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You have to shop for real at Macy's and you will get a great sale. Loyalty pays off with Macy's if you know their merchandise you can get a good deal even in gold. They will make adjustments, and they often have trending items on sale. I just hope they keep their doors open and stop downgrading their sales merchandise CEO Jeff Gennette!
More high-end designers mixed with mid-level products is what is needed.
It's no wonder that Macy's stores are on the way out. I placed an order online for two pairs of shoes. Picked up my box and went to the car. Before I drove off I double checked to make sure that I got what I had ordered. One pair (9 West pumps) was perfect. However, the Jessica Simpson shoes were dirty and worn. Not just "tried on" but literally had been worn and worn multiple times. There are visible toe prints, areas of dirt and stains, areas where the suede was rubbed and faded. I wasn't just disgusted, but I was also angry because I ordered these shoes to wear to a wedding this weekend. I would love to re-order, but I can't take a chance of not getting 'new' shoes instead of used shoes for a department store. I can go to Goodwill across the street had I wanted to get a shoe like that. Macy's, you really should be ashamed of yourself for even having this used dirty shoe in stock in your warehouse. Seriously!
Always a great deal! Always get great coupons! Always get quick shipping (or coupons for shipping discounts). Can't go wrong shopping here! Love the customer service also!
Purchased a mattress at Macy's a month ago (Labor Day Sale). They told me I had 30 days to return it. To return this item, it will cost me nearly $1,000.00. Greedy commercialism! I was not told by the salesman before I made the purchase. When I spoke with the agent on the phone about the return, she said that they have it posted in the mattress department. I NEVER saw it posted anywhere, it must be hidden inconspicuously somewhere. BUYER BEWARE.
I tried for five days to order from Macys.com
I finally called customer service who pulled up my order. They did not know, via the order, that I had a $12 discount due to a promotion, did not know that I was ordering via a registry, did not know there was a gift message included, etc. So, after five days of trying to order online and waiting over 10 minutes and three times of being transferred from one operator to another, I hung up and ordered my gift from another company. Such a shame. Macy's was always my favorite go-to place for anything I needed. No more!
I AM THE REGULAR CUSTOMER OF MACY'S I SPENT AROUND $5000-$7000 PER YEAR TO BUY CLOTHES FOR ME AND FAMILY BUT I DONOT LIKE THE CREDIT
CARD SERVICE OF MACY'S I PAY IN TIME BUT THEY SHOW PENDING IN MY
ACCOUNT, IT IS NOT YET CLEAR, THEY SEND ME THE EXTRA FEE FOR LATE
FEE, I TALKED WITH CUSTOMER SERVICE, SHE SAID IT IS OUR MISTAKES
SHE SAID IT TAKES ONE OR TWO TO FIX IT, THEY DID TWICE IN MY ACCOUNT SO I NEVER GO TO BUY MECY'S, THEY MESSED UP MY CREDIT SCORES
Tried and true go to site. Easy to deal with and have reasonable prices, quick shipping and good return policy
My one stop shop if you can think of it it's here at macys I love it you can even get a credit card with them they have makeup furniture home goods clothes shoes jewelry you will love it
KRKC & CO insiste nel creare ogni gioiello con i migliori materiali e artigianalità, può mettere in risalto la sua personalità e il suo brillare, sia uscire, ballare, fare festa con i suoi amici sia sfoggiare il tuo look!
I can't say enough about Macy's.com. Firstly, all cosmetics orders always have free shipping! Whether you order $10 or $100, it's always free shipping. I love that! They have great sales all the time, and they have lower end brands that they dont carry in the stores. I recently ordered some shoes and clothing. The shipping was quick. I am really impressed and now I know that k dont need to go downtown to pick up what I need. Thumbs up people!
So I bought a beautiful designer purse... pay a lot for expedited shipping, had to track my package only to find out that it still had not shipped... it was somewhere in their system, meanwhile I get an email asking me how I like the purse... telling me it was delivered... so spent hours on the phone with people I could barely understand explaining that I never received it... They acknowledged this and I asked them to just process a refund... Had to call again as no refund email was sent... ended up calling the store and asking the manager to make sure a refund was processed... BE VERY CAREFUL SHOPPING AT MACYS found the same item on Amazon for $40 less...
Almost every order I've purchased online has been excellent and if not it's very easy to return/exchange in-store rather than pay for shipping. Any time there has been a problem with an order Macy's has made it right. A little expensive sometimes but always GREAT sales so if you wait you can usually get a really good deal!
I purchased a luggage set on July 7th that I needed for a vacation. It was sent to the wrong address and the company required that it be returned and once received resent. The reps were rude and not helpful. It took 3 calls with elevations to a supervisor and their refusal to give me a corporate contact. I still do not have the luggage over a month later as the warehouse received the return but did not resent. I contacted them again today and the order was just cancelled. I would not recommend working with a company such as this that has poor customer support, lack of proper service, unable to admit their mistakes and very unorganized. Not worth the trouble. Shop elsewhere!
It happened that I needed to return a dress within 2 days of the return window. This is where the confusion started. First of all, the typically available mailing label print icon was not visible online. I had to call the customer service to get it. This is when I found out that there was a 60 day return window for the dress I needed to return. The customer service, however, had no idea if the return date is marked when the package is sent back or received by Macy's. They suggested that I return at the store. However, the store is far from when I work and I would have to wait 6 days until the next weekend to do so. I am still going to send the package tomorrow morning and see if I get the refund or the package will be shipped back to me. Considering that I have a Platinum card with Macy's. I expected a stellar customer service. Apparently, that has not happened. BOTTOM LINE: Clueless Customer Service.
This has got to be the worst shopping experience ever because I could not get to anything I clicked on. I had an offer in my mail and thought I would like to shop here but when I click on an item it was out of stock or would not let me view other items I wanted. Wow will not put myself through this again. Sorry Macy but this site is to stressful for my liking.
Well why is Macy's going out of business is the question. I love everything about the Men's Department. Easy to find affordable prices. I'm shopping at Macy's till the end. On-line and in store..
Macy's is a great place to buy brand name bags and shirts. The prices are reasonable and I usually order everything online but the customer service needs to be little bit more better.
I placed an order for web I'd *******, the order was never acknowledge back to us. I called and spoke with supervisor. She said she made a mistake on their ad and would not honor price
I just received a black jeans jacket I ordered from Macy's.com. The picture was so cute, black jacket, SILVER buttons, one of the main reasons I ordered it. When it arrived it had black buttons, no silver. I was so disappointed!
Recently tried to purchase shoes/sandals from Macy's. Very limited selection compared to the ladies offerings.
If I could give less stars, I would. Macy's sent my bills to the wrong address and then only called after 2 late payments were implemented. I ended up paying nearly twice the amount that I actually paid at the store and they refused to waive any late fees. The customer service agent was rude and their service and quality seems to be drastically declining as the years progress. I have been a member of Macy's for years but closed my account and will not shop there again after this.
