iDreamProm

They say on their site that they check each dress 4 times. RUBBISH. My daughters dress arrived with a bead hanging off the front of it. There was no spare bead sent. I found that there was no hole on one side of this bead and it could never be sewn on. Surely the sewer would have the brains to change the bead she was unable to sew? I have emailed the company 8 times asking for a new bead to be sent to fix their error. They treated me like I was dumb and kept saying I should use a smaller needle to sew the bead or drill a hole. There was no hole for any sized needle and no way to drill a hole that small. They then wanted me to spend $25USD for them to post 1 light weight bead to fix their stuff up. It would not even cost that much to post they just wanted more of my money. Their sit says to check your garment and let them know of any problems. What utter lies. SO would I buy from them again NO. Would I recommend them NO WAY. I am now changing the whole row of beads myself to make the dress wearable for the ball at my cost. GEE THANKS FOR THE WONDERFUL EXPERIENCE.

I found a designer dress that I really liked in a store but it was super expensive, then I found the same dress on this website for cheaper. The website says that there will be a 5% difference between the dress the picture of the dress, so I didn't think there was going to be an issue. I got the dress on time, but it looks almost nothing like the dress I wanted. The colour was slightly different and the design wasn't even the same. A knock off of the real thing. Extremely dissapointed. Prom was supposed to be my moment.

Worst company I have ever experienced. Have been trying for two weeks to get a refund due to crappy sewing job to no avail. THe company actually offered me $30.00 for a refund for a $129.00 dress, using the excuse "we had to pay for the material and the tailor". REALLY! And thats my fault that you have crappy tailors? I am the one out a dress and $129.00. There is a 1/2" gap on the side of the dress because they dont know where to sew the hooks properly so they dont show. The color is also misrepresented. It was supposed to be hunter green, but instead I get green on the bottom and aquablue on the top. Talk about FUGLY!

I ordered 2 prom dresses for my twin daughters on April 21st. I did custom fit and had both measured. I paid a total of 330.00. The dresses came on May 6th. It has been down hill from there. The 1 dress was way too big. I sent them pictures like they asked for on the website if i had a problem. They said it was my fault if the girls were measured wrong and they can't help me. I sent them pictures with a professional tailor and they did that they did what i asked. Then they said to send them a video. I did that as well as send them a picture of the tape measure around the waist of the dress show it was bigger than my measurements. They still won't help. I tried fight it with my credit card but since its overseas there is really nothing they can do because the company already had the money. And don't bother trying to call. It is an international call and you will never get through. Now i have spend another 200.00 to buy a dress for my daughter's June 6 prom. PLEASE STAY AWAY FROM THIS PLACE!

This site did have some pretty bad reviews when I ordered, but they got better, I wanted to post here so that people know not everyone had a bad experience. I will be honest this company does post picture of designer dresses and does not actually sell the exact dresses, instead they make the dress based off the pictures. So, while it is not THE dress, it is very similar and you can even get it custom made to your measurements for like 10$ more. I bought my prom dress here because all of the dresses in store similar were like 700 ( i wanted a fuller skirt, ball gown like). So to find it for 200 was awesome! I measured myself, I was a size bigger than what I would try on in the store, but my measurements matched, and it fits perfect :) The dress came one day early, hand delivered, with the back a corset instead of zipper, a special request they didn't charge extra for. The dress was slightly different from the picture, but not much, and not enough that i wouldn't try it on in the store. I am very happy with the dress, have to get a quick hem, and i'll be ready for prom! Don't worry, if you do want to contact them email is definitely the best option. :)

Do not order from this company! They are unprofessional and late with their orders. I ordered my prom dress on this site two months ago and still haven't received my dress. They gave me four different dates as to when I would be receiving my dress and I am still left empty handed. When I called to find out what was taking so long no one answered the phone. I called at 11:30 to find out again what was going on and a confused woman who barely spoke any English answered. Instead of helping me with my situation she told me that she had "other" people and issues to solve, and that I should go to bed because it was "late" she did although tell me that she cancelled my order (which I don't trust) and told me it would take 5 days to return all of my money. Now I am left with no dress. No money. And less than a week to buy a new dress and the rest of my prom look. This company is a scam and a fraud. They don't know what they are doing and are unorganized. Do not order from here ever!

I odered a prom dress for my daughter it looked like a Halloween costume dress when it came! I had did an online live chat with a representative before asking about returns if we didn't like the dress. I was told if it wasn't a custom fit dress it wouldn't be a problem. As soon as i opened the package i e-mailed them. I have been going back and forth with them for a week now. They told me to resell the dress! I have never in my life had a company tell me to try and resell something. On their website it states how the satisfy their customers. They are an untrustworthy company!

Worst experience! They missed an item I paid extra for and refuse to send it to me, trying to push me to receive a refund rather than just making it and sending it.
Not the best experience since its for my wedding!

14 emails sent asking them just to make a waistband and send it to me. Instead, I repeatedly get asked if they can just refund my money and I go to a local tailor to make it.
I bought online as I have no time, not to be told too bad so sad on a missed item.

Pathetic service and even worse, patronizing... after every email refusing to offer thr service I paid for, they tell me to "have a nice day".
Disgusting customer service.

First of all if there was a no star or a negative Star I would have added it
I ordered a dress for 200 dollars with a similar image of the dress in the screen(Royal Blue)... they told me that it will take them one month to make my dress and ship it... the month passed by and I received nothing... I contacted them they told me they are doing their best and they wanna make my dress perfect... bottom line I received my dress after one month and 18 days... they gave me a tracking number and when I received the dress I was in a complete shock!
The dress was in an ugly shade of red that looks like dirt and the beading were in blue!... the dress was a super ugly mismatch that any sane person wouldn't wear... when I contacted them they said they gave me my order and sent me a link of what I ordered(also they removed the link of the dress from the entire site)... Iam ******* percent sure that wasn't my order! I said to them like million times but they insisted then I tried to play along with them and said if ur insisting that this is the color I picked how come the beading are blue not red and the beading in the picture match the color of the dress... if I changed the color u change the beading... they said no that's personal taste and we followed the taste of our tailors!... I said Iam not buying this and I want a full refund and u will pay the shipment back!... they said order a new dress and we will offer u a discount (they still have the nerve)... or return the dress and we will refund u... I was I will return and go with a full refund... they said sorry we wont give u a full refund I contacted my bank and told them abt my issue... they said ship the item back and make sure to have a tracking no to take the refund (I used my credit card for payment) I shipped it back and cost me 70 $ with the tracking service. I feel so pissed off... plz do ur self a favour and dont buy from this site!

Great company, they answered to all my questions very promptly and politely, always.
They also had some doubts and they called me so they could solve them. Great customer relationship!
I was a little bit nervous, because I've read some bad reviews about the website, but I couldn't be happier. My dress is just fantastic! It was handmade, so every detail is unique, but it's all very similar to the picture.
The dress came within 10 days earlier, but it came in a very small package, so it will need some laundry service before my wedding - that's the only negative point I have about it.

I ordered a wedding dress, veil and petticoat from this website. When I got this things I was shocked because everything was packed in one small plastic bag. Dress fits me but quality was poor, cheap china dress and they send a wrong petticoat to me, they said that this petticoat that they send fits better which I ordered... they refused to return my money back for petticoat. And I paid for shipping charges 26 pounds, although they are saying that shipping is free! Don't believe them and don't order anything!

Do not buy anything from this website. I ordered a wedding dress and it was nothing like the picture. The quality was disgraceful, the lace felt like plastic and the fitting was all over the place! The sequin seam at the front was not sewn in line with the rest of the pattern and looked wobbly. It was absolutely awful! I sent some pictures of the dress as requested by their returns department. In response they told me that the picture looked fine which was a lie because the faults were so obvious. I literally sent about 10 emails back and forth to their returns department about getting a refund but they kept on sending me back outrageous refund offers. I ended up accepting a refund for $60 after paying $260 for the dress in the first place, that did not include the €55 duty fee I had to pay to Customs and Excise when it was delivered which there was no mention of when I made the original payment. The dress is now sitting in a plastic bag, it's so awful that I would be embarrassed to donate it to charity. Do not buy anything off these rip off merchants!