Liberty MutualReviews 63

You'd better pray that you never get into an accident with a liberty mutual customer OR that you get into an accident while covered under liberty mutual policy.
I was hit and found not at fault. The liberty mutual customer of course denied wrongdoing but he was cited by the police for wreckless driving. I did my due diligence and called Liberty to file a claim. I was shocked when they stated they do their own investigation to determine liability and even spoke to me as if i was a liar. The police report states it all and they say the police weren't there. I've never had this problem with other insurance companies, especially if the other party was found liable and cited by police. My claims were paid and vehicles fixed, no problem and certainly no interrogation. Now I am anticipating a legal battle with liberty mutual. If you look up liberty mutual complaints, you will see why!