Laithwaites

Ordered wine as a present for Christmas, all went well in that i received the wine in the specified time. What i wasn't aware of was that i was now part of some wine club which i never signed up for. I don't drink so why the hell i would want to join a wine club beats me. So fast forward a few months and the first i was aware of my new membership was when a box of wine was delivered, hmmm strange i never ordered wine. Quick check of my bank account and yep you guessed it Laithwaites had taken £80+. Quick phonecall and all was good, wine was getting picked up, very apologetic about the mix up and assurances that my name had been removed from their list, phew what a relief. Did a quick happy dance that it had been resolved so easily... or so i thought. So 5 months down the line, I'm relaxing on holiday and check my emails... what's this? We've delivered your wine... what bloody wine! Yeah you've guessed it another £80+ out my account when I'm not even a bloody member of their wine list. So sitting in a foreign country £80+ down and wondering just where on earth they delivered this unwanted wine because it's certainly not my empty house. So Laithwaites have got my money and i don't have the wine that i didn't want in the first place. Very shoddy in my experience.

I'm so pleased I read the reviews on here after I ordered my wine, I ordered a box of wine because I was fed up with buying wine at supermarkets which I felt even at £5 a bottle was dreadful, I followed the advice from a friend whilst attending a dinner party at which I tasted 3 of the Laithwaites Wine, they were superb, I asked my friend where he had got the wine from and he told me it was Laithwaites, he was on what they call a Wine Plan, the first case was around £45 and I was informed at the time that the next case would go back to the normal price, I then asked, "what if I don't like it or didn't want to be on a Wine Plan " they informed me that if I didn't like the wine that they would replace it or give me my money back, also I was assured that I could cancel my Wine Plan at any time. The wines were out of this world, I did have a bottle of wine that wasn't to my taste and Laithewaites sent me out not just two bottles to replace the wine I didn't like but also sent me a credit note which I used against my next wine Plan case that came out, the customer service was second to none, I don't normally write reviews but after seeing all the negative reviews on here I just had to, it's only fair, I forgot to mention, I ordered at 9.45 one day, was promised my wine within 3 working days and it came the following afternoon, was so pleased with this. Nothing bad to say at all, Susan

I have had this wine club for a long time now BUT, lately they have messed up my order by adding more whites than reds. I love reds. About 2 or 3 weeks ago my order came. BUT, it wasn't my regular order. It was a bonus order, according to the lady I talked to by phone, after receiving a notice that my next order was on its way. I receive them every 3 months. I immediately wondered why I was receiving another one so early. She said I had received the special bonus one, or something to that nature. I the said, " You mean this is a special order that I am not charged for?" she told me "NO' I would have to pay for it. I was very upset and asked her to cancel all future orders. The one on its way is my regular order, according to her. I told her I was not paying for it. She said I already paid the minute it left the warehouse. So, I have asked for them to cancel my Membership. GEEZ. They kept sending me more whites than reds, which I like so I have been unhappy. I told her I was going with a new Wine Club. She was not very friendly about it! Where do they get these people that are in Public Relations?

First time I ever placed an order with this mob. It will definitely be the last.

Ordered 6 x cases of red wine and after almost 2 weeks waiting, only 5 x cases arrived. I rang them directly but they kept saying they would follow up with Aust - post.

I have paid for 6 cases and still only have 5 in my possession.
Will advise you when I eventually receive the missing case.
Have tried other wine merchants and they leave these people for dead.

Keep away bad customer service.

I signed up for the welcome package. I paid for the welcome package. Never heard anything for about 2 weeks but had a delivery date. Called them. They said I had ordered before so the order was cancelled but I had not. Asked why they never notified me and was told it's an automated system. Asked if it was my name that ordered before and I was told they could not see that. Asked for a supervisor. Supervisor apologized and said he over road the block and ordered my wine right then. I was told an e-mail confirmation was on the way. Never got the e-mail or the order. I don't like being lied to. Just really sad. Very dishonest company. I would not care except I never ordered from them before and they straight out said the order was placed after I talked to management. Southwest Airlines needs to drop them as marketing partners.

I ordered (and paid for) this deal from this company in Oct... NEVER got my shipment, email, or any notice... Nothing. I'm a nice and understanding customer of any business... Happy to be lenient and give second chances, since I realize mistakes happen, but:

- Contacted several times in multiple ways regarding my order not arriving.
- Very poor communication throughout / effort by the company to resolve issue, which was only SOME via phone telling me to wait longer (no replies to emails from myself or Paypal or phone messages left).
- I wanted the items for a specific occasion (ordered several months in advance) and had I known I totally couldn't rely on the company (even after given chance after chance) I would have made other arrangements. This thoroughly inconvenienced my plans.

***AND... Worst of all... I'm STILL waiting for my money back via a paypal dispute. It's been 1/2 a year! Looks like I might get it April 5th since the seller (this company (Laithwaites)) has NOT responded to myself of Paypal. I just cannot believe Paypal has given them so many opportunities as well. I really could have used the money in the meantime too.

Maybe there is Karma because after all the reviews I have done a check and reading of this forum saved me a bundle. I had the envelope sealed and tore it up. Basic math for a review is that each represents about 100 customers or more depending upon the product. There isn't one decent review about this company.

Do customers know that every state has a consumer division in the Attorney General's Office to respond to frauds and scams and stop a company from doing biz in their state? Immediately, however, each consumer has to contact their credit card company and get the charge reversed ( sometimes requiring a letter) and stopping future subscription charges.

BTW, always use a check for your first discounted order. If it is not a con then set up your credit card. Finally, anyone else noticing that there are certain ethnic groups starting businesses or buying US businesses and then running them like they are in a third world country without obeying our laws, providing safe products and services, and treating the customer with a problem like something stuck on the bottom of their shoe? Maybe it is just me and the Fake President has no reason to keep laws protecting Americans' air, water, and finances.

I have received 3 cases from the club - the wine is ok but nothing special. My biggest complaint is that you have no idea when it is shipping. Each of my shipments, i got a text from FedEx and email from the club on Friday night saying it would be delivered the next day. So each time i had to change my plans and wait around all day to sign for it. When i called to see if i could get more notice about shipping, the women was rude and acted like i was the only one with this issue. And there is no way to work around it. Again- the wine is ok and the prices aren't bad - just fix the people part!

Similar to another reviewer, I "signed up" for the National Geographic wines of the world. The wine came and we virtually didn't like any of it. We suspect they don't store the wine properly, which causes it to go bad. To add insult, despite sending them timely notification to cancel all future deliveries, they ignored our correspondence, shipped another order, delivered it without obtaining the legal signature required in NY, and are now putting the burden of getting their wine back to them on us. Terrible wine and customer service! Stay away!

I received two pamphlets for Laithwaites Wine via my national geographic subscription. I sent two orders, one as a birthday gift for my brother and one for my husband and i. I only got an email and shipping confirmation for one of the orders, the one being sent to my brother. When I emailed them stating the problem, they emailed back (very rudely, by the way) saying it is one order per customer. That is FINE, but what upsets me is that they didn't find it necessary to notify me of this OR ask me which order I actually wanted to go through if i could only choose one. When I told them this, i received a half-$#*! reply from their (yet again) RUDE customer service! Absolutely ridiculous. The carelessness and rudeness of this company's customer service is terrible! Stay away at ALL costs.

I received a bill from this company for an order apparently placed TWO YEARS AGO! I eventually spoke with Floor Supervisor named "Todd", the highest customer service level achievable apparently as he said there was no one else above him to handle the issue and, while he seemed to agree that this was an excessive time frame to follow up with for billing, they still find it reasonable to expect a payment, after acknowledging that my credit card company did pay, but then six months later reversed the charge apparently... but their out of line accounting practices have put me at a terrible disadvantage to know whether I really owe or not, or how much for that matter.
Ridiculous business practice and I would avoid the headache and go to ANY OTHER wine club and save yourself the headache that could hit in 2018!

I ordered their promotional wine and received it 8 days ago. I called customer service and Penny answered the phone. VERY RUDE. I ask to cancel my membership and she was so obnoxious and asked me to send her the rest of the wine. That was not the terms of this purchase. Their terms states you can cancel membership anytime you want without having to send the wine back. I asked her if she can email me a cancellation confirmation and she wont answer and just hang up on me. I called her back and told her how RUDE she is. DEFINITELY not recommended. Better buying from Groupon. Better quality, better customer service. I will NEVER recommend this company. VERY VERY BAD CUSTOMER SERVICE. BE AWARE. SHE WILL NOT LET YOU CANCEL. DONT EVEN TRY THEIR PROMO. GROUPON HAS BETTER WINE DEALS WITHOUT HAVING TO DEAL WITH RUDE CUSTOMER SERVICE.