Lilygown

I ordered a 'Mother of the Bride' dress for my daughter's wedding a year ago.
Despite giving accurate measurements, I was made a dress that did not fit. When I complained,
Attaching photographs to show that it was the wrong size, I was offered a ten per cent discount unless I
Returned the dress. I returned the dress (to mainland China), but I have received no refund after fourteen months, despite repeated demands. I was always told that 'the accounts service are processing it'. In the end I had to give up.
A disgraceful service. Beware.

If I could give 0, I would. I ordered a dress and got a wrong colour dress cost of dress £126. The lace had holes. I could not wear this to my daughter's wedding. I sent complaint with pictures and was told I would get partial refund and up to now nothing. This was in August 2022.

Do not buy anything from this company it needs to be reported for scaming people. They would not refund me

Ordered a dress for my daughters wedding using the measurement guide they provided and paid for made to measure, it arrived in the smallest plastic bag parcel looked like it was vacuum packed, when it finally unfolded it was nothing like the dress that was in the picture and was to small, on contacting them they told me to take it to a local seamstress and get them to put it right. I emailed back and forth with them for 3 months never once did they give a return address, they said I would have to pay all return costs and because it goes to China it would probably get lost! I finally agreed to compensation which after more emails I got to 20% of the price I paid for the item which I am still waiting for. PLEASE don't have anything to do with this company they just want to take your money. I made my order February 2022 it is still ongoing at this point it is mid November 2022.

€160 for a little ball of thrash, wrong colour, bad fitting, crap cheap fabric, too late for wedding but you couldn't wear it anyway. Keep saying they will refund... 18 months ago, never ever be tempted to give them your money!

They are a scam company they promise you a refund but you won't receive anything, after months of emails and promise they never keep you won't get your money back

This company are the biggest liars and thieves.
They should be banned from trading.The products they produce are crap, $#*! material and needlework is rubbish

I ordered an outfit for my son's wedding allowing plenty of time, it arrived the afternoon of the wedding by which time I had purchased something else from a reputable company. I now have an outfit which is surplus to requirement. I approached Lilygown customer services to apply for a returns label and refund. I returned the parcel 'signed for' to a UK address which was on the delivery ticket. Lilygown have informed me that the parcel needs to be returned to China and that there is a risk of the parcel not getting to its final destination. Lilygown have offered a 10% refund which doesn't even cover the cost of the postage to the UK return address. I will be taking this further through legal bodies, Trading Standards and the Customer Ombudsman. Companies cannot be allowed to trade in this way. I know my consumer rights. My advice to other potential customers "AVOID LILYGOWN AT ALL COSTS"

I brought a dress for my wedding and when i eventually received it, the stitching was horrendous but worse than that, the dress did not look anything like they advertised and the material was shocking. After many, many emails they said i could not return it as it would be to expensive to return to China and for me to get it altered in the UK. I then asked for my money back, again after numerous times and they refused. I then said that i would take this further through my bank and they then offered me 10% for the price i paid! What a joke! Do not be fooled by their dresses and their customer services is as bad. I have been forced to leave a rating but in all honesty they dont even deserve that. I have learnt a valid lesson from this terrible and shocking website.

Bought Motherof Bride Dress the picture and fabric looked great quality. Paid £130 dressed arrived, absolutely cheap material shoddy so angry, going to bank tomorrow and reporting this site to the Tradin Standards. Feel such a fool

Ordered 2 outfits but agreed with company to cancel and refund one before made. Still no refund. Suit arrived but didnt fit. Have requested address to return. Told too expensive to return to china. Still no refund no address and stopped replying to my emails. DO NOT ORDER

Please don't buy anything from this company. They are not genuine. You will never get a refund!

Do not order from this company.

Communication is terrible
No refund for item tht was faulty, did not fit, and was the wrong colour
They lie and they cheat people out of money.

They do not deserve 1* and should not be allowed to trade in the UK

I have evidence of all their lies and deception and am taking legal advice.

Sent away for an outfit with my measurements arrived nothing like fitting, won't return my email and hasn't returned my recent email beware don't use this company

I ordered a wedding dress that looked beautiful in the photos.
Once received the craftsmanship was apporling. I emailed to say I wanted to return the dress. I was told to take it to a seamstress. She would not issue me with a return number. So I still have the dress.
DO NOT BUY FROM THIS COMPANY