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Slow A. F and Still no order! Never have I experienced such lack of customer Support and Slow moving company! Ordered 2 weeks ago still NOTHING! DONT ORDER FROM THESE CLOWNS YOU WILL REGRET IT!
I was working on doing my Christmas order around Dec. 8 or 9,2020, and I was buying some polos for my husband that were listed at $4.99 on the website. Once I added the polos to the cart, they appeared in the cart at the price of $9.99. I talked to a customer service rep. Via their online chat and he couldn't help me, so I ended up calling in to customer service to get them to honor the $4.99 price. The customer service rep. On the phone ended up going into my account and placing my order and promised that after my order had been shipped, I would be given a refund of the $20 or so to bring the prices back down to the $4.99. I received the order and lo and behold - full price is on my credit card and not only that, but an additional charge came out of my bank for $2.14 that I have no idea of what it's for! Also - the customer service rep. Had removed the coupon code I had on my account for free shipping and 50% off the highest priced item and I ended up paying for shipping as well! My order, which was around $130 before I called customer service ended up being over $170! I called customer service today, figuring that maybe they had forgot to apply my $20 refund or it was just taking a long time because of the holidays and the customer service rep. Told me that my refund had been denied! They're now claiming that I had a $40 off applied to my order, which is why they didn't honor the $20 refund. I have no knowledge of this $40 off being applied and was not discussed by the original CSR - if anything they applied $40, not took off $40. Also, I was buying my husband 6xl polos and somehow the size in my cart got magically changed to XL. Now instead of doing an even exchange they want me to send back the original while charging me for the new one. I've pretty much had it with this company and their bait and switch tactics. Also - don't sign up for their membership club - they say the first month is free - it's not - and to cancel your membership you can't just do it on their website - you have to call them up and it's a different phone number from the regular customer service who won't/can't cancel your membership!
My jacket just arrived 13 days from shipping. It is very cheap looking. I will never buy any clothes from them again. It cost nearly $70,60% off regular price. I wouldn't purchase it at a price of $20. It has no style and cheap material.
Received a different hoodie than I had ordered and it appeared to have been worn. No invoice enclosed. They would require me to pay for the shipping return for their mistake. Toll free customer service number always busy. I discovered all the negative reviews posted everywhere, including Facebook, after the purschase. Awful experience. Feel bad for people on low incomes and the dishonesty that they have to experience.
I cancel my account and 3 month later they sent me a bill for $140 dollars because I had a balance of $2.00 according to them even though I was told I paid full balance and closed my account. Clothing is trash and worst part is the dishonesty, will never do business with anyone associated with them.
Seriously, they should not advertise their products, nor be named, "King Size". The light compression socks we purchased were the largest they had available. My boyfriend is an ex-football player who is truly king size. He is tall, with large calves and feet. The compression socks he received were utterly ridiculous! They would probably fit a tall, slim-legged mannequin but not a real king size man. I realize light compression socks need to be a bit tight, but he couldn't even get them halfway over his calves. Just another case of paying a premium price, but receiving sub-par quality.