Liberty Home GuardReviews 61

Update with the NDA they force when people demand refunds. They will only pay what they owe IF you agree to not leave negative reviews. Clearly I did not agree and noone should trust a company that pays to keep negative reviews off.

DO NOT BUY A WARRANTY THROUGH THEM. THEY ARE SCAMMERS AND WHEN YOU DEMAND A REFUND, THEY DEMAND AN NDA SO OTHERS DO NOT KNOW THEY ARE A CRAP COMPANY.

Below is from my BBB complaint. I have since requested a refund and they are trying to force an nda.

Complaint ID #*******

Complaint Details
I paid in full a Liberty Home Guard Warranty. They were happy to upsell me to a longer timeframe than I originally requested. When I submitted a claim November 4th, for an HVAC system that would not provide the set temperature, they chose a technician that I never heard from. A couple weeks later, they reassigned the claim to a different technician. He came out and diagnosed the issue to be the blower motor on an Armstrong unit. He did research and sent the information to Liberty Home Guard (LHG). LHG sent an email that it was approved and I would receive a call within a believe 24-48 hours. No call ever came in and so I chatted them. I was told that they had to request information form the technician and they hadn't been able to get ahold of him. I called him and he immediately answered and told me he sent them everything to include the part number and where to purchase it from because the Armstrong unit seemed to be difficult to find parts for. Later that day, I get a phone call that the claim was approved and I will be receiving a compliance letter I had to sign. That letter never came. I chatted again and they said that they had to talk to the technician again. I immediately sent a text to the technician who immediately replied and recalled LHG with the part # and place to order again. I get an email again saying that the claim is approved and I should be hearing from someone in24-48 hours I believe. Again, nothing came through so I emailed and was told that I should get the document that say or the latest, the next. That never happened so I emailed again. I was told some more BS. Eventually I was sent the letter that inferred that the part being ordered was the Armstrong part. I asked questions about the language claiming if the part doesn't work, that LHG was not responsible and that I must close the claim with prejudice. The part came and I sent a picture to the tech. He said it wasn't what he told them and contacted the manuf. They told him it won't work