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Ordered a pair of earrings (that did not say preorder or custom made) for a last minute Christmas gift. Three months later still have not received anything other than a generic "it's being made" email. I wish I would have found this site and read the reviews before wasting money.
This is the worst company I've ever dealt with. There aren't enough characters to express how terrible it is. They won't ship your items. They hardly respond to emails and messages. They'll offer you store credit so they don't lose money. The customer service is managed my the devil himself. Avoid at all costs.
Ordered on Jan 26, no tracking info was ever provided even though I asked for it and they had taken the money on the 26th. They sent a generic email back that was useless and didn't provide any information on when it would ship. I lost $136 to them. Don't, just don't. I am beginning to think they aren't even a legitimate business given how many reviews reflect the same experience I had. I so regret not looking at the reviews sooner. I wish there was a way to leave review on the site but of course, that is not an option which really isn't surprising.
Ordered a ring and this is the third time in a row they have sent me the wrong item. Obviously they are very disorganized if they can't get the one-of-kinds sent out correctly. Emailed and no response.
Please be careful of this Boutique. If you go online to Instagram, Facebook Reddit, you will see how this company operates. It's not worth doing business with them. They have ways of scamming you so you can't get your money back if they didn't deliver on a product and believe me there's a lot of people that are having this problem with them. They have $90 of my money that I disputed with Chase because I never got the merchandise. They finally contacted me and said if you cancel your dispute with Chase, we will send you your money back that was two weeks ago no response from them so I called Chase today to reinstate my dispute and Chase tells me once you have canceled a dispute you cannot re-enter it go to The Boutique to get your money back. I had to laugh they never refund money. Avoid like the plague.
I placed an order at the beginning of November and have never received it. They claim it was a preorder but the description did not say that. They provided a tracking number but the post office shows it never received the package. I have emailed and DMd with no response.
My experience confirms the serious issues Krush Kandy has with its refund and cancellation policies. This is a purely transactional e-commerce business that attempts to withhold customer funds using contradictory policies. The Facts: 1. Canceled Before Shipment: I placed an order and immediately requested cancellation before the order was processed or shipped, as I had concerns about sizing and the company's reputation. 2. Refusal to Refund Cash: Krush Kandy refused to issue a cash refund ($95.19), insisting that a cancellation is only eligible for store credit. 3. Policy Contradiction: When challenged, they attempted to enforce an "Order Cancellation for Store Credit Only" rule via email screenshot, which is NOT conspicuously posted on their main website Refund Policy page. The posted Refund Policy only covers returns of physical merchandise (which this was not). 4. Violation of Consumer Law: The merchant's attempt to force store credit for an unfulfilled order, where the buyer received no goods or services, violates Federal Trade Commission (FTC) guidelines, which mandate a full cash refund in such scenarios. 5. Business Transparency: The business operates out of multiple rented private mailboxes (PMB 268 in Tucson, AZ, and a suite in Goodyear, AZ), further confirming they are a distant e-commerce reseller, not a true local boutique, yet they use the "boutique" label to justify withholding cash refunds. Conclusion: Krush Kandy holds customer money hostage, even for unfulfilled cancellations. If you need to return or cancel anything, they will force you into store credit, trapping your money in their business. I have filed a chargeback with my credit card company due to their refusal to comply with basic consumer refund rights. Shop at your own risk.
On Dec 1 and 4 of 2025 I placed 2 separate orders that were meant to be Christmas presents for my granddaughter. I was stupid and didnt read the fine print which said it could be 9-12 weeks for delivery. At 12 weeks i begin to email them and am given excuse after excuse, It is now 15 weeks and no word and no delivery. DO NOT FALL FOR THEIR CRAP!
I ordered in November 2025: below is the email confirmation of my order. I NEVER RECEIVED IT. I ORDERED THROUGH AFFIRM AND AM REQUESTING MY MONEY BACK. NO RESPONSE FROM KANDY KRUSH, but plenty of ads to order. NO THANK YOU> Order #******* November 14,2025 The Ridge Zip-Up Padded Corduroy Puffer Vest S-3X EXCLUSIVE Pink / M $48.00
I ordered a holiday sweater from Krush Kandy on Oct. 30. I have not received the item. I received confirmation that they received my payment.
Ordered 01/11. Emailed 01/26. Received bot responses. Filed chargeback 02/05. Shipping created. Now they are emailing and being rude.
I've purchased 3 rings from Krush Kandy so far and they are beautifully made, high quality. Boxing is cute and protective. I will purchase more on the future for gifts.
I have been shopping with KKB for around 5 years and have always had pleasant experiences with this boutique. The quality is like no other, h th e unique styles are one of a kind, and the community is like no other. They treat everyone like family and friends and we all support each other during lives as well. The customer service is incredible too. You receive feedback and replies quickly and they always take care of their customers. I've had an amazing experience being a part of this community and as long as they're a boutique, I will be a customer!
Krush Kandy Boutique (KKB) is a small, growing business, and as with any company on the rise, occasional delays may occur. They offer a variety of pre-made items, such as graphic t-shirts, shoes, and jewelry, which can sometimes take a little longer to ship. To stay informed, it's a good idea to review product details before making a purchase. If you experience a delay in shipping, simply reach out via email, and KKB will respond promptly. While there have been delays in email responses in the past, the team has addressed this issue and improved their communication. If an item becomes unavailable, KKB provides full store credit for your purchase, along with additional credit for your next order. The boutique is committed to customer satisfaction and values every shopper.
KKB also gives back to their customers with perks like 10% back on every purchase, monthly giveaways, store credit giveaways during live sessions, free Starbucks, and more. Kristyn and her team are kind, respectful, and genuinely care about their customers. While there may be occasional disruptions from rude or demanding individuals during live sessions, KKB remains focused on providing a positive and enjoyable experience for everyone.
As a loyal customer since November 2023, I will continue to support and shop with this amazing small women's business. Kindness truly goes a long way!
I've been their customer since 2019 and never missed an order from them. The quality of their jewelry and clothing is amazing. In all these years I've only had issues with 2 orders and they made the right thing for me. This is a 5 star boutique.
I absolutely adore Krush Kandy. From the sweet personable family, to the hard working team behind the scenes (I see you Mary), they are all truly wonderful. I have been a customer for 5 years and love their one of a kind jewlery and great fashion.
I just started shopping with Krush Kandy and have only received a couple orders. One of them was the wrong item so I sent an email. They got back to me within 24 hours. WOW. I was so surprised to hear from them so soon. This is what I call Customer Service.
I have purchased numerous items from Krush Kandy & I have been so happy with everything I've purchased as it has been beautiful and great quality! One of my most recent purchases was a pair of beautiful sterling bow earrings! They are so unique and beautiful! I get so many compliments every time I wear them!
My orders have always arrived as described with no hiccups.
I'm a fairly new customer but I will say I've bought from the site and from the lives. I bought an adorable pair of flare jeans in tall that I absolutely love, and a beautiful long kimono. Great quality and recieved tons of compliments! I recently bought an adorable pair of organs sweatpants from the live. I was nervous because I'm tall and sweatpants are hard to find to fit me, but her description on the live was spot on and the foot great! I will be a reigning customer for sure!
I absolutely love Krush Kandy Boutique. They have very unique pieces that you do not see at other boutiques. The staff is very well trained, and so very helpful if needed. I have become addicted to the sterling silver jewelry, and have started a great collection. Thanks KK for the great shopping experience 😍
We have shopped with Kristyn & Eric Kilkullen for at least eight years and well before KrushKandy began. This family owned business works hard to bring customers amazing silver jewelry and clothes that we love, thru frequent live showings and online business. They offer many perks including loyalty cash back credit, free shipping over $38, and a generous veterans/military discount. Everybody in my family loves the beautiful contents of the packages we receive from KrushKandy.
I have been a customer since 2019. I love all their clothing and their jewelry is just amazing. I highly recommend this boutique.
This isn't just your average boutique, this is a full service boutique. Starting with the latest trends and most beautiful accessories clothing jewelry that is hand made. When I go out I receive so many compliments & I always let them know Krush Kandy Boutique is Everything.
I've ordered many things and they are exceptional. When I've not received an item the customer service has been fantastic. I have beget had such a great experience as I have with Krush Kandy! I feel like this us an extension of family.
I saw an item that I liked from this boutique and placed a pre order. When I emailed the staff for a status they replied promptly and so politely! I also love the random acts of kindness from this boutique! Thank you for my complimentary Starbucks drink! What a surprise!
This boutique is absolutely amazing. The lives are extremely fun and they are very knowledgeable about the clothes and items they are selling.
I absolutely love this boutique. The jewelry is always 10/10. The owner is always so sweet and transparent about everything. I'd recommend anyone to shop here.
I have been ordering from Krush Kandy Boutique for a couple of years. I began collecting turquoise jewelry & as algorithms go, KKB came across my feed. I watched one live show & was hooked!
I've had nothing but wonderful interactions from start to finish. I love watching the lives & interacting with Kristyn & the other KKB addicts. Then I get to add the beautiful pieces to my collection!
KKB has created a positive community & makes us all feel valued. 💙
I have been a customer for a few years now and have loved the community and clothing from day one! The owner has an amazing style and the quality of the clothing has always been top notch! Love this boutique!
I have ordered from this boutique numerous times and have had excellent service from them. They are a great company to buy from and have amazing jewelry pieces. I would definitely recommend them and will continue to buy from them.
