Nov 18, 2025
We are fairly new to Keycafe & had an issue with one bin. The Customer Service team was extremely responsive to our requests and foliowed up diligently.
Keycafe
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Keycafe Reviews Summary
Positive Highlights
- Customer service is highly responsive and resolves issues quickly.
- The key exchange process is simple and efficient, requiring only a code.
- The service is convenient for managing key access for multiple people.
This summary is generated by AI, based on customer reviews from the past year
Most commonly discussed topics
The most helpful reviews behind these summaries
Oct 11, 2025
I love this service - it's efficient and simple. I am going away soon, and multiple people will take care of my cat. To simplify key management for them, I am using a nearby Keycafe. It's great, simple, and requires only the code
Aug 29, 2025
I accidentally had a guest do a pickup but the keys back in the box and we were having issues trying to get the keys. I called customer service and immediately got someone to pickup and I sent them a photo of the key in the box, they reset the box and we were able to get the key within a couple minutes. Very smooth process. The customer service rep was kind and very helpful. Highly recommend.
Mar 17, 2026
Bonjour, Jetait très satisfaite du service client, j'avais une urgence et est résolu trop vite Merci bcp Keycafe.
Excellent service
January 25, 2023
The program is quite pricey but the system is easy to use and the support was excellent.
Date of experience: January 25, 2023
Upgrade and change of location
January 25, 2023
I called to find out how to upgrade and change the location of box. The operator was very helpful and resolved my issues. Also followup with a call. Great job
Date of experience: January 25, 2023
Utilisation pour les clefs de bureaux
January 24, 2023
Très bonne expérience avec Keycafé, système pratique et fonctionnel, site internet et organisation facile à prendre en mains, de plus le service client est très réactif et attentionné
Date of experience: January 24, 2023
Australia 1 review 0 helpful votes
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Modern Conviences
January 23, 2023
Quick and reliable service. Always following up with customers to ensure their satisfaction and understanding of new products. Country clients aren't forgotten which can be a rarity.
Date of experience: January 23, 2023
Got the help I needed
January 20, 2023
Support was kind and helpful when applying a 30% discount for KeyCafe units located in residential buildings.
Date of experience: January 20, 2023
Great
January 17, 2023
Sabbi was patient and helpful with me in all of rhe steps and procedure on how the process works
Date of experience: January 17, 2023
Georgia 1 review 0 helpful votes
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Help
January 17, 2023
I needed assistance with one of the lock boxes and the agent was very helpful and resolved the issued!
Date of experience: January 17, 2023
Switzerland 1 review 0 helpful votes
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Speedy and efficient assistance!
January 12, 2023
I used the chat Helpdesk as the phone line had a long waiting time and it was super efficient. I got assistance within minutes, which was the most important as I had an issue in front of the lockbox. The staff was courteous, quick and effective in resolving my issue.
Thank you!
Date of experience: January 12, 2023
Too much room for error
February 10, 2023
I'm not crazy about the system, and would prefer not to use it. I had a situation when the box wouldn't open for the next appointment because the last agent didn't open and close the door properly indication that no key was inside when in fact the key was inside.
Date of experience: January 11, 2023
California 1 review 0 helpful votes
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Great Customer Service
January 4, 2023
Getting help from Keycafe reps (Chienpei helped me) is very easy and helpful. They are quick to respond and are very kind and patient. Very good!
Date of experience: January 4, 2023
Excellent customer service!
December 30, 2022
Help was there when needed urgently. Clear instructions and very respectful.
Date of experience: December 30, 2022
Customer Service
December 27, 2022
They were quick to respond in the chat and were able to point me in the direction of what I was looking for.
Date of experience: December 27, 2022
Key cafe
December 21, 2022
Easy, quick, and flawless in helping me get my email address authenticated
Date of experience: December 21, 2022
Washington 1 review 0 helpful votes
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Wonderful customer service!
December 5, 2022
My customer service representative was so helpful! He not only the person picking up keys all squared away, but also acted as a bilingual translator for us. Above and beyond!
Date of experience: December 5, 2022
Review for Natalie
January 4, 2023
Natalie was very professional she spared nothing and exhausted several options until the mater was resolved. We appreciate her stay fast resolve in this matter and one she had ironically similarly handled for us prior to this action. Five Stars. Give her a raise.
Date of experience: December 5, 2022
Super
December 5, 2022
Natalie à été très agréable et à su gérer ma demande
Date of experience: December 5, 2022
Great help!
December 5, 2022
Natalie has been a great help for us as we were facing an issue with our Keycafe device. Fast answers and she took care of the issue as a master technical support agent! Thanks
Date of experience: December 5, 2022
North Carolina 1 review 0 helpful votes
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RUN FOR YOUR LIFE CUSTOMER SERVICE A DISASTER!
January 4, 2023
I have been trying for well over a month to get help and today still nothing! Customer service is a disaster! I regret this purchase!
Date of experience: December 5, 2022
Good customer service
December 1, 2022
Dealt with Chienpei for an issue. She kept at it and delivered a nice compromise/result I wasn't expecting.
Date of experience: December 1, 2022
California 1 review 0 helpful votes
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Quick and efficient service
November 29, 2022
My key Cafe door was jammed stuck, I was able to call customer service and the representative was wonderful. She helped troubleshoot the situation and we were able to manually unlock the locker door. Great help!
Date of experience: November 29, 2022
