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Inhousepharmacy.vu Reviews Summary
Inhousepharmacy.vu has 31 customer reviews and ranks 12th in the Pharmacy category.
My minor child was able to order puberty blockers from this site without my consent. The pharmacy then shipped them to him, not just once, but now a second time for free. I wrote them message on their site about my sons order when the first package anrrived and it was ignored. It is purely sickening that a pharmacy can send children medication without the consent or knowledge of their parents. How sickening for this place.
Been trying for a week to talk to someone regarding my order. No one will even call me back and they won't answer their phones. It wasn't like this a year ago.
Dear Jim,
Thank you for expressing your concerns.
We take negative reviews seriously and endeavour to address any customer concerns that reflect less than satisfactory service.
We pride ourselves on delivering excellence in customer service, and if our team has let you down, it is important for us to understand specifically where the shortfall occurred to mitigate any issues and ensure a satisfactory outcome.
Unfortunately, when you submitted a review of our services, Port Vila, Vanuatu, where we are located, was declared a state of emergency by the Vanuatu Government because of a devastating earthquake that impacted the country’s infrastructure. All network, communications and cargo services were affected over several days until the Government lifted the restrictions, networks were restored, and it was safe for our employees to return to our workplace.
An alert message was placed on our website advising customers to expect significant processing delays and cargo service disruptions due to the impacts of the earthquake. Updates were made as necessary to keep our customers informed.
Considering the scale of impact, power and network services were restored reasonably quickly, and once our Vanuatu staff returned to work when it was safe to do so, they worked exceptionally diligently and efficiently to clear any processing backlog to ensure orders dispatched as quickly as possible in line with cargo services operating again.
Please contact us at [email protected], and we will happily address your concerns. We cannot locate you in our customer database using Jim P.
Or you may contact us via phone at:
FREEPHONE CUSTOMER SERVICE - OPEN 6 DAYS (CLOSED SATURDAY)
From the US: 800-868-9064 or 877-271-6591
USA PDT from 10.00am to 3:00pm
USA EDT from 1:00pm to 7:00pm
We look forward to hearing from you.
Sincerely,
Bonnie W
General Manager
Website | www.inhousepharmacy.vu
Email | [email protected]
Delayed orders back orders
This company went down hill and am a 20 year customer! Cannot run a computer or invoices! Orders taking a month! Sadly this is not a good place after the AI got a hold of it!
Dear Cheryl,
Thank you for expressing your concerns.
We take negative reviews with seriousness and endeavour to address any customer concerns that reflect less than satisfactory service.
We pride ourselves on delivering excellence in customer service and if our team has let you down, it is important for us to understand specifically where the shortfall has occurred to mitigate any issues and ensure a satisfactory outcome.
Unfortunately, Inhouse Pharmacy has no control over supplier shortage. We do our best to source adequately to fulfil consumer demand however, with certain medications short on supply, it is a global problem and not isolated to Inhouse Pharmacy.
Most orders we ship, deliver well within the advised delivery timeframe. Once orders are dispatched, they are at the mercy of the international postal network. Sometimes, service disruptions and delays with airlines and customs occur. These are outside of our control. We sincerely apologise if you have encountered such and would appreciate you contacting our customer service team directly to assist you further with any concerns or delivery issues.
We have been in business since 1996 and it is paramount that our customers worldwide continue to have a hassle-free and enjoyable experience shopping with us.
Please contact us at:
[email protected]
Or via phone on Free Phone USA: 800 868 9064 l Free Phone Australia: 1800-940 426 l Free Phone UK: 0808 234 7254 l International: +1 800 868 9064
We look forward to hearing from you.
Sincerely,
Bonnie
General Manager
Website | www.inhousepharmacy.vu
Email | [email protected]
I have been ordering from in-house pharmacy for years. When I went to place a recent order, they told me I owed them ~$195 and that I had to pay this before they would accept another order from me. Since I paid by international bank draft, I didn't see how this could be possible. When I investigated, I noticed that they had drafted about $100 more than what my invoice said and it had never been credited back to my account, as they claimed. So they refuse to acknowledge that the money left my account and never returned and keep insisting that I send them more money. You can't even pay using international bank draft anymore. It's either personal check, money order or cashiers check. After this experience and the fact that they won't acknowledge that they owe ME about $100, I will not be a returning customer. This doesn't seem like the same company I bought from two years ago. It seems very sketchy now.
Dear Lisa
Thank you for taking the time to share your experience with us and provide your feedback.
We would like the opportunity to investigate your feedback further and are sorry to hear that your experience did not meet your expectations.
Inhouse Pharmacy has been the same trusted online pharmacy since beginning operations in 1996 and continues to set high customer service standards to deliver an exceptional experience. It is our goal to ensure that every customer enjoys their experience.
Our experienced customer service and account management team can work with you to resolve any payment issues. We take customer feedback very seriously and have a clear process for investigating complaints to make a fair decision and rectify the situation promptly.
Please contact me directly via email at [email protected] with the best phone number to reach you.
Thank you again for raising your concerns. I look forward to hearing from you.
Kind regards,
Bonnie
General Manager
Website | www.inhousepharmacy.vu
Email | [email protected]
Free Phone USA: 800 868 9064 l Free Phone Australia: 1800-940 426 l Free Phone UK: 0808 234 7254 l International: +1 800 868 9064
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I have been ordering from this company for about 10 years for my pets. All items shipped to me here in the UK.
All medications are sealed and completely legit. I have shown my own vets what I have bought and they often advise me to look on this site to see if I can purchase meds that I need incase they are cheaper than buying from them as I often bulk buy as I own over 10 dogs.
Never ever been an issue with any of my deliveries and always kept in the picture via email.
There is a phone number to call if you need to speak to a human being and I have found them extremely helpful in the past.
Would absolutely recommend this company.
Thankyou so much for a wonderful service that you provide.
Dear Alison,
Thank you for sharing your positive feedback with others.
We sincerely appreciate hearing from our customers, and it is our priority to be the reason for your continued satisfaction.
It is a pleasure to always assist you in any way we can to ensure excellence in customer service delivery.
Thank you once again for sharing your experience.
Best wishes & warmest regards,
Bonnie
General Manager
Email | [email protected]
Website | www.inhousepharmacy.vu
Free Phone USA: 800 868 9064 l Free Phone Australia: 1800-940 426 l Free Phone UK: 0808 234 7254 l International: +1 800 868 9064
Despite the response you read from Bonnie in customer service I HAVE written customer service/ 3 TIMES! WITH ALL MY INFORMATION. I M A 6 YEAR CUSTOMER SO THEY DEFINITELY KNOW WHO i AM THERE... It has also been 4 MONTHS / NOT SIX WEEKS since my issue has occurred. GOT TO BE A SCAM! 170 dollars gone! BEWARE BEWRARE BEWARE...BEWARE BEWARE BEWARE BEWARE!
Used ed this site for over 8 years. My last order was in January... Still waiting. Wrote 3 times! With no reply. Something very wrong here. Their site now says something about significant delays at ny airport entry... NO NOT SIGNIFICANT DELAY/ NO DELIVERY! BEWARE. They take your money with no recourse to get it back BEWARE DO NOT USE BEWARE DO NOT USE
Dear Thomas,
Thank you for reaching out with your concerns and feedback on our services.
We sincerely apologise if there has been an oversight and you have not received a reply to your three inquiries. It is our priority to answer inquiries as quickly as possible.
We value your patron and would appreciate it if you could contact our customer services via email or phone so we can assist you further.
There are ongoing Customs processing delays at JFK, NY and Newark, NJ ports of entry, which is out of our control. The recent voluntary liquidation of Air Vanuatu has also impacted cargo services and our shipments. Regular services have commenced to clear any backlog. Once again, this situation is out of our control. We appreciate your patience and understanding.
When placing an order, we advise allowing 6 weeks for delivery to account for unexpected disruptions and delays.
Once again, we sincerely apologise and would like to assist you however possible.
Please send an email to [email protected]
Or alternatively, reach us by phone. Please follow the link.
https://www.inhousepharmacy.vu/t-contact.aspx
We look forward to hearing from you and assisting you further.
Thank you and best wishes,
Bonnie
General Manager
Website | www.inhousepharmacy.vu
Email | [email protected]
Free Phone USA: 800 868 9064 l Free Phone Australia: 1800-940 426 l Free Phone UK: 0808 234 7254 l International: +1 800 868 9064
Have been ordering from this company for the past 2 years and they always send the orders quickly. The medication is legitimate and reasonably priced. Early on, I was worried about the status of an order so messaged customer service. They responded in great time and were very helpful, which convinced me about this company. Ordering is extremely easy, being able to pay through standard bank transfer which is great as a lot of places seem to only accept bitcoin or dodgy-seeming cheques. Plus there's free tracked shipping! 100% would recommend for any medication needs.
Dear Kalen,
Thank you for taking the time to write a wonderful review of our services. It is refreshing to receive such fantastic customer feedback.
Customers like you make a difference by sharing your positive experience with others. It is sincerely appreciated.
Inhouse Pharmacy is one of the longest-running online pharmacies in the world today, and what we do stands out amongst the others by offering reputable, authentic, quality, affordable medications to suit individual healthcare needs.
Our customer services team is experienced, dedicated, and committed to excellence in all service areas. We are pleased to be able to assist our customers to the best of our ability.
Thank you again, Kalen, for your loyalty and for sharing your wonderful review. Our customers are the reason why we smile.
Thank you, and best wishes,
Bonnie
General Manager
Website | www.inhousepharmacy.vu
Email | [email protected]
Free Phone USA: 800 868 9064 l Free Phone Australia: 1800-940 426 l Free Phone UK: 0808 234 7254 l International: +1 800 868 9064
If 10 stars were available, InHouse Pharmacy would get 11 from me.
They have been serving my needs for over 20 years now. And kept my life as normal as possible for digestive issues that I suffer from. My malady requires a fairly benign drug that is not available in the U.S. (Apparently because the potential market is too small to suffer the rigors and costs of the U.S. FDA. Approval.)
InHouse ships as fast as safely possible and they value loyal, repeat customers as any business should. I have had one problem in 22 years of ordering and that problem, two decades ago, was caused by my own government deciding to (temporarily) deny its citizens medications that they needed. In spite of that, IHP made good on the order - when it was not even their fault! I very much value that kind of dedication.
One other reviewer complained that IHP no longer takes credit cards. That reviewer probably did not know that the U.S. drug companies made a fuss resulting in the end of the credit card option. However, IHP worked out an alternative that is almost as easy - just write a U.S. check to them, take a picture and email it, then put the check in an envelope and mail it. I love the simplicity of that solution and have been doing it annually!
All in all, I would have a difficult time without IHP and hope that day never comes!
All tablets arrived. This is a genuine professional site, I can't praise then enough. Buy with confidence 5* AAA
Thank you, Sinead.
We sincerely appreciate you sharing your positive feedback with others. We value your patron and hope that you continue to enjoy shopping with us.
Wishing you the best in health.
Warmest regards,
Bonnie
General Manager
During the past 25 years, I have had occasion to place more than two dozen orders with In-House Pharmacy. With only one exception, have the orders arrived promptly, especially for overseas shipments to the United States. On the one occasion where the shipment was lost in transit, In-House honored it's commitment and resent this rather substantial order without any cost to myself and was received within 10 days.
In-House always responds to customer concerns or questions and my experience with them has always been highly favorable. I will continue to conduct transactions in the years to come.
I have been an Inhouse customer for over a decade. Inhouse staff are extremely professional, put their customers first and deliver as promptly as possible. The selection, quality of service and convenience make online ordering straight forward and safe. I am very grateful for their service.
In 2007, Inhouse Pharmacy was recommended to me by a physician. It was further reassuring to find that a toll-free phone number and also a contact request form exist on the site.
This pharmacy has been in business many years. As with another reviewer, I started small, and repeatedly finding everything to my satisfaction, became a steady customer.
I've never had an issue with the quality of the medications or the prices.
Their website functions well, and it is informative... in fact, so information-rich that I've rarely needed to ask questions.
When on rare occasions I have initiated contact, have obtained prompt and helpful responses: on the phone spoke with helpful persons; with their website contact form, received a responsive reply by email; and one time reached them via social media.
After ordering, I've always received an emailed order confirmation and soon as they receive the payment, they confirm and initiate processing, then send an email to advise shipment has been sent along with a tracking number.
In sum, I appreciate and highly recommend Inhouse Pharmacy.
This is the best pharmacy to purchase certain medications; but, they do not accept credit cards; and, their payment methods are not reasonable being that you have to have your bank mail them a check; pay 30 dollars for eChecks, or wire the money with fees.
I've been using this company for many years I've had very good service there very reliable and keep you updated on the progress off the items you are buying.
Highly recommended
Dear Jane,
Thank you for your positive feedback.
We sincerely appreciate and value our customers' comments and always endeavour to provide excellent customer service.
We hope you continue to enjoy visiting our site and shopping with us.
Thank you again for sharing, and best wishes.
Bonnie
General Manager
Never an issue in many years of orders. Great prices. Acknowledged by doctors I have discussed with (as one of several "mail order prescription" options).
Dear Clayton,
Thank you for your positive feedback. We sincerely appreciate and value our customers' comments and always endeavour to provide excellence in our customer service.
It is a pleasure to serve you.
We have been shipping to our customers since 1996, offering authentic and affordable medications much less than those available in other countries.
We hope you continue to enjoy visiting our site and shopping with us.
Thank you again for sharing, and best wishes.
Bonnie
General Manager
I've been using this site for about 20 years. In all that time I've never lost a package or had one seized. You can be sure that the quality of anything you buy here is going to be top notch. I highly recommend Inhousepharmacy.vu for your medication needs! My packages come within 2 weeks an often sooner.
I found this online pharmacy about 10 years ago when I had no healthcare but needed antibiotics. I started small because I wasn't sure how much I could trust this group. I've been buying from them ever since (asthma, cholesterol, antibiotics, etc). I send a check generally; since the US tightened security on overseas pharmacies, they have had to develop different ways for their customers to buy their products. I usually receive my products within 7-10 days; there have been a few bumps but probably staffing issues at the border crossing. They respond quickly to issues, never had a problem. I would, and have, recommended them to others.
Ok, easiest way to pay is to add them as a bill on your banking website (bill pay) and send a payment. This method is free and they have an U.S. address to receive it. I order from the U.S. and have always received medications as per their timelines (1-2 weeks). I have been a customer for about 3 years. It is important not to order an insane amount at once as it can be confiscated by customs if they believe they are being bought to be sold.
Dear Lucy,
Thank you for taking the time to write a review and sharing your positive feedback with others.
We sincerely appreciate hearing from customers like you who are kind, courteous and helpful to others.
We have recently added a new payment option for our US customers at the website checkout - International Money Transfers from our customer's bank account to our bank account overseas. It is a very swift service, with funds arriving overnight. We can get your order dispatched for shipping immediately.
As you have shared, it is very important to ensure that your order quantities are within a 3-month supply to avoid random interception by US customs.
Our shipments to the US usually arrive, clear customs and are on track for delivery within two weeks of dispatch, provided there are no postal service disruptions or delays. These do occur from time to time; however, they are completely out of our control.
Thank you again for sharing your review, Lucy, and we look forward to hearing from you again soon.
Best wishes,
Bonnie
General Manager
I have been with this pharmacy for many years and never ever had a problem at all. The quality is just outstanding and the service is outstanding. I love this pharmacy and yes the staff Lena and Bruce and Bonnie my dear friends. I just cannot stress enough of the greatness they provided for me over the years.
Fast and speedy and free shipping to the US no problems. This is my number 1 and first pharmacy I go too for quality and very safe medications. Love you guys. Victoria Brown
Dear Victoria,
Thank you for your wonderful feedback. It has been warmly received.
We sincerely appreciate you sharing your feedback and customer experience shopping with us over the years.
We value your loyalty and patronage and hope to continue to be the reason you smile.
Best wishes, and we look forward to hearing from you again soon, Victoria.
Kindest regards,
Bonnie
General Manager
I've been ordering medication from two online pharmacies for about 5 years, and have never been unhappy with the products I've received. Inhouse is one of them. Another one is my favourite!, because they accept creditcards!, and you can find it just by googling 'TOPA2GET' (you can get promocode there). I started using them when I lost my health insurance, and if it hadn't been for lastone, I don't know what I would have done, as I couldn't afford to buy my meds at a local pharmacy. Over the years I've ordered many different products, from antidepressants to hormone replacement to inhalers for my friend, who has asthma. I highly recommend them!
Dear Brandy,
Thank you for bringing this to our attention. We sincerely apologize for the distress this situation has caused and understand the gravity of the matter.
Please contact us at customerservices@inhousepharmacy. Vu, and we will promptly address your concern. We want to assure you that we do not supply prescription drugs to minors without proper authorization. It appears that your child may have used a false date of birth when placing the order.
Unfortunately, we are unable to locate your child’s order in our database using the current information. To help us resolve this matter swiftly, could you please provide your child’s full name and postal address? Once we receive that information, we will immediately cancel any current and future orders associated with that address.
Alternatively, you may contact us via phone during our customer service hours:
FREEPHONE CUSTOMER SERVICE (Open 6 days a week, closed Saturday)
From the US: 800-868-9064 or 877-271-6591
USA PDT: 10:00am to 3:00pm
USA EDT: 1:00pm to 7:00pm
We are committed to resolving this issue and ensuring that no further shipments are made. We look forward to hearing from you soon.
Sincerely the inhouse pharmacy team.