JostensReviews 227

I ordered my 3rd son's class ring in Febuary online. I paid in full. When the rep finally made it to our school and saw the kids he order the ring again. My son told him that I had taken care of it online. When a month later I got a charge for the 2nd ring for $40.00 more than I paid online I called right away it was a Tues afternoon. This customer service person (Shawna) worked well with me. She contacted the correct people to get the money refunded expiedently so I didn't have to wait the 5-7 days for it. So Thursday the money was back in my acct. But Friday morning I got a call from my husband as they had charged my acct a third time. Yes that is three times now for one ring. I called from work and was told by Jessica she would push it to the correct people and get it taken care of and call me with an update. Well on Monday my husband called and spoke to someone with no call back or update. Monday afternoon I email with attention to both the customer service reps I spoke to stating how a family of 6 can't afford to have this kind of money tied up with them for an error on their part. My husband is planning on filing fraud paperwork against them. Mind you when it is a card online your bank can not do a stop payment anymore with out knowing from the buisness that it is their error. So now on Tuesday morning we are now being told that they are expiditing a refund again. Our money has been tied up for basically a week due to them making an error. Do I believe that the situation will be taken care of this time. NO! I now go and look online to find out that this happens often and they are known for finding a way out of refunding people. This is horrible for a buisness who schools across the United States work with and the parents really don't have a choice. I have to order my second son's cap and gown thru them and I don't want to give them anymore money. Watch your accounts when you purchase from them.