Joe's New Balance Outlet

I ordered shoes online and waited 10 days for them to arrive, they came with the inserts 2 sizes to small, customer service was not helpful, they just said to return the shoes, a real headache!

I ordered two pairs of new balance from here and both of them are too small. Which I don't understand because this is the size I wear in new balance but their shoes aren't properly sized. To top that off to return them by ups was 27 dollars a piece so I'm out of 54 dollars for shoes I couldn't wear. They should put on their website our shoes run small

Atrocious customer experience. I ordered last week. They sent me a shipping confirmation email with a link that doesn't work. I created an account to find my order, but the account page doesn't work. I sent them a text message that they have not responded to. There is no support email address anywhere. I called them, and the rep told me I'd have to pay for return shipping myself even though my shoes are defective, the lace holder literally broke off the second I tried to tie the shoe for the first time. She gave me an email address to send pictures to, which is apparently not an email address they actually monitor or respond to. They don't respond to messages on social media. There is literally no way to actually contact this business. I am going to have to file a BBB complaint just to get them to respond to me. Do not under any circumstances shop from this horrible, horrible website.

I placed an order here, and turns out when ordering, it has the order automatically on "wide" instead of standard. So 20 minutes after placing my order, I noticed this and called to ask them to update my order to the proper footing, and they informed me that I only have 10 minutes after placing the order to call to make changes. I'm not sure what the difference 10 minutes versus 20 minutes make, but it seems more like they were just trying to avoid doing extra work. They told me that I will have to return the item, wait 10-14 days after they receive it to receive my refund, then place the order again. Which is absurd. So I told them that I'll be returning the item, but I won't be placing a new order with them. I would avoid changing shopping here.

Shoes are at least a half size small. Then they get you by not paying for the cost of the return shipping.

Not worth the stress. Shop somewhere else. Avoid this store at all cost

I only wear new balance shoes! A big fan! I have purchased many from Joes new balance outlet! Today, I got a daily deal for a mens Drft for 44.99. When you put in the cart, it went to 54.99. I called customer service, and a lengthy wait I was told there was a "delay in the Que" and they couldn't honor it…I offered to send the email to them, but they refused. Pretty Tacky!

I created an online account and ordered a pair of men's running shoes. They weren't a good fit. I went back to my online account and there was nothing in the order history. I had to call the company, wait on hold for an extended period of time and have them research and provide me with my order number (remarkably, the actual order number wasn't in the emailed receipt). Because of the hassle, I asked that they cover the return shipping cost. The representative asked and her supervisor said that they would be happy to do so as a one-time courtesy, and a label was provided via UPS. She also told me that she was going to make sure that the glitch with my online account was corrected and that my order history would show my recent order, etc.
I ordered another pair a few weeks later. Again, not a great fit. I went to my online account to get a return started and, incredibly, the EXACT scenario unfolded. Both purchases were not anywhere to be found in my order history, which was empty. I again, had to take time out of my day, call the company, wait on hold, explain yet again what happened and get the order number (which was again not on my emailed receipt on the date of purchase). I asked that because the exact same hassle occurred, that they pick up the shipping. The representative, Stephanie, asked her supervisor and he said NO. His reason was that it was already done on a one-time basis. I tried to explain to her that what happened before had nothing to do with this new situation, as they never fulfilled their end of the deal last time as the same issues with the online account recurred. We got into a whole back-and-forth and it was stunning how they just didn't "get it." I told her that she would be saying the exact same thing to me if the roles were reversed, which she couldn't deny. Finally, on the recorded line, I asked her a yes or no question: It is okay with your company, over a $9 or $10 shipping fee, to lose ANY AND ALL future possible orders from a customer and his family, given that the issue that occurred would have been completely avoided had your own representative followed through with your IT dept and corrected the issue weeks ago? Predictably, because she valued her job, she wouldn't give me a straight answer and I told her that I expected she wouldn't, but between us, I know the answer can only be "yes." She concluded by saying that if it was up to her, she would have done what I asked and helped in any way possible.
It is amazing how incompetent people in supervisory roles at companies are... the incompetence is insane. I shall only order from companies which offer free returns now... it is not worth the hassle.

I bought 8 pair of shoes from this website in the last couple of months. One pair was too loud in color and another I realized after ordering was the same style as a pair that doesn't have the kind of support I want. I also bought a jacket that turned out to be too small. I returned the two pairs of shoes along with the jacket in the same box with different return slips. I received a return for one pair of shoes and the jacket but have yet to receive a return for the other pair. Twice I've called, and the first young man was helpful. And told me they had written in the notes that they found an "unexpected item" in the box and it would delay my return. The problem is that all 3 items were separately ordered and each had a separate return sheet. I telephoned again today since another week has passed since I received the first return and the woman was rude and unhelpful. Rather than passing on my concern, she told me to wait 3 more days and then telephone again. Welp, I work. Every day. No one should have to spend so much time chasing down a return when you've spent a good deal of money with their company AND the returns are very expensive which means you don't get much of discount of the shoes don't work. She said each item should have been returned separately which of course is untrue because they returned my money for the more expensive shoe and the jacket. Customer service matters. And, the cost of returns matters as well.

Puma located at ******* Clarksburg road. Clarksburg Premium Outlets. Nasty place to work. Brian Ward supervisor is a pervert/child molester. He showed naked pictures to us of his pennis. Pictures in his underwear no pants or shirt on. Always making nasty sexuall jokes with his gay $#*!. He sweeter than a tank of sugar. Bisexual all day. He stinks so bad smells like dirty $#*!. He hates anything that smells good. He got a ugly daughter that's a thief and liar she steals Anywhere you take her even church. He is so proud his six year old daughter is a thief. The apple don't fall far from the tree. His daughter ugly and always look dirty. Look like she the devil child. He even showed the pictures to minors at work. Very racist company they allow the white men to sexually harass all the black and Spanish people. Marc the store manager only like to hire young girls to look at they Butt. He is very much a creep. Everyone that work at puma always quit or Marc tell lies to get them fired. Marc he always lie for Brian. Because he is a nasty pervert like him. And a religious hypocrite. He don't appreciate blacks and Spanish customers. Don't shop at puma. They always following the black customer talking about they stealing. Or he gotta zoom
In the camera on the black customers. Taylor always claiming he saw a black person stealing. Like sit your slow $#*! down boy. He stay screaming Italians are so smart and great. But he is a STUPID DUNCE. A roach is smarter than him. With his nasty saggy butt. Still living with grandparents at 20 years old. No CAR or DL at 20. All Italians are know for is CRIME. His old $#*! girlfriend be buying them liquor to drink and they are not 21. Marc the store manager encourages white employees to accuse blacks of stealing. Taylor is one stupid slow worker. He can't understand simple tasks. He suck $#*! all day to keep his job. Always late and drunk for work. Wanna be a model with his UGLY dirty self. He do everything backwards. Like OMG how stupid can one be. But leave it up to him
He stay screaming all day Italians are so smart. Looks like the smart DNA skipped over him. His Uncle I can bet is his Dad. Got a old ugly nasty looking girlfriend that work at coach and always wanna tell us about his sex life she 50 he 20 with a brain of a two year old. Andrew he a crack head he shower once a week come to work drunk washing his hair in the bathroom. Putting on deodorant at work with his stink self. He smoke crack why he can't gain weight. Got a dry looking girlfriend she 25 look 55. Look like she an't got no green card. His mother bipolar he always need to leave early to restrain her crazy $#*!. He is a compulsive pathological liar. Just tell lies for no reason he is SICK in the head. No wonder why his sister can't stand him. Neffie he put Spanish people in categories of how important they are depending on what Spanish country they from. He had the nerve to say Mexican's are the bottom of Spanish people. He always late for work and stinks smell like he don't shower. He smell like dog $#*!. His breath smell like two little man taking a $#*! in his mouth. He think because he speak English he better than Spanish people who don't speak English. Marc said he is slow and need constant supervision he regret hiring him. So Neffie kiss $#*! all day to keep a simple job. They stupid as ever lack simple working common sense. He is so stupid. Very racist company. Marc wife gaves him no $#*! so he stay Mad. Marc is so biopolar. He is very bipolar. One day he happy the next day he sad. He is so boring always claiming stupid $#*! religion when he a pervert. No one ever stay at this job. All the white male employees gay sleeping with each other. You can always find them holding hand hugging each other. They like dogs in heat for each other. Like a bunch of high school girls in heat they constantly in each other's face. Stay away from PUMA Clarksburg MD Outlet. Watch your kids around BRIAN WARD he loves to show minors NUDE pictures he is a child molester. The one that molest kids then gave them candy.

Joe continues to provide lower prices on virtually all of New Balance's offerings with low or no shipping charges. I've compared with local bargain outlets and they sometimes beat Joe on a running shoe that has been discontinued and is only available in extreme sizes and/or widths. But, that's rare. If you are a New Balance freak like I am, check this site out. They are quality service oriented and deliver within a few days of order. Highly recommended.