Madisonseating

We placed a order with Madison Seating on March 19,2026. Delivery was incredibly fast! We did come upon a small issue and contacted customer service and they came up with an incredible resolution! We will be ordering from this company in the future! Thank you so much Madison Seating.

I ordered my chair and it came within 3 business days, which was much quicker than what they advertised. Upon arrival, I did have an issue with the chair, but upon reaching out to customer service, they took care of the issue the same day. I would definitely recommend and look forward to buying from them for my wife's office in the future.

I had an issue with the chair I received, so my experience did not start perfectly. However, I want to give credit where it is due because Madison Seating's customer service responded quickly and worked with me to find a solution. They were professional, polite, and willing to resolve the matter in a way that reduced a lot of inconvenience for me.

What stood out most was that they listened to my concern and offered a practical resolution instead of making the process more difficult. That level of customer support matters a lot, especially when buying a larger item like an office chair online.

While I wish the original product had arrived without the issue, I do appreciate the way the company handled the situation afterward. Based on the customer service and willingness to help, I can say they made a real effort to stand behind their business.

I ordered my product on May 15th and it came it on the 19th. Upon putting it together I found an issue with the chair back (other than this everything was perfect) after reaching out to customer service they assisted me that same day! I will be ordering again from them.

Purchased a steelcase chair that arrived with an obviously broken back. I was very frustrated, but all it took was sending them a photo via ebay and they agreed to send me a replacement free of charge.

I got a Leap Chair by Steelcase from Madison Seating. While there was initially an issue with the arms, they promptly sent replacements to resolve the problem. Their customer service is top notch!

I bought a amia chair from them for my birthday at the end of may 2024. These chairs are supposed to come with a 10 year warranty. When I recieved the chair i immediately start to feel a pain but i figured i was sitting in the chair wrong. So I let alot of time pass by trying to adjust the settings and add cushion to the seat. We're now 3 months later in august, which is too late for them to even assist me and finding out whats wrong with the cushion they sent. I tried to reach out to customer service and they said they're sorry theres nothing they can do because its past the 30 days.

I just bought the chair from them they took $300 from me and refuse to help at all despite saying their chair has a 10 year warranty. Come to find out with some online research its actually a common occurance for them to send out defective products and try to stick you with it. I wouldn't buy anything from them ever again.

Purchased the Steelcase Leap V2 in black fabric after doing extensive research on ergonomic chairs. Chose this over the Herman Miller Aeron, and don't regret it. Madison seating has probably the best deals online, and shipping was pretty quick as well. Our chair did come damage due to shipping unfortunately, however I reached out to their customer service team and they were quick to respond and handle the matter easily. Would definitely purchase from them again, great customer service!

I purchased a Steelcase office chair from Madison Seating. Their site has an extensive selection, their prices are the best anywhere, and they're customer service is amazing - great communication throughout.

They falsely claim to have items in stock, causing unnecessary delays and providing false shipping timelines. I requested to cancel my order and won't be buying another chair from them.

I love this chair - it's extremely comfortable and the price for an open box refurbished chair was great. Service team was also helpful resolving a minor issue with shipping.

I purchase a steelcase chair from them and it was advertised as open box. But I received a steelcase chair with very poor condition which were used like 6-7 years. Chair legs were rusted on most of the places and they tried to paint it to cover the rust and it was still visible. It came in a regular box, Not its original box. Its a overused very old chairs in many years. They describe it as a New - OPEN BOX. And I returned it back but never received my money back. Then I submitted dispute through my credit card company. After a month their customer service called yelling at me on the phone and threatened me about the sending to court. Its a joke company. Waste of time and Money.

Ordered a Herman Miller and it was delivered with a small hole in the seating. So I called and asked if they could give me a replacement. They said no, imperfections are why they are discounted. I accepted that reasoning and fix the chair myself, left them a 5 star review on ebay. Fast forward to now and I am looking to buy another office chair and they have blocked me from buying from them!? I was told if you ever return anything that you are banned from buying again, but I never returned anything. Way to do business!

I ordered a chair from Madison Seating, had some issues, and got a quick response and resolution to my problem all during the same week! Would definitely buy from them again.

On 09/02/2023, I purchased a "New-Open Box" Steelcase Amia Chair for $270.60 from the eBay seller Madison Seating, auction #*******681. The chair was advertised as being in "New-Open Box Condition" with no signs of wear or defects.

However, on 10/27/2023, the chair's cylinder stopped functioning and seized. Upon inspection, I discovered rusted parts and noticed that the chair's manufacturing tag had been tampered with and removed. This tag is crucial as it indicates the model and the original manufacturing date.

I contacted Madison Seating on eBay on the same day (10/27/2023) and sent pictures of the rusted chair, requesting a return and refund due to what I perceived as false advertising. Their response was dismissive, stating that I had received exactly what I purchased and they would not issue a refund.
I informed them of my intent to file complaints with the FTC, CFPB, IC3, and American Express due to the nature of the issue. Following this, Madison Seating stated they would respond during normal business hours, but I did not receive any further communication.

On 11/01/2023, I received a call from a representative of Madison Seating, who threatened legal action if I did not cancel the complaint filed with my bank. The representative inaccurately recounted the details of our prior communications, including a mix-up where I had confused their package with another order from Wayfair.com, which was resolved in less than 20 minutes on my part with evidence provided to the merchant.

Later on 11/01/2023, after receiving a threatening call, I returned the call to Madison Seating and spoke with the woman who I believe left the original message. I reiterated that I would not be canceling any complaints and requested a return and refund for the chair, which was clearly used. She was dismissive of the auction's description, calling the chair's condition subjective, and justified the misrepresentation due to the discounted price.

After our conversation, she sent an email to eBay, attempting to misrepresent the situation by stating that I refused to return the product simply because I did not want to "bother getting a box to pack up the item."
In response, I informed her that her claim was yet another lie, as I had recorded our call, which I intended to provide to my bank as evidence.

Given these circumstances, I suspect that Madison Seating has previously engaged in similar deceptive practices and appears to be operating on a scripted protocol. Avoid Madison Seating at all cost!

I've purchased two chairs from them. They were both great value for money, and customer service was very helpful in resolving issues when needed.

October 11th, 2023
I purchased two Knoll Life office chairs from Madison Seating a while ago. One of the chairs height and seating depth adjustment got broken because of a small plastic part. My chairs were still under Madison Seating's 10 year warranty. To get the plastic part replaced, they asked to send them the whole chair and pay for the shipping and return. From California to New York shipping of such a heavy chair would have costed about $250. The same new chair costs $375 on the MS website. So their 10 year warranty on office chairs and other things is useless and ridiculous. I don't know of any other company that charges customers for shipping of items under warranty or wouldn't contact the manufacturer for a replacement part. I will never do business with Madison Seating again. Their customer service is good for only responding with rejections.

I ordered a steel series leap v2 from Madison seating and it arrived in 3 days! Unfortunately it arrived broken. I reached out to the Madison seating customer service team and they immediately offered to send a replacement at no cost to me. Would recommend.

We've purchased many chairs from Madison Seating. Only had one problem and they solved it right away.