IWantThatGift

I bought a TV off this website in August I trusted the website as no bad reviews, until now. I paid via Pay Pal as thought this was the safest way. I contacted Iwantthatgift about a week later for a delivery date as they hadnt given one at time of purchase or emailed me with one. I should have know from this point that they were dodgy as I had to make contact with them first. On the 29th August I hadnt received my TV or delivery date so as I was moving into my new house I went to Currys for a TV-should have went there in the first place! I cancelled my order with *******@iwantthatgift.co.uk I asked for a full refund via pay pal. By the 15th September as I had received no refund or a reply (I had sent 3 emails about my refund, aparently they went straight into their spam box) I emailed them again I emailed director, complaints and *******@iwantthatgift.co.uk. Finally I got a reply saying I would get a refund. 3 weeks letter I was still waiting on my refund and finally emailed them. I was told 4 times I would get a refund finally I became cheeky towards them especially on the fifth time being told a refund would be issued. Do they think we are zipped up the back and can fob us off with saying they have issued a cheque and the fact they won't send it recorded or guaranteed next day delivery means they were never sending it in the first place. I have trid to claim my money off Pay Pal but as they can't claim money from the seller I am not getting my refund. Yes Pay Pal are at fault aswell as they are the 3rd Party it is them that took my molney for this seller. Can anyone please give me any information they have on the company as I have reported this to my local police. The website address is in Runcorn however Topstock is in London so any more info you have please update me. As for this website I would never trust this and I will never buy off a website that is not a high street store.

10 days ago I ordered a new TV from iwanthatgift for my 84 year of mother-in-law.
Method of payment was by credit card. After 5 days nothing was heard. They don't answer the telephone. I emailed and was given a delivery date for the following Tuesday - nothing arrived. Now have been given another for tomorrow, but don't expect anything to happen. Their website, which is now closed for maintenance, suggested next day delivery. I have cancelled the order, asked for a refund and contacted Cheshire Trading Standards who have opened a case file. The company appears to be based in Runcorn, Cheshire but I have my doubts.
My advise is not to get involved with this lot for the sake of saving a few pounds - it's just not worth it.

I have now finished all the enquiries that I can in relation to this incident.

I have traced some addresses in Milton Keynes that I believed were linked to this company and have liaised with the Trading Standards Office there.

They have received a number of complaints about the trading of this company and they themselves have liaised with other Trading Standards Departments and have a list of 49 complainants.

Unfortunately I am unable to prove that a Fraud has taken place as to do this we need to prove intent and we have been unable to do this.

The only thing that can be proven is that they have breached the Distance Selling Regulations and this is a piece of Civil legislation and not criminal.

One of the requirements is that if goods cannot be supplied within 30 days then the consumer should receive a full refund within the following 30 days.

The controlling company for I want That Gift is called Topstock Hinckley and they are in the process of being struck off by the Company Registrars Office which means they have ceased trading.

The company is now being investigated by Trading Standards at Milton Keynes and their ref is ''Anthony Church'' who is the person behind the company.

As regards you getting your money back trading Standards have suggested the following

'' I would suggest that your consumer goes on-line and searches for other consumer complaints about the company where those consumers have experienced the same problem. He should print out any information that he finds then send copies to his bank asking them if they can refund the money as he believes that they have taken the money fraudulently. The Distance Selling Regulations do make a requirement on banks that they refund all payments which are taken fraudulently so it is worth a try.''

I did ask if there was a liquidator that you could contact in relation getting your money back but they also stated the following

'' probably not (certainly this has not be notified as yet). To be honest if there were it is highly unlikely that they would have any assets to liquidate. Because they have set the company up as a Ltd company, the directors have no personal responsibility for outstanding debts. They have no registered business premises as the London address is an accountants office and the MK(Milton Keynes) address is a rented Big Yellow Storage unit which is not currently in use according to the manager of the site.''

On the 20th July 09 I ordered a Sony BRAVIA LCD television, model No. KDL40W4000 from www.iwantthatgift.co.uk. They were advertising that particular model at £639-99 + £9-99 postage & packing.
I paid the full price of £649-98 via PayPal, who passed the money on to 'I Want that Gift', (Topkstock Hinckley Ltd.
After receiving no communication from this company, and no television being delivered, I started phoning and
E-mailing them. I made many futile attempts to speak to someone in charge, but was always told that someone would phone me back. No one ever did. On the 26th August, I did receive a Sony BRAVIA television, but the model was the KDL-40S5600, not the KDL40W4000 which I wanted, had ordered and paid for. (The reason I specifically wanted the KDL-40W4000 was because it had been awarded the 'Best 40" LCD television, 2008/9 by 'Which Plasma & LCD TV' magazine (issue 58). For this very reason I wasn't interested in any other model). I contacted them, explained their error. I was told to send it back and they would dispatch the correct one to me. On the 28th August, at my own expense, I returned the package (unopened), and they received it on the 1st September.
Since that date I have tried to get my money back via my credit card company, but they refuse to pay because the transaction was between four parties- me, the credit card company, PayPal, and Topstock Hinckley Ltd. This is their 'get out'. I tried to get my money back via the PayPal Resolution Centre, but although they- 'decided in my favour', they explained how they were unable to recover any funds from the seller's account. I have made many attempts to get my money back directly from Topstock Hinckley Ltd, but to no avail. They have ignored my e-mails, phone calls and even my letters sent by recorded delivery. They have the cheek to be still advertising the KDL40W4000 which I ordered and paid for ten weeks ago. This model has not been off their web site since the day I ordered mine.
BUY FROM THESE PEOPLE AT YOUR PERIL - YOU HAVE BEEN WARNED.

I just found out that my mum got ripped off by these people a couple of months ago. Having now found this website and all the reviews about www.iwantthatgift.co.uk (I think it's important to always give the full title of the site in order that Google search always picks up these reviews). The few reviews on here actually defending the site and trying to pass some blame on to PayPal are a joke so blatantly written by the people who run the website themselves if they weren't such foul parasites I would almost feel embarrassed for them.

Have PayPal ever threatened to burn down someone's house? As for threatening to sue people for 'definition' of character, well that's just the funniest thing I've heard all year. If you bother to take a look at their website there are plenty of other idiotic statements and blatant lies. The fact that now they can only take payment by direct bank transfer speaks volumes.

If you like many other people here have been robbed by these lowlifes here's a few contacts you might like to take advantage of, I already have. Hopefully their nasty little operation will be closed down very soon.

Complain directly to the people who host their website at this address *******@34sp.com

Put in a complaint to the Department of trade and industry on their website www.ripofftipoff.net

The holding company for their shady operation is 'Topstock Hinckley Ltd'

While their website claims they are based in Runcorn, the registered address of the website is actually in Milton Keynes.

My mum is elderly and this whole experience has put her off as a purchasing anything online again. I remain angry about the whole thing, more so having read some of the stories on this page. And to those thieving idiots from www.iwantthatgift.co.uk, who apparently read this site a regularly - it's 'defamation' of character you morons. Definition of character is exactly what's going on!

They are definitely a bunch of scammers and very dodgy. I paid for a TV through my paypal account thinking if any thing goes wrong I can file a dispute/refund claim. Unfortunately I was wrong. Paypal ruled in my favourbut when they tried to retrieve the refund money back from these scammers their payment didnt materialise. I am fighting to get my money back. Their customer services says they have posted my refund but it is more that 2 weeks just like their delivery promises. I think the guys who have given positive feedback for this company are people they have paid to do so. By doing so their potential customers will think there are some unlucky customers but there people who have no problems as well. I believe anybody who pays them money is being taken for a good ride. I wish we can get rid of such scammers as they are a menace to all online shopper.

I recerntly bought a canon printer and LG TV through this site. The price was great - the lowest I could find on the web - and delivery was good considering how cheap the price was. I have read other reviews on sitejabber regarding these guys and I think they are unfair. I dealt with customer service and found them to be polite and informative.

I wrote an earlier review last week and it was posted and removed(!) which makes me think something very suspicious is going on here. Why is sitejabber only publishing negative clearly unbalanced reviews? Hmmm.

To state just the facts:
I placed an order in good faith on my credit card. Several weeks passed and
No delivery despite the fact that the dispatch date was quoted as 2 days
After I placed the order. I chased them continually, phoned but no answer,
Sometimes answered my emails, sometimes contactable via their live chat.
Everytime I managed to initiate communications the response was always "I
Will sort today". After over 4 weeks of promising me the tracking id for the
Delivery, this I found strange, I had got no where. It the took me sometime after that to get a refund to my credit card. Their communication and customer service is
Appalling.
The only time their communication was effective was when they emailed me within 5 minutes of posting a non-positive but truthful review on this website stating the facts of how they had taken payement for something, in good faith, from my credit card, held the money for 8 weeks and only refunded the money after I threaten to involve the credit card company. At this point they threatened me with legal action. I can't speak for anyone elses experiences of iwantthatgift but mine is pretty clear. Don't buy anything as they MIGHT be trying to rip you off! The only time they responded quickly to me was when I posted a negative but truthful review on this site. Many others seem to have had the same experience. Has anyone else noticed how the only positive reviews on this website sound similar. I think John from Iwantthatgift has been posting reviews for himself. I even did a check with companies house on iwantthatgift. Not only are they not registered as an online retailer, online registered as a company dealing with property, but their anual report to is over a month due. Good luck with that John, you fraudster!
You can't take legal action against someone either telling the truth or airing their opinion. Freedom of speech is a legal right in the uk. Fraud is not!.

The site now claims it is "under new management" via a venture capital coimpany called 'FLIGHT TICKETS DIRECT LIMITED'

However this company is registered as NON Trading, the site now only uses Bank Transfer, and the registered address is a beauty salon in Golders Green.

If this site had a "HSBC Merchant Payment" wjhy can't it take VISA and MASTERCARD payments directly

What a bunch of con artists, Im sure Bruce Kennedy, the claimed new director is just as bad as the previous shady traders!

These people must think that we have rocks in our head!

Dodgy, still dodgy

I can't believe any website would say thisand expect credibility...

"Due to recent management changes, we no longer allow anyone to post reviews on external
Websites and doing so will incure legal proceedings. We do not give our permission for
Our company to be reviewed on external reveiw sites whether they are based in the United
Kingdom or abroad. We do however have a review page for customers on our website which
Customers can use to reveiw our products (subjects to terms and conditions). Please note
Derogatory or offensive reviews will not be posted"

Absolute jokers.

I would agree with all the negative comments on this site- especially the guy who copied in the emails relating ot rude men and nasty threats. Don't be put off by the lame threats of legal action as you actually are only giving factual information. If you have paid with pay pal get your money back NOW before the time limit expires!
Theft is dishonestly appropriating property with the intention of permanantly depriving you of it-Theft act 1968 Section 1- this property can be money
Personally it actually verges on fraud by false representation (section 2 of the fraud act 2006), to which this company appears to conduting themselves under If they state they will not take money out of your account before shipment of products?
Message to Iwantathatgift- you need to alter your terms and conditions if you are misleading customers. If you should ever ring me again i will deem this as a course of conduct of harassment
To the consumers
I feel sorry for you guys, i too have been through this process although got money back in the end - it looks like they're not doing that for you. Keep pursuing this and maybe you could all get together to seek compensation via the small claims courts?

P. s they do not record your conversations as under legal terms and conditions they have to inform you that they will be recording you which i doubt they do- they certainly will not be keeping tapes of calls - how ridiculous!

GOOD LUCK