Nov 18, 2025
We are fairly new to Keycafe & had an issue with one bin. The Customer Service team was extremely responsive to our requests and foliowed up diligently.
Keycafe
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Keycafe Reviews Summary
Positive Highlights
- Customer service is highly responsive and resolves issues quickly.
- The key exchange process is simple and efficient, requiring only a code.
- The service is convenient for managing key access for multiple people.
This summary is generated by AI, based on customer reviews from the past year
Most commonly discussed topics
The most helpful reviews behind these summaries
Oct 11, 2025
I love this service - it's efficient and simple. I am going away soon, and multiple people will take care of my cat. To simplify key management for them, I am using a nearby Keycafe. It's great, simple, and requires only the code
Aug 29, 2025
I accidentally had a guest do a pickup but the keys back in the box and we were having issues trying to get the keys. I called customer service and immediately got someone to pickup and I sent them a photo of the key in the box, they reset the box and we were able to get the key within a couple minutes. Very smooth process. The customer service rep was kind and very helpful. Highly recommend.
Mar 17, 2026
Bonjour, Jetait très satisfaite du service client, j'avais une urgence et est résolu trop vite Merci bcp Keycafe.
Honduras 1 review 0 helpful votes
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Fast resolution
November 21, 2022
Fob not working due to expired fob, a new one had to be configured
Date of experience: November 21, 2022
Support and Information
November 21, 2022
Melissa and Hatim were really helpful, providing the information needed in a timely manner. I am disappointed though with the Chat support service. The response was slow, every time I leave the page the chat screen and the support agent disappears and I had to start over multiple times, which was very frustrating.
Date of experience: November 21, 2022
Amazing service!
November 21, 2022
I am so grateful for the patience and kindness of the Keycafe staff! They absolutely came through for me. I am thrilled with the service I received. I live 2 hours from my Airbnb and am so glad to know they are there for me when an unforeseen emergency happens!
Date of experience: November 21, 2022
Australia 1 review 0 helpful votes
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Fantastic service
November 20, 2022
I had an issue with an improperly returned key and *******@Keycafe was incredibly helpful and attentive - he showed so much care and ended up helping solve the issue. It is a great service and I really appreciated the customer support. Thanks so much
Date of experience: November 20, 2022
Excellent customer service
November 19, 2022
Excellent customer service. I was highly satisfied with the customer service agent
Date of experience: November 19, 2022
Florida 1 review 0 helpful votes
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Hatim Saved The Day
November 18, 2022
I an new at using key cafe and locked my apt keys in the boxes. Hatim found a way to help me retrieve them so quickly and easily.
Thank you so so much!
Date of experience: November 18, 2022
Excellent customer service!
November 13, 2022
It is always a pleasure to contact Keycafé's customer service team. They are incredibly helpful and don't stop until they have solved the problem. Their efficiency and helpfulness is one of the main reasons we use Keycafé. Thank you team!
Date of experience: November 13, 2022
Excellent and patient service from Natalie
November 9, 2022
Natalie was extremely patient and professional at sorting out what turned out to be a complicated problem. Five stars
Date of experience: November 9, 2022
Philippines 1 review 0 helpful votes
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Great Customer Support! 101/100
November 8, 2022
I got on the phone very upset about the issue with our key due to some confusion with the drop off and codes.
Shereka handled my query very calmly and she really know what she's doing.
Very efficient and took time to understand the concern to give a solution to the issue.
Appreciate the work you do and for giving a great customer support.
Date of experience: November 8, 2022
California 1 review 0 helpful votes
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Information on invoicing
November 8, 2022
The support received was very helpful. I had multiple question on the invoicing process and the subscription.
Date of experience: November 8, 2022
New York 1 review 0 helpful votes
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Billing
November 5, 2022
Natalie helped me with a billing question. She was efficient, effective and friendly.
Date of experience: November 5, 2022
France 1 review 0 helpful votes
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Simple & efficient
November 5, 2022
Good experience leaving my keys in a KeyCafe smartbox, their customer support is very quick to answer any questions
Date of experience: November 5, 2022
Canada 1 review 0 helpful votes
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Great service and support with Keycafe
November 1, 2022
Nowadays, it's getting harder and harder to receive great service and technical support from businesses you have dealings with. But not with KeyCafe!
Even if their headquarters are far away from us, they are always available to help us with any inquiry we might have. There is always someone at the other end of the line to answer the phone in real-time and to assist us without any wait. That is one of the many things we greatly appreciate about KeyCafe and their employees. As a used car dealership, we have over 150 stocks in our inventory. Keys need to be organized and quickly accessible. When a major shutdown with our power and internet occured, Keycafe was there to help us troubleshoot our boxes and evaluate the problem. After diagnosis, they sent us a brand new motherboard that arrived quickly after only 2 business days. We are truly happy of the service we have received once again! Thanks to the team and Special Thanks to Hatim who was patient and professional over the phone in the whole troubleshooting process. Good job Guys!
Date of experience: November 1, 2022
Shereka
October 25, 2022
We had a big issue with some account and Shereka helped very, very good. Showed a lot of patience and finally everything workes as it should work. Thanks Shereka.
Date of experience: October 25, 2022
Great customer service!
October 17, 2022
I was trying to set up my account and spoke with Chienpei! She was helpful, kind, and patient. Great service thank you!
Date of experience: October 17, 2022
So easy to set up my airbnb
October 15, 2022
It was so easy to understand how to set up my account and to level a key in the box. I liked my account to my Airbnb account and so the system recognized the guest sent messages to them and they found collecting the keys easy. The location works very well for my place.
Date of experience: October 15, 2022
New York 1 review 0 helpful votes
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Very good service
October 10, 2022
All needs resolved immediately. Thank you.
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Date of experience: October 10, 2022
Illinois 1 review 0 helpful votes
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Excellent service
October 6, 2022
My issue was handled quickly and effectively via chat and email.
Date of experience: October 6, 2022
Great customer service
October 2, 2022
The representative was very helpful, friendly, and quick to help. Great first experience. Thanks!
Date of experience: October 2, 2022
Awesome customer service
September 27, 2022
Chienpei was so helpful when I had an important issue. She took the responsibility and made sure that I am getting help right away. I really appreciate the follow ups. Also there was very little wait time. Thank you
Date of experience: September 27, 2022
