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From the business
IDShield is a leading identity theft protection company that monitors your online Presence. In this day and age of growing cyber threats, we give you the ultimate value – peace of mind.
How IDShield Works
1. Sign up
Sign up and get IDShield now.
2. Monitor for fraud and alerts
Activate 24/7 monitoring of your identity, reputation, finances, credit, alerts about Potential fraud, and so much more.
3. Full-service identity restoration
Gain peace of mind knowing that licensed private investigators help restore your Identity to pre-theft status, saving you time and money.
4. Up to $3 million identity fraud protection
The Identity Fraud Protection Plan (“Plan”) is issued through a nationally Recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, underlying losses, and legal costs as a result of a Covered identity fraud event.
IDShield Reviews Summary
IDShield has a rating of 4.8 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IDShield most frequently mention and customer service. IDShield ranks 1st among Identity Theft Protection sites.
We monitor reviews for authenticity
The customer service rep was very nice and answered my questions. I have been paying a larger amount than I should have because I didn't report that my husband passed away. She informed me of the savings which of course made me happy.
So far it has shown me stuff,. Unfortunately, I can't get to the Web page to fix it. But I also think I've changed credit cards n password several times.
Mariesa, thanks for the five-star review. If you need further assistance, our team is here to help. Please contact us at (888)-494-8519 or via chat at https://bit.ly/44hgWbh between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
I needed help with one of my accounts.
I wanted to see if there was any suspicious activity.
After they checked and verified my account I was assured of its status.
Bill, thanks for sharing your positive experience. We are glad that our team could promptly assist you and provide the peace of mind you needed. Please don’t hesitate to reach out if you ever need further assistance. Thanks for choosing us!
Have been a customer for about 30 years and all the while though I-shield covered me for lost funds. Was very disappointed to discover that they don't they just help to restore my identity. Thats fine but then I'm left out of a home with no money. Life lock says they will restore up to 1 million $ of lost funds. I'm left feeling deceived and cheated out of 30 Years of payments to I-d shield!
John, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
It's the protection you need. They are there for you. Customer service is very helpful, patient and full of knowledge.
Marucs, thank you so much. We're thrilled to hear that our team provided the helpful and knowledgeable support you appreciate, and we'll continue working hard to keep you protected and confident every step of the way. Thanks for choosing us!
I was treated with patience and given every help I needed to set up the account.
Tomasina, thank you for sharing your experience. It means a lot to know that the team’s patience and support made setting up your account straightforward and positive. We're here anytime you need assistance. Thanks for choosing us.
Be prepared to spend extra time working with the automated answering service to reach actual person.
JP, thank you so much for your kind words about our customer service. We’re sorry the automated system caused any frustration. Your feedback helps us improve how we connect our team with valued customers like you. We appreciate your trust, and while we aim to make things easy, we're always here to support you whenever you need it.
At 71 i'm not as techy as i'd like but with the help if your associate i was able to complete my transaction. His professionalism and knowledge was great.
Alma, thank you for sharing your experience. It’s wonderful to hear our team made the process smooth and approachable for you. We’re here anytime you need support and truly appreciate your kind words! Thanks for choosing us.
It's ridiculous that they report inaccurate credit info. Terrible judgement. I made a mistake with them.
Sharon, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
JC, thank you for your feedback and trust. We're committed to supporting you every step of the way and are glad to have helped provide peace of mind. Thanks for being a valued member.
Thank you for sharing your experience. It’s wonderful to hear that the team provided patient and attentive support. We look forward to continuing to assist you anytime you need us. Thanks for being a valued member.
I experience on this phone call with your agent was fantastic. She was very knowledgeable and understood what I was wanting to do. It was a pleasure to do business with her and your company.
Caroline, thanks for sharing your positive experience. Our team takes great pride in providing knowledgeable and friendly support. We're thrilled to have made this process smooth and enjoyable for you, and we look forward to assisting you whenever you need it. Thanks for choosing us.
I have been enrolled for a few years now and am satisfied with the customer service and the service in general. Always professional and helpful.
Gordon, thanks for your continued trust and kind words. We're committed to providing professional and reliable service, and we're glad to hear you've consistently had a positive experience. Your satisfaction means a lot to us. Thanks for being a valued member.
The fraud dept. was great and guided me through the process of what I should do next!
Barbara, thank you so much for your glowing review. Our team strives to ensure that every step is clear and manageable, and we are glad that our support made a difference for you. If ever you need more guidance or have questions in the future, don’t hesitate to reach out. We’re here for you every step of the way.
They explained to me the aspects of positive or negative score ratings
Cassandra, thank you so much for your kind words. We're delighted to hear that our team’s explanation helped you feel confident and secure. If you need assistance again, we’re here to help.
Every time I call with a question people are so nice! They take the time to explain everything!
Stacey, thank you for sharing your experience. We’re glad our team was patient and clear in addressing your questions. Making sure you feel confident and informed is always important. Thanks for being a valued member.
While my ID was not stolen, the ID investigator listened to my problem and gave me solid advice. She was both patient and professional in her approach.
Peter, thank you so much for sharing your experience. We're delighted that our team could provide thoughtful advice and support. It’s wonderful to know you felt heard and cared for during such a stressful time. Please don’t hesitate to reach out anytime you need assistance or have questions in the future.
Our concerns over our personal information being compromised were handled with expertise and concern for our situation by the customer service representative.
Questions were answered and and our options explained for a course of action.
Thank you for your assistance.
William, thank you for sharing your experience. We’re grateful to know that our team provided the clear answers and sincere support you needed. Please don’t hesitate to reach out again whenever you have questions or concerns. Thanks for being a valued member.
You helped investigate and stop a fraudulent credit card application, and helped me freeze my credit with 3 agencies.
Gerhard, it’s great to hear that our team was able to quickly help resolve the credit challenges you faced and bring you peace of mind. Knowing you feel supported in keeping your information safe is a priority to us. Thank you for sharing your experience and for being a valued member.
Don, thank you for recognizing our team's clear and reliable service. We’re committed to keeping your experience straightforward and secure at every step. Thanks for being a valued member.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
MaryKay, thank you for the kind words. We are happy to hear our team is providing you with excellent service. Thanks for choosing us.