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iCanvas Reviews Summary
iCanvas has 144 customer reviews and ranks 13th in the Art Prints category. Common review topics include customer service.
Great company and great product. I have my art licensed with icanvas and customers have been happy with their experience with them also!
Great pictures, speedy customer service if needed. Completely satisfied, thanks Andy! Will be sure to order more with confidence!
I have never ever experienced such good customer service and that is so rare today. I want to thank Andy for his excellent response time and went above and beyond my expectations. Thank you, iCanvas for working with me.
ICanvas has a wide variety of Art & great prices. The customer service is outstanding. They go above & beyond to make sure you are completely satisfied. I look forward to purchasing more Art from iCanvas.
The product that I received did not match like I thought. Within 2 days, they refunded my money and told me to keep the product.
The customer service is outstanding. They send me a new replacement print without any additional charge.
I order art work, but I miss calculated the measurements. I call and Andy answered. His customer service was beyond great in helping me with my order. Andy was GREAT!
Issue with my framed artwork, and Deborah, iCanvas Support, processed a replacement order at no additional cost. She was very professional and quick to respond to my email request. Thank you Deborah!
This was my first time to deal with iCanvas, but I can guarantee that it won't be my last. The quality of the canvases that I purchased is remarkable! The only thing that can top the quality of the workmanship is the wonderful service provided by the staff. I was lucky enough to have "linked up" with Andy, and he went out of his way to be sure that I understood the different types of frames. I can't tell you how many times I changed my mind about which canvases that I wanted and how I wanted them framed. Andy was very patient with me threw three purchases and different framing. Never once did he make me feel like I was wasting his time! Excellent Employee!
Thank you Andy
Kimberly
Bought two large canvases for our new home. They are gorgeous, great colors. After about a month the larger canvas started to wrinkle. I tried to tighten it by tapping in the shims as suggested by the company but to no avail. They are going to replace the large canvas and asked me to donate the original. With that kind of customer service you can't go wrong. I will be purchasing more from iCanvas.
Never again will I work with this company! They have no quality control & an overall lack of a good business practice. Not sure how this company stays in business. These canvases were for a customer & I had to forfeit my fee in order to keep my customer happy. Several of the canvases were damaged. As I stated at the beginning - horrible experience.
So easy to work with. They go all out to make sure you are pleased. Had a problem which was my fault and they pleasantly resolved it. Would definitely recommend this company to anyone. My next art purchase will definitely be made with this company. I give these people an A+. Doris B.
We purchased a picture from icanvas but experienced a problem with the picture. Called their customer service line, spoke to Andrew. He was professional and tried his best to solve the problem. Unfortunately we are unable at this time to rectify the problem and they gave me my full refund right away. I will continue to do business with this credible company who values their customer.
They truly stand behind their products with superb customer service. There was a defect in the item I ordered and the company took care of everything ASAP. I couldn't be more pleased and will soon be ordering more from his fine company.
Cancelled order well before receiving because I was unclear as to what the actual art was. After a few emails and after a order placed I was informed exactly what I needed wasn't what I would be getting. The cancelation was handled well and all is good thanks to xlint communication.
I asked to return a print and they refunded my money and let me keep the print! I was surprised and very satisfied.
I was so exciting to get my canvas for my kitchen and when they arrived they were better than what I was expecting. Looks like a real painting and colors are on point. Gonna shop there again for sure. Great customer service too! Thanks guys and gals. Keep it up!
Really appreciate the company's attention to service and promptness. Great art selection and beautiful craftsmanship. Ordered one piece with a matte black frame; gorgeous. Thanks iCanvas!
Ordered print 2 weeks before xmas and website said "guarenteed Xmas delivery".
Item never arrived and so I contacted the company. They blamed shipping and said they would reship and item would arrive within 7 days.
7 days later and they haven't even shipped the item yet.
They have offered me no compensation for not meeting their original guarantee and have already broken their word on a revised date for when the item would arrive.
What is a guarantee worth if they don't back it with anything? I understand things beyond their control can and do go wrong... But customer service has already lied to me in the aftermath by not reshipping product when they said they would for a second time.
I needed a print for Christmas but had noticed it could not get here until after Jan. 1; I did contact ICanvas and got a prompt reply so quickly. Yay! So happens I had already ordered the print, anyway, but had forgotten it was here... found it last night! I have purchased a few items from ICanvas in the past few months and have been very well-pleased with their speed of shipping, the variety of products offered, and the prices, too! Andy, the ICanvas rep was helpful and so pleasant and he didn't even laugh at me for being so forgetful, either... LOL So, all in all, this lady is one happy camper right now.
