the Way I had to give 1 star if I had my way they wouldn't even get half!

Date of experience: March 6, 2019
Virginia
2 reviews
24 helpful votes
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match.com is a scam
February 26, 2019

Let me tell you how it works. Research shows that 85% of profiles on this dating site are either fake or redundant so, only about 15% are real. Redundant profiles are managed by bots and/or site moderators. Such profiles wither do not respond or send you a new standard response re; "Sorry, your invitation was declined. Keep a smile on your face and keep looking! The Match Team". Other standard responses include; "I'm sorry I don't think we're a match. But thanks for your message: I hope we both find someone right for us!", "I don't think you're the one for me. But you'll be the one for someone else, so keep on looking!", "You'll make someone happy one day, but I don't think it'll be me. Let's both keep looking for that special someone: they're out there somewhere!", "I'm sorry I don't think we're a match. But thanks for your message: I hope we both find our special someone!", "Thanks for getting in touch. I don't think we're right for each other. But keep looking you'll find the right match one day!", "Sorry I don't think right for each other. But stay on your dating journey and I hope you'll find someone soon."

Notice how all he responses are ridiculously similar? This implies there are some fat men with micro genitals in a dark room somewhere making up all these poor responses!

Don't use this site as it is a scam as are most dating sites.

They block you after sending these messages.

Date of experience: February 26, 2019
Tennessee
3 reviews
10 helpful votes
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Scam site with fake profiles
February 19, 2019

I signed up for match last October and it has been a complete waste. The site completely ignores your preferences and your daily matches are filled with women who don't like people of your race, are out your age range, and only want men who are over 6 feet.

The few people that do match your preferences ignore your messages, and even the ones that do actually like your profile ignore your messages to them. This leads me to believe a good portion of these profiles are fake created by match.com employers to give you fake likes. I have also noticed many of the daily matches are repeated and even the profiles I have said no to continue to pop up.

Their only goal is to get money out of you and hope you get frustrated enough to spend even more money on their gimmick boosts. I paid for a 6 month membership and I am counting down the days I can kiss this site goodbye. I'm also going to change my credit card number because I have heard stories of Match charging your credit card even after you cancel.

This is the worst $119.97 I have spent. But hey if you like being ghosted and laughing at the fake profiles of women then you may enjoy it.

Their guarantee is also a joke. If you somehow match all their requirements to get the guarantee, then they don't give you your money back, instead they supposedly give you another 6 months "free".

Date of experience: February 19, 2019
Georgia
3 reviews
10 helpful votes
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WORST DATING SITE ever. Zero dates or matches in a month compared to many matches and dates on free sites like pof. Most men on there have ONE pic and do not ever respond to a gorgeous woman like me - as they are 90% FAKE PROFILES! Only real people they have is 60 - 80 year old dirty grandpas. And as soon as I politely pointed out I was HALF their age and NOT interested in dating them. I got a HARASSING EMAIL stating I am off the site for "improper communications" and violating the rules. Excuse me? Is this Sex Trafficking Site and Match Douchebags think I am their property and they are selling me to their 80 year old patrons? They won't even refund the $90 fee! RUN fro this MATCH SCAM!

Date of experience: January 13, 2019
Texas
1 review
9 helpful votes
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Men be careful
December 28, 2018

ATTENTION all men, get off of all dating sites NOW! Unfortunately women have what we want and they decide if you get it. The dating sites out there are just in to take your money and don"t care if the women are not real or live where they say or are not even women! Lets all stop and shut this down! I have spent thousands trying and every time it's a scam... Commercials are BS STOP STOP STOP!

4 days use of Match Cost me 1 year subscription!

Date of experience: December 28, 2018
Arizona
1 review
8 helpful votes
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Abundance Of Married Men
November 29, 2018

Men who are married, divorced with one foot in their previous marriage and not really available - you are asking for a broken heart if you sign up for this

Date of experience: November 29, 2018
Washington
1 review
5 helpful votes
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Too bad I can't click on ZERO stars
November 25, 2018

My account has been taken over by someone else 3 times in 6 weeks. Spend most of my time trying to correct the problem. That and deleting messages from women I've never seen before that some are thousands of miles away. Tech support keeps telling
Me to change my password. Please, Even my financial institutions don't ask me to change my password every week. They are just trying to cover up their own technical incompetency. So I'm paying for something I can't even use. Also, I've noticed they like to keep old photo/profiles of women up even after they are long gone from this site. Just to make it look like they have a lot to chose from. My advice is to stay away
From Match.

Date of experience: November 25, 2018
Nebraska
2 reviews
7 helpful votes
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While not great - Decent
November 10, 2018

Did not find anyone from the site, it is a least a good site. Set up and functionality are good. Found more people looking for casual more than serious, but if that is what you want - Go for it!

Date of experience: November 8, 2018
Georgia
195 reviews
363 helpful votes
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Expensive...
October 30, 2018

Make sure you have enough money to use this platform or you get nowhere. I do not like the fact that you are actually paying for love and not actually finding love. A bunch of cheaters also. I'm good.

Date of experience: October 29, 2018
Canada
1 review
9 helpful votes
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Not for me
October 21, 2018

Im a 68 year old fit person with a mid 50 appearance and looking for a serious relationship. MATCH.com let me down. I had a 6 month membership and was looking for a future partner with a selection criteria of women between 20 years and 67 years old looking for a man of my age! What I got from MATCH was 85% of women looking for men to about 50 years old 5% up to about 60 years old and really only about 1% to 2% supposedly what I was looking for. Out of that 1% to 2% only 1% actually replied to my invitations. Im under the impression that a large portion of supposed seekers are fake as you see lots of "Exact" profile descriptions.

Date of experience: October 21, 2018
Illinois
1 review
9 helpful votes
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Barely Receiving Any Messages!
October 20, 2018

READ THIS AND RESPOND IF YOU HAVE THIS SAME ISSUE PLEASE! I am ticked! Usually when you join a dating site, the first couple days you get bombarded with messages and then the messages slowly start to dwindle. I have used Match a couple of years ago and it was non-stop messages. Nothing ever really worked out but at least people were contacting me. I joined last night again because I had decent luck last time ( I used profile I hid from last use but changed it up) Unfortunately, I did the 6 month bundle (had a coupon). I was getting ready to receive all kind of hits and NOTHING. I got an email saying my profile was visible and NOTHING. This morning I thought for sure, I would have messages but I only received two and 3 likes. I made sure my profile was not hidden and I that I didn't have any weird filters on. I would understand it if my pictures showed me looking like a toothless hick living in a back of a van but I think I look pretty decent in my pictures (adding one below). On Plenty Of Fish, I am bombarded with messages, so why not on here? A site that I PAY for! Makes you wonder! So, I decided to buy a boost( I know I know but it was a test)... after the hour was up. It said I had almost 200 guys look at my profile. Yet, when you look at the "who viewed me" there as no one new that looked. Interesting huh? However, I did get 4 likes out of that and 2 messages but they were all much older and looked like they could be my dad. Not exactly what I was looking for. I have messaged a few guys and NONE have responded. I think this is all a joke. I am getting super irritated. Why am I getting great results on other sites FOR FREE, yet a site I pay for I am getting NOTHING? Something just isn't right!

Date of experience: October 20, 2018
Washington
1 review
5 helpful votes
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Felt like I wasted money
October 11, 2018

So I wanted to use match because I was tired of guys from POF and tinder being disgusting and shallow. I'm a 5'11 black woman and that seems to scare men off. So I decided to sign up for match and I was there for 3 months and only one person talked to me and wanted to be friends. And he ghosted after a while. I really did feel like I wasted my money because it wasnt worth trying to talk to all these guys just to be ignored in the process.

Date of experience: October 11, 2018
Oklahoma
2 reviews
8 helpful votes
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Match Customer Service is a Joke
September 23, 2018

If you value your money stay away from this site what is funny is for all the positive reviews there are almost just as many of them with negative reviews as well, this site is a joke at best.
Safety and security is non existent. If you are not familiar with the way modern websites work now a days basically a website is broken down into sub sections typically called modules. Then those modules are assigned to a something with an id signature.
This is where the flaw comes into play if you can find a way to jumble up the id of your module, or someone elses, then you can gain access to their profile and access all of their messages, then edit anything on their profile, and just pray that your credit card information is secure.
When i found this flaw i messaged match about it because i was one of the people effected by this.
What does match do?
Did they thank me for finding this and notifying them? No, instead they lock me out of my account which someone else had already changed my profile and was using it to message people in california when i live in oklahoma. He linked his account to mine to be able to message people since i was a paid member and he was not.

Instead of Match doing anything about it they just suggested that i reset my password, which would be fine if that module actually linked to my profile instead he now has all of my credit card information, he has the abilty to pose as me to other members and match does not do anything about this.
I have sense canceled my credit card and posted a fraud alert on it, but Match is not doing anything about this, and if you use this website you can become a victim like i did, i even submited physical evidence of how this is happening and match still wants to allow the loop hole to persist.

So trust me STAY AWAY from this company.
You can email their support which is really hard to find, but when it comes to companies that make it hard to contact support you should be very very cautious of companies like this.

Date of experience: September 23, 2018
Canada
1 review
6 helpful votes
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Fake Profiles and Hideous Singletons
September 18, 2018

The appealing profiles are usually fakes or no longer in use and the less appealing profiles are abundant (some are hideous). Your findings might vary. Match is a waste of time and money in my view.

Date of experience: September 18, 2018
Maryland
1 review
6 helpful votes
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Scam artists posing as a dating site
August 30, 2018

I thought Match.com was trustworthy. I was wrong.

Never mind the awful site interface that is far inferior to free-to-use competitors like OKCupid. Never mind the massive number of bot profiles, the search algorithm that's only slightly better than random. Never mind the shocking $30-a-month price tag.

They are legitimate scam artists. They automatically renewed my subscription (after I went out of my way to turn that function off) and charged me for four months (!). Now I'm out $120 for a crap service that I never used.

Please, don't use Match.com. Almost any other dating site would be a better use of your time and money. They are jackals who prey on saps like me- don't be their next victim.

Date of experience: August 30, 2018