LightInTheBox

I am happy with the quality of the products, however shipping times are excessive and updates lag. Will continue to shop here, but expect better communication

The products look similar to the photos, but the fabric quality is extremely poor. Most of the items I ordered were made from 100% polyester, even though the pictures on the website make them appear to be linen. One dress looked as if it had beautiful embroidered detailing, but in reality it was just a printed pattern. The biggest issue is the returns process. You have to pay to ship the items back to China at your own expense, with no guarantee that they will actually arrive or that you will receive a refund. This makes returning unsuitable products both expensive and risky.

No hassle in ordering, and delivery was prompt, I was kept up to date on situation of my delivery every few days. More than happy with the service, thank you.

I purchased what were supposed to be trout themed slipper socks. They appeared woolen on the website. What arrived were nothing as pictured. Lame details on very thin ankle socks terrible. I tried to upload the second picture that I submitted of what actually came in but it is not appearing on my site jabber review.Would give minus 10 if there was such a rating.

Zero stars an option. I purchased a coat for trip to paris from this company. After waiting three weeks for it to be delivered i arrived home to find the item thrown in my driveway only about 18 inches from the street. Took the item into my house to open it, and immediately, I noticed a rip under the lapel of the collar. Many emails back and forth with them offering me multiple discount that I refuse ( a damage Item is no bargain. No matter how much they give you off. They told me it should cost no more than 10 to $20.To shift the item back, it cost me $66. Now, three weeks later, i'm still waiting for the item to arrive at which time I will have to wait another 2-4 weeks for my refund. Do yourself a favor and don't purchase anything from this company

Everything I have ordered and received so far has been completely satisfactory. Even if the delivery sometimes takes a little longer. I will remain loyal to the company.

Although I initially had doubts, how good could the products be when so cheap? Everything I received was as described, good quality and finish, all fitted well and the order arrived in the days predicted. The postage was a bit steep but when divided across the items it worked out 3 euros per, still a great deal cheaper than buying anything similar locally, so worth it.

The items received did not match the photos (were too short -- unless the models are under 4 feet tall), and the fabric was cheap polyester and not the promised cotton. I asked for a return which is supposed to be responded to in 1 to 2 business days. Over 2 weeks later they said I could return the shirts to China at my expense and that they would give me 50% of the price in store credit? Store credit is no good to me because I doubt anything from their store is any good. I want my money refunded, not store credit. UPDATE: I complained again and now they are offering to refund 60% of the purchase price back to the credit card, and I don't have to return the shirts to China.

When 1/2 of my order was missing, you worked hard to find it and always kept me informed on what was going on. Very impressive. Thank you for your hard work. You definitely won over a customer. Great job.

The t-shirts are exactly as described and really fine quality, the print is fine as well. For me, ordering from Germany delivery time was longer than I am used from other textile providers - but overall I would buy again!

Grey plain pullover advertised as beautiful pale gray - arrived in quite sad, unattractive grey. Another one in three wide parts: white/black, red and black - where it looked attractive red - arrived rusty/brown. In future, please make sure that colours correspond to the ones advertised in your catalogue.

Not having a great experience with this platform. Ordered a shirt for CYN and it arrived late. Gave them another chance last week, but 5 days in, it's still processing and hasn't shipped 😕. Anyone know what's going on?

Although the shipping took a little long to get here, I was pleasantly surprised with the material and cut of the items purchased. Quality is good and comfortable! Already purchased my second order and I'm looking forward to receiving it! 👍🏻

There was a small problem because I wasn't at home when the delivery person arrived. After some good customer service, I received my shirt and pants. They are just as nice as my previous orders.

The goods I ordered are of acceptable quality, but the packaging is simply terrible. Everything is shipped in shipping envelopes (shipping bags) instead of sturdy cardboard boxes, and the delivery takes far too long.

Would give this company a zero if possible. Dress styles & descriptions are stylish and on trend so I took a chance, thinking this company was a more stylish alternative to JJ'sHouse and Azazie. Ordered a standard size dress on July 26th for an out of town wedding on August 22. After payment processed, find out the dress must be customized, even though selected a std size. Email responses from LITB arrive only once within 24 hours so the order is delayed over 4+ days. No actual customer svc or phone support to correct their measurements. Gave up due to the slow back & forth wait for email reply. Requested to cancel & refund as their delays means dress now unlikely to arrive in time for event. Told nope, no can do. Requested an expedited shipping option, willing to pay for it except no such option exists, only US Post Office regular shipping. So, dress that doesn't fit arrives on August 21st, too late to be pressed or tailored for event. Useless. Week long customer service email with an unhelpful company agent to no avail. Won't refund dress & won't send shipping label to return unopened jewelry. Lesson learned... saw the same dress available through Amazon with legitimate return policy. Protect yourself from this scam company.

I bought this black faux leather trench coat for my son, who lives in Berlin. It was a bit of a gamble; I was prepared for something simple, perhaps even unwearable! Instead, I was amazed by the quality of the finish and the fact that it was fully lined. My son absolutely loved it. Also, delivery times respected, 2 days early.

Clothes in good materials. That allow movement. Fit the body. And that breathes. Maximum comfort. Very important to me. I want to be able to move freely in clothes I wear, and maximal comfort gives a more relaxed lifestyle.

The dress is as shown in the picture. The fabric seems to be good and the size quite in accordance with the size guide and thus a perfect fit. I am satisfied with the quality and the price of the dress and have already placed an order for another one!

Selection has been done with care and the products are mainly of good quality. Good shipping services and everything has been taken care with the customs etc. formalities.

I ordered 2 women's dresses but then I cancelled one of them and it was really easy to do that. Light in the box responded very quickly and cancelled on of my order. The one dress i kept is really very beautiful and is as nice as the picture. It fitted me nice and I am very glad. I am going ti wear that dress at Grand hotel on my borther's birthday party:-))

My order was made on 05/12. With tracking system I saw that the product was arrived on the platform delivery on the 12/12 (top!) but I received my package on the 23/12! The Belgian organisation Caniano wrote that they came on the 13 and the 20/12 but it's not true because we were at home!

Excellent and reliable Seller: definitely recommended, for the professionality and the quality of the services, and the celerity of the shipping and delivery times.

I ordered 3 items. I was given a range of delivery dates. They missed the dates, and the items were no longer needed. THEY said... accept the package, don't reject it and THEN fill out the return information --- I SHOULD HAVE REJECTED THE DELIVERY. When I followed their request, they informed me that RETURNING THE ITEMS WILL COST 50% of the value paid for the items... making RETURNING ITEMS STUPID. (they "offered" a 10% discount on future purchases, equally useless)

It's was a long time ago I haven't visit Light in the Box. After so many days, months and years I founded nice to have a look on your website.

Very satisfied with timely dispatch of products, detailed tracking system and on time delivery of orders. Keep it up Lightinthebox

Bought a kitchen faucet some years ago, Great quality. Worked flawless for over 10 years, decent thickness and great quality steel and chromingand ceramic bearing. Bought an other one a few weeks ago. Very thin! Connection from neck to base loose and just overall very mediocre. Asked to return it, got three options a few days later. Keep it with a discount, keep it with a larger amount of cashback to re-use on lightinthebox or return it to China. Knew sending would cost me approx €35,-. Opted for this last option, because would have the most amount left over and I do not trust to install this mediocre quality of faucet. Got the full amount back and didn't have to return the faucet in the end. Thanks LightnTheBox and seller. Great aftersales.

I needed several specific light bulbs I could not find them in local shops Util with the search of lightinthebox I found them and received them A few days later

I was happily surprised that the shoes were a PERFECT FIT and are SO comfortable! Got lots of raves about the shoes and the top. The top is a bit long for my tastes, but I can alter it!

From the clearly laid out shop and the quality of the products to the punctual delivery, everything was very good. Thank you.

Information about the shipment and tracking of the product, fast delivery, good prices, I received what I wanted and with the correct dimensions

For me is Light in the Box, Great! I will don't buy Elixir strings anymore! They're not Elixir strings, they're just some cheap strings!

The legging is great the vest is not so fluffy as is seponeren to be But im satisfied with the legging I want to buy more of them nice print

A very complete smartwatch. You can see your Blood oxygen, Blood pressure, Heart rate, Body temperature, Blood composition, etc.

Light in the Box offers a wide variety of different products; I've been using this service for several years and I always recommend it.

I received my last order in good condition and on time; the trousers are of excellent quality and they fit me very well!

Always good quality and right sizes of the Products. The linnnen collectie is my favorites. Keep it up💪🏾

Quality is good and the text on the shirt is the hit! Thanks to your team for these good inspirations!

I've been delighted with all the night dresses that I've got. The cost of the dresses x benefits were excellent

Perfect and punctual delivery. Excellent value for money. A pleasure shopping with Light In The Box.

LightInTheBox is my favorite online shopping site. Very trusty, excellent product, fast delivery, and affordable prices

Communication with LITB is very easy, questions are answered immediately and customer service is great.

I got the jogger pants I purchased in only 10 days: extra fast service.

BEWARE! This site is ONLY a SCAM. Products are VERY VERY late, and there is NO customer service if you have a problem.

Men XXL has the same length than XL had to bring it to Taylor had to pay as much as trousers did cost!

Ive send some Pictures from IT, but No reactie. I am sad

J'attends une robe blanche en broderie anglaise depuis le 24 juin 2026?

Ich bin immer wieder begeistert über die riesige Auswahl und schönen Muster. Leider sind allerdings sehr viele Kleidungsstücke aus Polyester, was ich nicht so liebe. Aber es gibt jetzt auch öfter Baumwoll-.oder Leinengmisch. Eventuell muss man nachfragen, man bekommt immer recht schnell eine Antwort.

Dwukrotnie kupiłam ten sam produkt. Zabrakło mi informacji, że już coś takiego kupiłam. Ponadto nie odpowiedzieliście na mojego maila w sprawie zwrotu właśnie tego produktu.