Iq-institute.orgReviews 195

Billing problems persisted until the bank intervened. I spent weeks trying to resolve the overcharges with their support team

Support avoided direct answers about my refund and cancellation requests. It shouldn't be this hard to get a simple answer

Another charge just showed up on my statement without a single word of notice or confirmation. No email, no invoice, nothing

The test quality was poor for a service that kept charging afterward. I was disappointed to see a recurring charge even after I stopped using the platform

Extremely frustrated. Support ignored refund requests even after multiple follow ups. I've tried to resolve this peacefully, but the silence from their team is unacceptable

The test felt shallow and lacked the depth I expected for the price. To make matters worse, unexpected extra charges appeared on my statement later without any prior warning or disclosure

The service itself was fine, but the booking and cancellation options didn't seem to work properly advance

This company uses deceptive tactics to get you through their funnel. The test questions feel like a hook, and the payment flow is intentionally vague

Customer support offered scripted responses with no real help or effort to solve my issue. I expected much more professional service, but all I got were generic templates

The service might be okay, but the subscription details were hard to find and easy to miss. This kind of hidden billing is frustrating and makes me lose trust in the brand

Smart Wellness offers a truly modern approach to health that I haven't found elsewhere. The only downside was a frustrating payment glitch

I am extremely disappointed with my experience. The support team consistently avoided direct answers regarding my requests for a refund and cancellation

The service seemed fine at first, but another charge showed up without notice or confirmation. I never authorized this additional payment and received no email explaining

The service quality was underwhelming, but the real issue is the ongoing billing. It felt like I was being charged for something that wasn't worth the initial cost

I am extremely disappointed with the lack of professionalism here. Despite multiple follow ups, support has completely ignored my refund requests

The test results were very superficial and didn't provide much value. More importantly, I was hit with unexpected extra charges after the fact that were never mentioned upfront

Total nightmare. The subscription cancellation button feels like a ghost feature because it doesn't actually stop the service

The lack of transparency ruined any trust in the service. The way they handle information is misleading and unprofessional

Customer support provided only scripted responses with no actual solutions. Every inquiry was met with a canned that ignored the details I provided

Be aware, though, that the current platform design makes viewing and confirming all your subscription and policy details difficult due to poor visibility