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JadeGowns.co.uk

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JadeGowns.co.uk
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JadeGowns.co.uk Reviews Summary

JadeGowns.co.uk has 60 customer reviews and ranks 177th in the Prom Dresses category. Common review topics include dress, customer service, prom dress.

Reviews that mention popular topics
Japan
1 review
0 helpful votes
Follow Mildred J.
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Dress is gorgeous!
January 12, 2016

The dress is amazing! Arrived on time and fit well. Just a small adjustment in length and breasts! It has good fabric and was so cheap for this kind of party dress!

Date of experience: January 12, 2016
Australia
1 review
0 helpful votes
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Will not give you a refund!
December 29, 2015

The Jadegowns website states that they have a "customer friendly returns policy". My daughter was sent a dress that was too small after sending them the measurements - they got it wrong and made the dress too small. When we enquired about getting a refund they said they would give us $25 when the dress cost over $200.
This is disgusting and definitely not "customer friendly"
I will NEVER buy from them again

Date of experience: December 28, 2015
Australia
1 review
1 helpful vote
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Worst experience ever
December 10, 2015

Don't buy from this shop.
Dress wasn't anything like shown or described on website.
Poor and cheap quality.
Paid for express freight and product arrived 6 days after it was due.
Company refused to give me a refund.
Disgusting.

Date of experience: December 9, 2015
Japan
1 review
0 helpful votes
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Beautiful dress
November 18, 2015

I received my formal dress from Jadegowns, it was amazing, also it fits me like a glove. Thank you.

Date of experience: November 17, 2015
GB
1 review
2 helpful votes
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AVIOD, AVOID, AVOID
November 17, 2015

Dress was actually ok but sizing was wrong and had to be taken in but they charged me twice for same dress and although I had proof they refuse to give me refund and now are ignoring my messages. BAD, BAD BUSINESS!

Date of experience: November 17, 2015
GB
1 review
1 helpful vote
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Digusting
November 15, 2015

Absolute con artists, DO NOT order from this joke of a so called company. They are stealing pictures of beautiful designer dresses from genuine websites & selling cheap not to mention shoddy copies. I have just purchased a designer dress and it is stunning, they have the pictures of this dress on their website? Hello it is a designer Morri Lee dress costs £900 & I'm pretty sure they don't deal with con artists from Hong Kong selling it for £200. Please don't do the same thing I did and order a dress thinking it was going to be the same as the picture. They are copying beautiful dresses and badly..

Date of experience: November 15, 2015
Australia
1 review
1 helpful vote
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Nightmare
November 7, 2015

NEVER, buy from this company, JADEGOWNS. They are a nightmare and do not make your order right, then have the nerve to stuff you around with emails after emails. Asking for more money to remake the gown when it is there mistake in the first place. KARMA will catch up with you and even though l won't be there to see it. KARMA will get you!

Date of experience: November 7, 2015
Japan
1 review
0 helpful votes
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Lovely
October 15, 2015

They actually take the time to make your dress, that was great. The shipping price & dress price is so reasonable, the dress is so worth the low price! I was complimented so much when I wore it to my friends wedding, I will definitely purchase from Jadegowns again.

Date of experience: October 14, 2015
GB
1 review
0 helpful votes
Follow stuart l.
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Late arrival
October 8, 2015

I bought a prom gown for my daughter from jade gowns and even though i paid for fast delivery, the dress didn't arrive in time for her prom. When i tried to contact customer services to return it for a full refund they would not accept it and pleaded with me to just keep the dress and help them. I am now £120 pounds out of pocket and stuck with a dress that never got worn. I would think twice before buying from this company. Very disapointed.

Date of experience: October 8, 2015
GB
1 review
2 helpful votes
Follow Haile M.
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Do not buy from this company
October 5, 2015

If you type Jade Gowns into google it gets hundreds of hits. There could be a real Jade Gowns out there but I doubt it. Jade Gowns. The clue is in the name, is a Chinese rip off company putting up beautiful pictures of dresses on line. Unfortunately in this instance You do not get what you saw on the web. Basically they are committing fraud. My baby just lost £80 quid. When I found out that the company was from China I just laughed. I you loads of beautiful dresses and loads of gullible women. A sheer recipe for some unscrupulous $#*! to make lots of money.
I also think that the people posting on here saying how great the dresses are probably from the company. Wake up ladies

Date of experience: October 4, 2015
Japan
1 review
2 helpful votes
Follow Kelly H.
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My experience of Jadegowns
September 21, 2015

I read all bad reviews of Jadegowns, but fortunately when I received my dress, everything is ok. And I am very satisfied with it, the material, the color, the fits and the customer service they offered me.
Please don't pay much attention to the bad reviews, everyone has their own experience, You will be fine if you offered them your exact measurements, the color and your other requirements. I certainly was. Thanks you Jadegowns!

Date of experience: September 20, 2015
GB
1 review
2 helpful votes
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Do not buy from this site! You are warned!
September 20, 2015

I bought a gown from this site for a wedding. The dress arrived after 3 weeks and it's not even close to what was described online. The measurements are wrong and the quality of the fabric is bad. For what I paid for, it was very cheaply done. I still have the product and they wouldn't let me return it!

Date of experience: September 20, 2015
Japan
1 review
1 helpful vote
Follow Jenny H.
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Stunning! Excellent customer service
September 17, 2015

Dear All, I would like to share my experience of shopping from Jadegowns: I ordered my prom dress about 3 weeks ago.On the website, it is red, but I like it is in champagne, because it is for my prom, I asked the customer service by email If it possible to make it in Champagne, they replied fastly with "Yes".
The about the size, I chose custom made and offered us my all measurements. When I opened the it(the package was not very attractive), when I see the dress, I thought what this is(because they made the dress inside out during shipping). After I turned over the dress, I was very suprised about the quality and the detail of the embroidery, very beautiful and well done. Thank you a Lot Jadegowns.

Date of experience: September 17, 2015
Japan
2 reviews
5 helpful votes
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Amazing
September 15, 2015

I ordered my wedding dress from Jadegowns, it is wedding2716 in color no. 16(I got a swatch before). After I ordered it, I went out to get my accessories with my friends, and finger acrossed for my dress everyday, then when I received the dress, It shocked me, because it is very beautiful, also it fits me perfectly.
And I contacted with the customer service department about my order status, The girl called Miley replied me every time, and help me track my parcel. Ans just now I sent them the picture of my wedding, I got many compliments. I just wanna say "Thanks you very much, Jadegowns!"

Date of experience: September 14, 2015
GB
1 review
1 helpful vote
Follow R F.
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Good service, nice dress
June 26, 2015

I ordered a prom dress for my daughter then started to panic at all the bad reviews. The dress arrived on time and fits beautifully! A few threads to tidy up but for the price I am not complaining. The dress looks gorgeous!

Date of experience: June 26, 2015
Australia
1 review
4 helpful votes
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DON'T DEAL WITH JADEGOWNS
June 10, 2015

I ordered 2 evening gowns worth more than AUS$400. They did not deliver the kind of gowns that are shown in their photos. I emailed them numerous times, but all they said was 'we cannot accept returns, because we cannot re-sell them'. What a joke. Never ever buy any gown online, especially if they do not have any return address, no contact number, and if it appears like they are for China/HK. They are using co.uk, but they are obviously from HK or China, having poor English, though their email replies. Also be warned about other sites like Angela Mall. They look like they have the same owners or manufacturers.

Date of experience: June 10, 2015
GB
2 reviews
7 helpful votes
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Jadegowns rip off merchants
May 15, 2015

Very bad company £115 paid for prom dress
Guess what... No dress delivered
Customer services say leave email email left. Responce sent 3 weeks later saying have a nice day? No response to the contents of my email. Eventually they send an email with a telephone number to call. I call message says this number does not exist. I try live chat they will not discuss tell me to email.
Total waste of time may as well have put our hard earned money down the drain

Date of experience: May 15, 2015
NL
1 review
6 helpful votes
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Not even close to the image provided!
April 23, 2015

I ordered the "Sweep Train Red Charming Prom Dress" in the colour Watermelon, and what i received was beyond ridiculous... The sleeves are way too short, the beaded cufflinks are absurd, they are not even beads but sequences simply sown onto the dress... it is horrendous. The train is certainly way too long, the dress is about 4 layers too thick, the neckline cut is not even close to the image, and the way it hands off of my shoulders is just displeasing. THE DRESS IS A COMPLETE NIGHTMARE! Do not order from this website. What they are doing is certainly illegal, since they assure "the best quality and precision". I emailed them with complaints and asked for a refund, which I am not going to receive I am sure of it. It is a complete scam and a major rip off, I invested over 100 euros on this dress, and what is not mentioned is 3 weeks after having made the order there will be a text message sent to you which asks for a payment for travel costs, so there goes another 40 euros. This was supposed to be my beautiful, glamorous and stunning prom dress, and what I received will just make me look like a joke... thank you Jade Gowns for being such a disgrace.

Date of experience: April 23, 2015
GB
2 reviews
5 helpful votes
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STAY AWAY FROM THIS BUSINESS
January 10, 2015

STAY AWAY FROM THIS BUSINESS
Previously called Taylor Gowns. 1/10/15
Stay away from this shoddy excuse for a business. This business gave me a horrible experience. When my dress arrived it looked nothing like the picture, it was a horrible pink instead of navy. It was tacky, cheaply made, uncomfortable, absolutely nothing like the picture. "Linda Taylor" refused to refund me and kept offering me amounts such as 20 pounds for tailoring, I refused and then got sick of listening to their rubbish and accepted £50. Worst customer service experience of my life.

Date of experience: January 10, 2015