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Lifetime Hosting

1.7

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Lifetime Hosting Reviews Summary

The overall reputation of the company is predominantly negative, with numerous customers expressing frustration over prolonged service outages, unresponsive support, and a lack of accountability. Many reviews highlight significant downtime for websites and email accounts, often lasting weeks, accompanied by vague or unhelpful responses from customer service. While a few customers report satisfactory experiences, particularly in the early years of service, these positive sentiments are overshadowed by the prevailing trend of dissatisfaction. The company appears to struggle with reliability and effective communication, leading to a loss of trust among its user base.

This summary is generated by AI, based on text from customer reviews

service
9
value
9
shipping
3
returns
3
quality
8

We monitor reviews for authenticity

Arizona
1 review
9 helpful votes
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Absolutely ridiculous - purely a money grab and I should have known better. Not even enough resources for a simple site. Frequently down and zero support. Email bounces for all IPs being listed in spamhaus etc. Just a scam.

Date of experience: December 10, 2018
Washington
1 review
11 helpful votes
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Avoid Like The Plague
December 3, 2018

By far the worst host we have ever come across in all the years we have been on the internet. Our sites have been down for SIX DAYS now on Lifetime. Hosting. Their hosting is slow and unreliable at best and support is hopeless. During the latest crisis, you cannot get hold of anyone. No-one has told us what is going on or when our sites will be up again. If something is too good to be true, like the price in this case, it usually is. Avoid like the plague. By the way, I cannot upload proof of purchase because my receipt is not 300 X 300. I paid $38.80 for the Platinum 12 package.

Date of experience: December 3, 2018
AE
1 review
8 helpful votes
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Stay away!
December 2, 2018

I hosted for domains and everything was fine until my account gets suspended for no reason.
No response from helpdesk.
What a waste of time and money...

Stay away!

Date of experience: December 2, 2018
Massachusetts
1 review
8 helpful votes
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What support?
November 27, 2018

I moved 5 of my domains over to lifetime recently. After I moved them I could not access them. It took 5 days for support to unblock the ip after repeatedly telling me it was all ok. So I set up my mailboxes. Almost 2 weeks later and the majority of my email bounces, emails just disappear after I've sent them and I don't receive all emails. I have not got a reply to my tickets and comments from support for the past 5 days. Basically the service is totally unusable and support is non existant.

Date of experience: November 27, 2018
Georgia
1 review
7 helpful votes
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I try to buy a certificate through their site but that doesn't even work, ask support and still not resolve.
I'm thinking after this fiasco I'm going through with this node issue that I'm not even using a third of what I pay for. And now I got clients yelling at me I don't know if I want to invest anymore into this project on your company. Where my customer thinks they're being mistreated and the headache you're putting me through ridiculous not a phone number, not a chat not nothing you shut me down and I can't do anything can't even fix it don't even know what it is but I can't fix it

This is not a way to run a business where every thing's you shut down in weird postings instead of the website or put up would have been better to say is under maintenance or something else but not that notice is insulting to these clients and embarrassment these are professional people that don't need this mostly lawyers and there is no reason to stop their email

And I'm showing my only using 7% of the usage that I'm paying for

Subject Department Last Updated
#******* - ok why is the cpanel down again Tech Support 30/10/2018 (19:20)
#******* - Please Take down that notice Tech Support 30/10/2018 (19:07)
#******* - SSL Certificate Sales 30/10/2018 (18:17)
#******* - Account Suspended Tech Support 30/10/2018 (18:09)
#******* - This is literally becoming a freaking nightmare Tech Support30/10/2018 (17:55)
#******* - This account has been suspended Tech Support 30/10/2018 (17:41)
#******* - Zurmo Install I Get this error Tech Support 28/10/2018 (12:17)
#******* - HostedPBX. Co. NetworkTech Support 28/10/2018 (00:28)
#******* - Why cant I login or see my cpanel Tech Support 30/09/2018 (23:35)
#******* - one more time how do I get access because it only shows 12 not 42
Tech Support 30/09/2018
#******* - cpanelTech Support 30/09/2018 (18:37)
#******* - Login and Password Tech Support 27/09/2018 (19:02)
#******* - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. Tech Support 03/08/2018 (19:33)
#******* - Domain not showing Tech Support 02/08/2018 (19:31)
#******* - cpanel Tech Support 26/07/2018 (13:09)
#******* - Lifetime. Hosting Triple Up Diamond 36 Lifetime. Hosting Diamond 12 Tech Support 25/07/2018 (21:38)
#******* - Lifetime. Hosting Triple Up Diamond 36 Lifetime. Hosting Diamond 12
Tech Support 25/07/2018 (18:59)
#******* - Migration Tech Support 09/11/2016 Paid for never was able to complete it

Date of experience: October 30, 2018
California
2 reviews
31 helpful votes
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I just became familiar with Lifetime Hosting early February 2017, so my experience has been limited. First, I have been developing websites since 1999, and I have worked with a number of fair to good hosting companies. I was attracted to Lifetime's "pay once" hosting plan, and I got a decent price through an online special.

In June I recommended Lifetime to a client who was on a budget, and then proceeded to set up his WordPress site on Lifetime... WHAT A NIGHTMARE. I do not know what IT staff they have running the network infrastrucure, but the database crashes and the network crashes (almost appeared as a DNS crash several times), the repeated EMAILs for tech support... too much loss time!

I lost nearly 30 hours of client development time bceause of the instability of Lifetime Hosting. My personal and professional projects that I setup, again around 40 hours of work, was lost due to their internal issues. I cannot recommend Lifetime Hosting in any capacity, and if you are a professional developer, stay away from them... their database trouble will cost you client and personal time.

Date of experience: July 16, 2017