What a game. Even after all this time, there's still something to come back to. Nearly 20 years after its release, the community and creators hang on to the freedom and creativity that continues to set it apart from even modern-day competitors. Despite the painfully obvious apathy of the people running it. Even ignoring all of the problems with UI, cross-platform compatibility, character models, outdated features, unheard requests and unfixed issues with the game itself, dedicated users like me continue to pick up the crumbs and find reasons to enjoy this miserable, unloved game for its barest of bones. But it's clear that won't continue for much longer as the disregard of the staff now bleeds into aspects even as important as general user support.

As recently as a couple years ago, I was able to get a case resolved relatively painlessly, but since then they seem to have completely changed their support process. I opened a case back in May of this year to resolve a simple issue I was having with an offer not tracking. My offer status page was empty and even "completed" offers weren't showing (which I knew was incorrect as I had completed a few offers in the past). Since I had had success with support regarding offers in the previous years, I thought it would be a simple process for them to either tell me why my offer wasn't tracking or give me the information on the offer that I wasn't able to see on my offer page. Instead, I was immediately given a generic response regarding missing credits and redirected via a couple different links (irrelevant to the issue of the case which I specified in the description). I politely told them that I wasn't missing credits but only wanted to confirm the status of my offer and was then met with another generic response, this time about offer availability (again irrelevant). I told them the offer was available to me and I had already started it, etc. I was then asked to "provide us a screenshot of the error you are getting" (real professional), so I sent them a screenshot of the empty offers page. Then I was told to contact the third-party partner directly, which I found unacceptable as it is IMVU's responsibility to ensure offers and offer partners are legitimate for their users. (They also gave me some unhelpful advice about reporting the offer via the offer page, which I obviously couldn't do as my offer page was empty, hence the reason for my case.) However, I made an attempt (with no response from the offer partner--shocking) and responded back to IMVU. I told them I was not able to reach the partner as it wanted a business name and suggested they contact the partner themselves since they are the business I am affiliated with in this case. Afterward, they sent me a list of requests for information "regarding your missing credits." I had already stated I was not missing credits, but provided the information to the best of my ability, hoping they could make some use of it. (Thank you to Angelica for the most professional, albeit equally useless, response during this case by the way). They responded saying I had not completed the offer "based on the screenshots I provided" and could not award me the credits (the ones I hadn't asked for and stated explicitly that I was not missing).

Throughout this process, I was passed off from one representative to another with repetitive and unhelpful responses. Each seemed to completely ignore the case description or any prior messages/context. At this point, it had become obvious that no one was actually taking the time to read my requests or respond in any relevant way, so I clarified for a final time that my offer was not complete, I was not missing credits, and I wanted help regarding the INITIAL ISSUE I described in the description when I opened the case. They once again responded asking for confirmation of the offer completion, so I told them to close the case as they were clearly not paying any attention and did not intend to solve anything. I'm unsure if this case will be closed or if there will be further correspondence, but I'm not really concerned at this point. I have had enough to tell me the IMVU support is completely unprofessional and insulting.

I will not bother using IMVU support in the future or completing any offers through IMVU as it is clear that there is NO security in doing business with them. I may get on every once and awhile to do the daily spin and change my outfit when I can afford to do so. Otherwise, any remaining hope I had for this site is lost. It's dying and no one with any power cares.

PS: The offer in question was worth 20-30k credits iirc (this was MONTHS ago obviously, so I can't remember exactly but I know it was at least 20k), but more important to me is the time I spent trying to complete it (I believe I eventually did, but I cannot confirm as the offer does not seem to be tracking clearly), plus the extra time spent corresponding with support. For reference, all web offers on IMVU as of this date are completed through the RevU portal. (This is the offer page pictured in my screenshots.) There is a different offer page for mobile offers. I did provide them with both offer pages just in case.

Thank you for answering my questions. I appreciate your feedback. Tell me why people would want to be on IMVU when they get threatened, harassed, bullied stalked, people posted unwanted comments on their profile, they make bots to post unwanted comments on people's posts, they threaten presidents and people have to contact the police to make it all stop on IMVU. Would you consider it harassment or bullying when they call me a $#*!, slut, $#*!, whore, pedophile, Bible thumper, Bible basher, Jesus's $#*! and Jesus's slut? They don't get banned for saying those things in chatrooms, but you banned me for posting about IMVU users. Then you banned me for repeating that in Xtreme DJ's Club chatroom because I say they called me a c, w, s, b, Bible basher, Bible thumper, Jesus's sand Jesus's c. You banned me for saying this in the chatroom, "They threatened to burn me alive, they threatened to burn my parents alive, they threatened to burn my house down, they threatened to burn my church down, they threatened to crush my teeth, they threatened to rape me and they threatened to finger me." Tell me how they don't get banned for saying those things in chatrooms. It is completely wrong. You banned me because you want to make me shut me up. I know who is banning me. I will save this message. Then I will send this message to IMVU Help Center. They have finally stopped saying these things because they know I contacted ShannonMac. I will fax this message to IMVU. Then I will send this in a letter to IMVU. This is harassment. Then it is bullying. This is stalking. Then it is name calling. Calling people names is bullying. Then calling people names could be considered harassment. Threatening people is called bullying. I know threatening people is consider harassment. You are against harassment, but you don't banned them for harassing me. Then you are against stalking, but you don't banned them for stalking me. You never said anything against bullying, but bullying is bad. Tell me why I want to get on IMVU after all this. You don't know how to answer me. I don't care, but I will continue to get on there to post my Bible verses. Bullying is a felony or misdeamnor. Stalking is a felony or misdeamnor. Harassment is a misdeamnor. I am tired of the drama. I don't know what else to say. I have been contacting the Sheriff's Department. The Sheriff's Department knows to contact *******@imvu.com, so we are good. They know the address to IMVU. I know they got your phone number. It is about time for it to be done with. They have been harassing people in Xtreme DJ's Club for eleven years. Then they have been stalking people for eleven years in Xtreme DJ's Club chatroom. They have been bullying people in Xtreme DJ's Club chatroom for eleven years. Joexxx2o was sexually harassing women for eleven years on IMVU. He told them that he is going to spank them in messages. Then he said, "He was going to hold their hands in a message." He spanked them in messages. Women told me they felt uncomfortable with Joexxx2o because the things he said to them. Then Joexxx2o made me feel uncomfortable. He was telling me how he was going to have sex with me. Then we met up then he fingered me. I ended it with him because he was getting his penis to close to me then I started shaking then crying then told him, "No," then he stopped. After I broke up with him then he threatened to beat me up on Discord. I am glad Joexxx2o's account got disabled. He was threatening other women because they refused to have sex with him. The police knew about him because I emailed them then I called them too. They checked it out. He was following bisexual women in chatrooms then sexually assaulting them. The policeman in his town told me to get a protection from stalking order on him. I know where Joexxx2o lives because I spent two weekends in a row with him. He was trying to rape me, so I left him alone. I am glad he knows nothing about me. You know I am telling you the truth because I flagged what they have said to me. Atleast this time I did not get banned for my posts. I don't know what else to say. They told me to go have sex with Jesus. Then they told me to give Jesus a blow job. There is something wrong with these people. Their accounts need to be disabled not banned because they have continued to act like this towards other people on IMVU. Joexxx2o is Joe Loehr. I am not getting banned for my Bible verses. Posting Bible verses is a freedom of speech. If I offend people with my Bible verses then they should block me. They make fun of me for contacting IMVU Help Center. Some of them stopped talking to me after they found out I contact IMVU Help Center. You should stop all this before this gets to bad. They are going to continue this behavior until you stop them. I know they think it is funny that they are getting away with this. Do you think they should be banned for saying, "They are going to rape me, assault me, finger me, burn me alive, burn my parents alive, burn my house down, burn my church down, they are going to crush my teeth in and they are going to beat me up?" Tell me when you are going to stop them. I will copy this message then send it to people because they need to know.

I'm providing a Google Drive below that details the awful customer support I have dealt with and received from IMVU, inc and it's associates. After countless days of slugging through poorly worded, copy-paste solutions from numerous employees, (I had spoken to seven thus far, all of them stating the same thing), I'm sad to say I have yet to meet a solution. I'd been an active and loyal user for two to three years, give or take, and had spend countless of hundreds of dollars. My account was permanently terminated for fraud, in which I was given no evidence for due to privacy reasons, despite myself being fully willing to provide legal documents in order to prove my identity. Don't use this service:

https://drive.google.com/drive/folders/1_c6B1QEs2fJ8VZyc2c4LjyVBqyj5O16S

Personally I love IMVU as a concept. I have several rooms including a gothic underground tomb night club, several cars, the creators are amazing and really think this stuff out hell even my Avatar looks just like me, dresses like me and I even get hats that are as close to my own which I customize myself in RL. I like to post it as a default in other chats and people comment how close it is all the time. Great Graphics though walking with free range would be nice instead of just popping up where the little spots tell you to go but we can live with that. Last but certainly not least creative users that become creators and put such beautiful detail in their products you can buy.

So what is it I don't like? Where to start.

1) I didn't like being accused by their trouble making moderators of being warned 14 times in my first week I was there when actually it was two. Some peoples started bullying me in a room I liked going in because it was quite till they got there and I got a warning and the second time some guy ran his mouth at me so I said a few things back and I left. Both times I got the warnings and I was fine with that. But 14 times? Did they really think just because I was a Newbie that meant I was stupid? Please both those people where VIP and probably giving so much money to IMVU they had a free pass to do anything they wanted.

Anyway after I made my point the Mod that tried to lie about how many reports I had changed it to 4 reports which was still one more than in reality after the last one which that one I probably did get a little more mouthy than I should have to be fair, then than that Mod blocked me from being able to answer back ever again.

Really, if you're a Mod you should ALWAYS keep yourself open to hearing out the people you are accusing with an open mind or get the hell out of that seat. You don't belong there.

2) Customer service. Rude, their answers are pre-written and when their copy paste BS don't work they blame your equipment even though it all works fine until THEIR update, like having to find out what's wrong with all my youtube players from different venders with every other update or why the thing just crashes after a new update is installed until a new update comes around and it works fine. But of course that's the users fault and they don't know anything.

3) it crashes, some times ALLOT! It causes everything to lag. Back in 2008 it was recommended to have a 4 core with 6 gigs ram. Really? Who even had that hi grade of computer back then? It's obvious they really only want money bags in there to feed their pig, not some normal loser like me that has to build budget boxes and get's a $10.00 card every month or so.

4) I hear they also like to get creators to create real nice products then ban them with false statements of using illegal software or fabricating a warning list they never produce and then taking the persons products they banned and continuing to sell them with out giving any payment to the creator. Which I'm inclined to believe because to go along with this their free Credit games, don't touch them, you get no game, all the sudden your computer runs like hell and if you do a Rootkit scan you will most likely find it and a few other malware in your device that wasn't in there before. As your Credit card info and other personal info is stolen because of this they say doesn't exist you can bet that your bank account will be a skinny next time you look into it. Glad I don't keep money or PI on mine, because I have had to pull the viruses... That according to moderators that troll their forums are impossible to exist.

5) The moderators. Not only do they fabricate lies about your record to make an excuse to throw away the little spenders and new comers as they tried to me and just use Google you can see I'm certainly not the only one, but they allow people to use it as a hackers paradise although they will ban a person stating they are allegedly using stolen software or not authenticated apps. I don't hate hackers. God knows I keep some Anons at the ready on Facebook for information however I don't like troll hacking. It's where you go in, talk s@#$ to a person to get them to talk s@#$ back and then use that as an excuse to hack that person when they are defending them selves. True bully tactics. In the real world most people shun this behavior but IMVU rewards it. Makes sense considering IMVU has a reputation them selves for slipping in Trojans to those looking for a good deal in their offerings.

6) the youtube players stop working after roughly every other update of the app. Once again I am having that problem. I refuse to ask the staff again what to do because it will always be the same run around, check this, change that and see if this is installed right and look for this update. Pre-Written copied and pasted just like always with no avail. Then some one will pop up saying HERE try this patch which usually does work but not tonight. I'll have to wait for the next update to get those back online again which leads me to my final issue about this problem. It took almost an hour to DL the new IMVU app, you mean with that over bloated POS that looks just like the other one before but took this long to DL where others only took about 10 minutes they couldn't get the youtube players to function correctly.

And yes I know they are creator supported but when I have 3 players made by 3 creators and once again they stop working with an app upgrade that's a pretty sure thing it's the app, not the player. I know my flash is updated because it always is and just to make sure I updated it again.

The way I look at it those are all significant issues that need to be addressed for this site to be safe and reliable. God knows it's really not that secure because they say don't give out information but as soon as you put your CC info on it, their servers have that information which seem to get hacked allot from what I also understand so...

2 stars for a site I love so much but hate so much about.

I LOVE IT! I LOVE IT!