Image Beauty

I believe that this site may have changed hands over the last few years, and I can say that my last two transactions were fantastic. Last year I ordered enough of one product to qualify for free shipping. The owner (or whoever) informed me right away that there wasn't sufficient inventory, gave me the partial refund right at the transaction and allowed the free shipping anyway. I spoke to him briefly and he was courteous and very professional.

In my second transaction, which took place 2 weeks ago, I was very happy to find a product that hadn't been available anywhere on the web for more than a year. I thought the manufacturer discontinued it. DiscountBeautyCenter, aka Image Beauty (the name given on the home page; it is also the name used on the shipping), had it in stock and was charging a very reasonable price for it. They promised delivery within 2 weeks and it arrived early.

Image Beauty, you are among the best in my books!

I placed an order 12/29/15 and paid $10 for "standard shipping". I have yet to receive this order, and the date is now 1/12/16. A woman I work with placed an order 1/7/16 and paid $10 standard shipping as well. She received her order this morning. Where is my order? Why, if my order was placed 5 days before hers, have I STILL not received my order? We ordered the same products, and we have the same exact postal code.

I contacted customer service who did absolutely nothing for me but tell me the status of the tracking information, which I could look up myself.

EXTREMELY irritated with this company and their lack of taking accountability when they screw up. I will NEVER order from them again.

***UPDATE***

I received the product yesterday 1/14. Product is in good condition and what I expected. The shipping was the only issue with this.

I had been looking for silver hair dye for months and finally decided to buy it here. I ordered and spent 35 dollars on hair dye. I got an email a day later saying they didn't have my order in stock and I would have to wait. I have been waiting forever and they still haven't contacted me saying they got it in stock. I was supposed to receive my order from it being out of stock 2 weeks ago and all I have got in promotional emails

Horrible communication from the seller. The day after placing my order, I received an email saying they only had 2 of the 4 items I ordered and did I still want those. I replied "Yes". After the delivery date came and went, I called Customer No-Service who told me they had none of the items I ordered and claimed they tried to email me but the email bounced back (even though it was the same address they had used before and I received 2 promotional emails from them in the previous week). They also have my phone number but apparently couldn't make the effort to call. Their lack of concern for their customers has now made it impossible to order from another vendor to get the items for Christmas.