Macy's

Purchased on online order on the 9th of December, got an email the next day saying label was produce with tracking number and it would be delivered on the 17th. Got no other updates, called macys on the 18th to say package never arrived and I never got updates beyond label being produced. Was told they would expedite it and I'd have it anywhere from the Wednesday before Christmas or at the latest the Monday after Christmas. But still received no updates when I clicked on the tracking number. I called Macys back on Monday, the 20th because the tracking number had not been updated, person on phone said it was on its way and should be there by Wednesday the 22nd. Nothing showed up Wednesday! Finally got an update today, not being delivered until the 30th of December, 21 days after I ordered it. People can say all they want about Amazon but at least my packages are arriving on time with them.
Will never order from Macys again

I ordered a gift on December 8th. Today is the 22nd and it's still not here. When I tracked my package it went from Arizona to California to Florida! WTF! I LIVE IN CALIFORNIA! Says it will be delivered on December 24?! Are you kidding me! Macy's YOU SUCK!

I ordered something for Christmas and received an email over a week later that the item was out of stock and I was sent a 25% coupon for my next purchase. Since I ordered the item immediately after it went on sale and the site was saying that it still was available, that is a clear sign they are first baiting and then trying to switch items. The item I ordered was listed at a 40% discount so the 25% on another item was a deception. I will NEVER shop at Macy's again!

I have been a Macy's customer for several years and I have never in all of those years felt threatened in any way shape or form by any employee until this Sunday. I was trying to test out a matte red lipstick at the MAC counter before I went to the Estee Lauder counter at Perimeter Mall. I wanted to use the free cue tips available to customers to see how the color looked on my hand when an employee by the name of Cory (Estee Lauder representative) approached me and asked if he could help me and I said no thank you. I proceeded to reach for the cue tip and he asked again more stern "can I help you" and I again said no thank you, thinking he didn't hear me. I started to reach for the cue tip again and this time he became more irate and verbally aggressive and asked can he help me for the third time. I was on the phone so I told my mother to hold on. I asked him if there was a problem with me using a cue tip and he if so that's all he had to say. He told me yes because things aren't sanitize and I can't test out the MAC lipstick, meanwhile other employees are using brushes and applying makeup to customer faces. Also other customers are freely using testers out without being harassed. Cory began to get into an argument with me on why I couldn't use a clean unused cue tip and raised his voice and made a scene. I felt threatened and embarrassed and I felt he was going to physically harm me. I walked away and another employee asked if they could help me and I told them I wanted to speak with a manager. Bob was the manager on this shift and he apologized and said Cory had never done anything like this. I told Bob that if the cameras can be reviewed then he can see what happened. I have spent a lot of money in Macy's and every moment has been a pleasant one up until now. I feel I was attacked because I'm a female and that is not an excuse for any employee to verbally attack me because a man feels that he can throw his masculine aggression around whenever he wants. It leaves a very bad taste in my mouth now. I do not feel comfortable shopping at Macys. After Bob found other employees like Anthony at the Dior counter and Melissa at the Armani counter Cory would come over occasionally for no reason at all to not apologize to me but to make me feel even more uncomfortable during the rest of the time I was shopping there. He was laughing with his colleagues as if he had done nothing wrong. This behavior is completely inexcusable and I'm very sad to say that I will not be visiting this location in the future. No one should have to go through what I went through and I would like to speak to people higher up in management so this never happens again.

Dude the worst service ever! I got broken items and they were not giving me the gift that they said it comes with my purchase and they hung up on me. HATE THIS STORE AND WILL CANCEL MY MACYS CREDIT CARD. Their $50 VOUCHER IS A SCAM AND YOU STILL HAVE TO PAY $45 TO SHIP.

I placed an order for some curtains on October 3rd and before they were even delivered they went on sale. I contacted the Customer Service and asked to have the price adjusted or I would have to return the items and purchase it again at the sale price. I was nice enough not to do that because their shipping would be more costly. I reached out 4 times about the same issue and spoke to them again today. 4 times I have been promised that price adjustment has been approved and I should see a credit within 72 hours. I have not received the credit as of yet and was told today: "Sorry mam, the promotion has ended, we are unable to adjust the price", Is this the client service they provide? Is this the scam they run? They straight up lie to your face. They assure you the issue is resolved and they dont do $#*!. I will close my Credit Card with macys and will never purchase again. Not to mention that the item was shipped ripped. A double sided black out curtain ripped on both sides and had to deal with the return anyway. Taking time out of my work to call them on the phone and wait to be transfered to many supervisors. For them to resolve this situation byt saying sorry mama the promotion has ended. Of course it has ended because it is 2 month past. My time is valuable and that is why i am taking the time today again to write this review.
I give Macy's ZERO STARS
I have been doing online purchases because Macys instore service is terrible as well but now I just have another reason to not do business with Macys at all.
Other online competitors are way better and treating their clients and their needs. That is why they do much better.

I never went into Backstage, I consider it a thrift store that is not together. But, there is a new lady named Naya she assured me and walked me to the item I could not find in regular Macy's. She took the time to talk to me, find out what I needed, stuff I did not want, but she talked me into buying. When she walked me back to the register there was a long line. She took me to the end regisgter and said "do you think I am just going to let you walk away after all the hardwork I put into shopping with you." She placed my items on her regisgter and rang them. As I looked at the long line of people I just stepped in front of, she said, "if I didn't have on a mask you could see me smiling, those people are regulars who will come down here to me and talk and get just as much time with me as you did".
I will always stop by Back stage not only to say hello to her, but to hear her laugh when she speaks to people, how she interacts with all the customers and just for her Customer Service.

I purchased Lancome Perfume special for christmas and because they canceld my order and did not inform me. That is there policy. When I called customer service the first time i got hungup on after I spent 15 minutes triying to find out what as the reason. Called a second time and they said it is there policy to cancel whe it is not in stock and not inform the customer. I hate Macys.

This was the first holiday in which I ordered as many clothes, shoes and gift items as I did from Macys. >20 items. Very nice surprise that all the orders shipped accurately (sizes, colors, etc) except 1, which Macys rectified in just 1 day after my call to customer service. Impressive that this store can handle the rush so accurately. Moreover, Macys allowed me an exchange 1 day past deadline (since timing was so close). On clothing return to the store was fast and painless. Finally, my godiva chocolate gifts came in a styrofoam box with a cooler pack, and shipping was free due to the amount! No boxes broken nor damaged. In contrast, my one bedsheet set purchase from Kohls was incorrectly delivered twice. Overstock charged me a $20 restocking charge for one return. And my email question to customer service at a local orange producer still hasn't been answered after one week. Lesson learned. Future holidays will definitely mean shopping at Macys.com first! (BTW, I'm a verified customer but this site doesn't accept pdf file of my receipts)

My husband and I just returned home from a disastrous trip from Macys. It has always been our go to store at the holidays. No longer. First, the store was a disastrous mess! There were clothes and trash everywhere. To top off our shopping experience, in the way to checkout I stepped in dog poop. The clerk said she called housekeeping several times but no response. How sick is that—dog poop on the main isle! Macy's we realize that these are tuff times and it is hard to get quality help but dog poop-REALLY?!
I took off my shed once we left and cleaned them the minute we arrived home. SICK!

They can't speak English, they don't resolve the problem, they keep you on hold forever,@Macy's corporate you can do so much better and if you want yo keep your customers you will

I will not be ordering anymore from Macy's. Their method of delivery takes longer than getting something delivered from the UK. They use this UPS innovative which means it will be switched to USPS which delays delivery, also it's a good possibility it may just sit somewhere till room on a truck can be freed up. Why not just mail it through the USPS in the first place? It is Not good customer service to keep one waiting and waiting for their package. Some of these businesses just don't look past their noses. I guess because they don't have enough common sense to do so. This is the reason I will dispute a charge. I get tired of waiting and the change of delivery dates becomes annoying.

I have a Customer Service issue with Macys. After several attempts to get it resolved, I decided to go straight to the top. You can e-mail the CEO Jeff Gennette - *******@macys.com and cc Charlotte DiMattei Liason - *******@macys.com. Neither one of them will help you. I figured if enough people contact them, they will take their issues with customer service seriously. If they get bombarded with complaints, they will be as annoyed as we are.

I had to call them 4 times and explain the issue each time. It is unfortunate that the issue was till not resolved. I have been told they would call me to place an order now. Very poor customer service.

I purchased several items online but wrong item shipped. Bill and shipping slip had correct item listed (Pendant)but I got earrings. I called listed customer service and got in automated loop. Tried online help but no longer available. Tried logging in to account but have to change password but cant change password because i have to log in to do it. Macy's used to be a nice store with quality merchandise but not is about what you would expect from a discount house.( stuff made in China and customer service from India). May as well shop at dollar stores.

I purchased a item years ago on macys website i opened a macy's card download the app on my phone changed my last name and address on the appt, purchased a item waited for the item received a text stating the item was delivered went to the mail box item not there contacted macy's i was told it was delivered ask the rep for the address i was givin a old address told the rep thats not the correct address when i purchased the item i put my correct address in as well as i had to show my DL to the rep who opened up my card in the store so where did that address come from wasted a hr on the phone with the rep giving her all my information first and last name as well as the correct address the rep said she will resend out the order i received the tracking number hrs later a low and behold the wrong $#*!ing address again i contacted macy's customer service and by this time i'm pissed i keep getting transfered from this person to this person and getting hung up on at this point just give me my damn money back i no longer want the item. Macy's had the nerve to ask me to review the item do you prefer i drive to the house you keep sending the item to and ask the how would they rate the $#*!ing item, as soon as they refund the card they can close it because i don't want to go through unneccessary stress i am so over macy's.

After today's shopping experience at Old Orchard Macy's in Skokie, I will not set my foot in any Macy's stores.
Employees are unprofessional, unpleasant, and disrespectful.
At men's coat department, lady at the register told me "you should know your sons size, you're his mom", and "Is 60% off not enough for you, you want more?" "DO you want more""
And of course, I didn't get "thank you "or "have a nice day", she just angrily turned to the next customer.
Probably we should pay them to let us shop there.

Mid November ordered three items kitchenware, the largest being over $200.00 pot & pan set. Received 2 items within a week like Macy's used to deliver. The third item for over 200 dollars a shipping label was printed but the order was never filled after three weeks, i finally called customer service, first i was told that it would arrive within a few more days. After another week I called and the gal said UPS that she can see has sent the item and I should call UPS with the tracking number and they will tell me where it is. Called UPS they said it's the same that I can see a label was printed but no item was delivered to put that label on. Called back upset that I was lied to and recanted what UPS stated. I already knew that Macy's oversold a this product as they listed five hundred were available and 674 were sold.Gee why would any company do that? This time customer service tried to reorder for me and found there were none left< Duh? Anyway she would issue a credit immediately. Well it's now two weeks later and no credit was ever issued. Called customer service they said they read everything in the order and now will call me back in four days to update me because the hold up is because the label was printed so it looks like the merchandise would be delivered on their side. Mind you they took the money out of my account immediately and won't credit me for the merchandise they don't have for now a month? Going to the bank today to claim a false deduction. Macy's customer service is over sea's if you can reach them and try just try to get anything resolved. Will never order online from them again, what a shame, they used to be quality you can count on now they are trash. Rip off customers knowing they don't have items they are selling. Just Wow. There is no minus so the rating is to good for the service.