Interflora India

They wrote that the flowers were delivered, but my recipient did not receive it. But when asked why, they said because I did not write the correct address hence it was not delivered. But in actual fact, I had previously sent flowers to the same address and it was delivered before. Later, I had to follow up to ask if they're gonna redeliver the flowers.
When the flowers were actually delivered after a week, the main rose had partially wilted, and some around the sides drooping. Although the driver was kind enough to apologize for the 1 week late delivery, the customer service wrote in bold, we appreciate your PATIENCE and UNDERSTANDING.
I wonder if they are truly sorry. I had experienced this twice, when the delivery failed but the money was collected. Only upon follow up, they told why it was not delivered. I mean. What kind of service is this. I won't use them again

Worse quality of flowers sent and no special note sent even though it was requested.
The image shown is completely different.

Bought a trio plant gift as a surprise birthday gift and was left with surprise with the condition it was sent. Broken plant and roots ripped, poor packaging.

Very disappointed. I paid for and was promised an arrangement called Floral Fiona with 21 stems and looks very robust and full. But received with only 16 stems that made the arrangement look much smaller. Interflora was willing to give me a 20% discount for my nevt purchase but I want a replacement bouquet as promised. Why will I trust this company that has done this before to me too. Will never use them again.

What you see is not what gets delivered. Extremely bad. This site should be reported. Very cheap looking and totally differthings get delivered. They dupe you!'

I placed an order on the 1st of May for Mother's day on the 14th of May. I opted for the added charge of INR 200 to get fixed time delivery between 8-10am. Once I realised the order was delayed I called them and they said they had removed fixed time deliveries for Mother's Day as they had a high number of orders (?!?) but that they flowers would be delivered within 30 minutes on priority, when they still hadn't been delivery another 90 minutes later I called them again and was told they'll send me INR 200 as a "gesture of their regret" and that the flowers would be delivered latest by 7pm!
Firstly, if you don't deliver a service, returning the payment for it is the bare minimum requirement, not a "gesture of regret".
Secondly, if for some reason you do cancel a service, inform the customers that bought in advance with an offer of repayment so they can place an order elsewhere.
Thirdly, do not provide inaccurate delivery times because the receiver might be waiting to receive them and plan their day accordingly- in this case, my mother had to delay her Mother's Day lunch celebrations!
This is supposed to be a flower delivery service, you should be prepared for Mother's day surge in orders! It's a sentimental day! If you can't keep your promised on the day, you shouldn't be in business.

Ordered 20 pink roses. Got 18 yellow. Bad service.
Do check the pictures attached of what i ordered and what I recieved.

Ordered flowers in the morning, they weren't delivered the same day and they were meant for a birthday. I get a message at night saying delivery unsuccessful. Customer card was useless. Will not be using them again.

The flowers were so beautiful, they definitely made my day even better.

Would definitely recommend others to use their services.

Had order a snake plant on the occassion of Fathers day. Had booked a 9am-1pm slot for the same. However after 3 follow ups, the plant got delivered at 5pm.
Secondly, the plant image shown on the site looked nice and big. When delivered, the quality is was not as i had expected it to be considering the price they charge...
Jute basket looked bigger in size than the plant... Price paid was not worth the money at alll...

Ordered a luxury flower arrangement to be delivered the same day to a friend in Mumbai. Awesome packaging, great quality of flowers and premium arrangement! My friend totally loved it. Thank you guys!