LuckyScent

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LuckyScent Reviews Summary

LuckyScent has 42 customer reviews and ranks 77th in the Fragrances & Perfume category. Common review topics include samples, customer service.

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Canada
1 review
8 helpful votes
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HORRIBLE SERVICE.
January 3, 2021

Mr. Franco, when everyone said the same thing on reviews all over the internet, then maybe it's true no? HORRIBLE SERVICE, when they don't have already open bottles of product to send the requested samples, they simply cancel the order to a perfectly good shipping address, and give some lame excuse. Unheard of, as in 45 years this hasn't happened with any other company.

Date of experience: January 3, 2021
India
16 reviews
5 helpful votes
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Variety
October 14, 2020

There are many varieties of scents in Luckysent. The essence was nice, at any other site we can't get that much. They also provide samples to try.

Date of experience: October 14, 2020
New Jersey
1 review
13 helpful votes
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Ive been using luckyscent for about 2 yrs. Because I am able to order samples first i can try out different perfume before ordering a full bottle. I have never been disappointed with my selections. Sometimes i am not so happy with the samples but thats why they provide them so you don't end up spending a lot of money on a particular perfume that may not agree with your body chemistry. I trust them to send out the real thing. BTW Amazon is the worst place to buy perfume. You never know what you are getting and most of the perfume is watered down

Date of experience: June 6, 2020
Bulgaria
1 review
3 helpful votes
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Don't ship with luckyscent
April 29, 2020

I paid $55 dollars for shipping on April 18,2020. After several inquiries, i have no idea where my product is. The tracking number shows as of April 2,2020, USPS has not yet received the package.

I paid FragranceX 34 leva (about $19) for shipping with DHL. Product arrived no problem.

Terrible service.

Date of experience: April 29, 2020
Michigan
3 reviews
13 helpful votes
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Great Customer Service!
April 20, 2020

I've been searching for the perfume "Red Musc" by Mad et Len, but they were out so I chose "Blue in Musc", a fragrance I wasn't familiar with. I talked to the customer service and they were so polite, and understand during this COVID-19 crisis. I definitely support them.

Date of experience: April 18, 2020
New York
1 review
3 helpful votes
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Delivery
February 24, 2020

Avoid to have deal with this company.
Huge DELAYS, THEY TOOK MY MONEY FOR DELIVERY WITHIN 3-5 BUSINESS DAYS, BUT STILL WAITING FOR THREE WEEKS.
A PIECE OF $#*!.
GUYS, IF YOU DON'T KNOW HOW TO MANAGE BUSINESS IN CALIFORNIA, WELCOME TO NEW YORK.
I WILL TEACH YOU.

Date of experience: February 24, 2020
Maryland
2 reviews
11 helpful votes
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Not sure if what I purchase was real
February 18, 2020

I ordered purfume from lucky scent and took three weeks to get here. When I compared bottles it had a different region printed on the bottle. I contacted the company and they gave me an answer that was ( this was the region for insperation). Two weeks have passes when I asked what does that mean... its bullcrap. I recommend that you go to the source of your purfume also the price was the same, not sure why I purchase from this company

Date of experience: February 18, 2020
California
1 review
14 helpful votes
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Broken bottle, unacceptable customer service!
February 16, 2020

My husband bought me a fantastic fragrance called Divine. It was a Christmas gift. When I opened the package we found a broken bottle that had leaked though the packaging. We e mailed the company in December. Today is February 15 th. We still have not received a replacement or any sort of compensation. Will never purchase from this company again.

Date of experience: February 15, 2020
Texas
1 review
6 helpful votes
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FAKE!
August 25, 2019

I purchased samples of the MFK baccarat rough extract and they were HORRIBLE!. Never again! I would pass if I were you!

Date of experience: August 25, 2019
New York
3 reviews
14 helpful votes
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Great buying experience!
June 22, 2019

Made my first purchase from this company last week and was highly pleased! Shipped fast and I love that they give you several free samples that you get to choose with your order! While the samples are small, they are FREE, so how can you really complain? Will be buying from them again in the future.

Date of experience: June 20, 2019
Canada
1 review
17 helpful votes
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Highly disappointed!
June 7, 2019

I purchased quite a few niche fragrance samples from luckyscent and they were by far the worst samples I've ever received. First of all, compared to other companies I've tried who sell fragrance samples, luckyscent's samples are the smallest I've seen and especially for the price that they're charging for their samples, it's not worth it. Secondly they are the only fragrance company I've tried that don't use spray bottles for their samples. This makes it quite difficult to sample the fragrances to get a good feel of them before you spend money buying the actual fragrance. I am incredibly disappointed and angry that I wasted my money getting samples from this company especially living in Canada makes it even more frustrating because it cost me more money for the samples and they were a huge disappointment. Luckyscent give the worst samples ever and I would STRONGLY discourage anyone and everyone from getting samples from this company And get fragrance samples elsewhere.

Date of experience: June 6, 2019
Texas
1 review
14 helpful votes
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Fake Fake Fake
May 20, 2019

This stuff is crap. None of it is the real product, just fake rip-off. I ordered 10 samples and threw them away. 3 were supposed to be patchouli, they smelled like very heavy sandalwood. I swear one sample smelled like animal urine. Cheap imitations.

Date of experience: May 19, 2019
Illinois
1 review
7 helpful votes
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Disappointed
May 17, 2019

I ordered close to $100 worth of samples and was shocked to get the highly diluted samples ( watered down) and they don't let me submit the review for my orders.

Date of experience: May 17, 2019
J S.
District of Columbia
1 review
7 helpful votes
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Unsure of what I'm actually getting
January 12, 2019

So I ordered a few samples from this company earlier in the week and I smelled them all. Some I could already tell I wouldn't like. I separated the ones that I liked and I've been wearing one each day to see how I actually like it to determine which ones I wanted to purchase a bottle of as the bottles are expensive. Creed Aventus was one of the samples I ordered and Creed was the only name I recognized. A few months ago I ordered samples from Amazon and I thought I ordered a different Creed cologne but it was the same as the one I got from LuckyScent. When I realized I had ordered the same one I sprayed one on each wrist....they smelled different. The one from Amazon came in the little booklet with information about the cologne...looked legit. The one from LuckyScent did not but they both were in the same type of spray sample tube with the name on it....but they didn't smell the same. Hmmmm...so how do I know I'm getting the real thing? If I buy a cologne because I liked the sample I'm not sure if the actual bottle will smell like the sample that I like.

Date of experience: January 11, 2019
franco w. — LuckyScent Rep
over a year old

Thanks for your comment, I can verify our products and samples are authentic, and purchased from either the brand directly or the approved distributer. As for Creed, two things: our samples are ordered and restocked on a weekly basis, so we can't speak to the origin or freshness of the sample you purchased on Amazon. Also, Creed is notorious for having A) counterfeit products and B) batch inconsistencies with Aventus. (There is plenty of knowledge on both these topics online you can learn about. Let me know if you have any other questions, and always know you can email us direct for any concerns, or product recommendations. -FW

New York
1 review
11 helpful votes
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FAKE PERFUME!
August 17, 2018

Do NOT shop with this company. I purchased a perfume from them which ended up being fake. Called the company right away and the rep on the line told me they cannot guarantee authenticity on their items. I was sent a return label and sent the package back the next day. Over a week, and still no refund. Customer support is also not eager to solve the issue.
I have read many reviews about this company and wish I listened to the reviews. This company is a fraud!

Date of experience: August 17, 2018
franco w. — LuckyScent Rep
over a year old

Hi Olga,
I'd like to comment by stating that we do not sell "fake perfume" nor is our company a "Fraud". If there is any dispute or issue you have you can direct it towards me, especially if there is any question as to authenticity. We are the authorized retailer for EVERY brand we sell.

Connecticut
2 reviews
14 helpful votes
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I don't know what (this is)
August 14, 2018

I bought a sample of I Don't Know What after seeing a rave in a national magazine. I'm glad that the sample is tiny and will be discarding it. Last summer, our dog was sprayed by a skunk and the odor of this sample is a lot like what he smelled like. I sprayed just a little on my arm and had to wash it off immediately. Maybe the sample was rancid, but it has put me off from ordering any perfume online in the future.

Date of experience: August 14, 2018
franco w. — LuckyScent Rep
over a year old

I'm sorry you did not enjoy the sample. We sell hundreds of perfumes, all different styles and scents. We are always happy to help make a recommendations, via email or just give us a call! We make our samples by hand, from the product we purchase direct from the perfumer and/or distributer, so that customers have the ability to try as many samples as they wish. We want you to purchase a full bottle knowing you'll love your next perfume!

New York
1 review
6 helpful votes
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Loree rodkin gothic1
June 19, 2018

Purchased a bottle of this perfume from lucky scent after I saw raves about it in a people mAgazine. $100+ for a small vial with a rollerball on top of oil. I only had it for a little over a month and went to use it and realized it was dumping on my wrist and that the rollerball was gone. I contacted luckyscent about it and they said they would contact Loree rodkin and see what they would do about it. I didn't purchase it from Rodkin... I purchased it form Luckyscent. But i waited and heard NOTHING. So I contacted Loree Rodkin who immediatly replaced my bottle with a new bottle of perfume. When it came I notice this bottle of oil was twice as dark as the stuff I got from luckyscent and smelled different and lasted 3 times as long as the stuff from luckyscent. I am guessing that what I got from luckyscent was either fake or had been watered down somehow(could explain why rollerball was loose and fell out) but customer service sucks and I would never buy another thing from them. I sent a photo to Loree Rodkin also... I hope they pull their product from them. Beware if you purchase anything from them!

Date of experience: June 19, 2018
Florida
1 review
16 helpful votes
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Excellent customer service, fast shipping, fair prices
January 31, 2018

Wow, the negative reviews here are utterly ridiculous! Really? Blaming the company when USPS loses your package or when you don't like the scent of the samples you ordered? I've made several orders from Lucky Scent over the past few years, and I couldn't be more pleased. They always ship same or next business day, the products are perfect, and they have excellent customer service. Of course the samples are decanted- it specifically says so on their website! Many of these niche perfumes are made in small batches, and they don't produce commercial samples to give out to customers. Yes, I haven't always liked the samples I ordered, but that's why you spend a few bucks and get samples. Sheesh, these aren't Calvin Klein or Britney Spears perfumes. Anyway, one of my packages was lost in the mail- clearly USPS's fault, by the way, as Lucky Scent always ships with a tracking number- and Lucky Scent customer service immediately replaced the package for me. I've ordered a couple full-size bottles from them as well. They are one of the best niche perfume retailers in the US, if not the best.

Date of experience: January 30, 2018
franco w. — LuckyScent Rep
over a year old

Thank you for taking the time to write your review, and for your continued loyalty!

Pennsylvania
1 review
9 helpful votes
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Dont do it
October 11, 2017

BUYERS BEWARE... i wanted to try a lot of various scents so i purchased about 30 samples and they all are rancid. Several of them almost made me vomit. Waste of money. Read the reviews and ordered them anyway. Omg all the Tom Ford stink. Not a one smelled decent. Beware. Dont waste your money..

Date of experience: October 10, 2017
franco w. — LuckyScent Rep
over a year old

I'd like to comment by stating that we don't sell rancid perfumes, in fact we make all of our samples from the product we purchase (direct from the perfume house and/or distributer). It's unfortunate you didn't like any of the Tom Ford fragrances, as his collection is always popular and he has created some beautiful perfumes.

If you're after a perfume and need any advice or suggestions we're always here to help, just call or email.

Thank you.

Georgia
1 review
5 helpful votes
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Definitely Shop Around Before You Purchase Here!
June 20, 2017

I normally order my scents from a place here in Georgia. But decided to go with LuckyScent, since they had somewhat of a larger selection. However, big mistake! It seems as though the bigger you are the quality of service has a way of diminishing. Not in all places, but in my case I was Unlucky, when I didn't receive my shipment.

I called and spoke with someone over the phone who stated that," It was lost in shipping." You all know that go to when your product hasn't actually been shipped at all. But anyway she tells me that she can have another shipment sent to me. Really? I mean I want to wait another 2 weeks to receive a product, that I can most definitely order from somewhere else and get it in less than a week with no problems. Not to mention she didn't even offer any concessions for the inconvenience.

Well, I wanted to be fair with my review, although I should probably, wait until my money is refunded because there is no telling how long it will take. Man! I really, liked the companies layout, but I can't deal with bad customer service.

Date of experience: June 20, 2017

From the business

  • 866 931-8297
  • Los Angeles,, CALIFORNIA, United States
  • Founded in 2002