Hulu began merging it's authentication and billing system with Disney+ in November 2024. I had two separate accounts and I moved to cancel one account while taking advantage of a promotion on the other account. Logging in with the system was glitchy and inconsistent during this time, but eventually I received a notice of success for the promotion. Later (after these system issues were resolved) it became apparent that the previously inactive account was repeatedly billed at the same time as the other account without authorization. Both accounts received charges at the exact same time. When I called customer service to resolve these issues, the representative hung up the call and Hulu has refused to acknowledge or take accountability for their system.
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Hulu Reviews Summary
Positive Highlights
- Offers a wide selection of popular TV shows and movies.
- Provides access to timely content that many viewers enjoy.
Negative Highlights
- Billing issues include unauthorized charges and removed add-ons without notice.
- Customer service is often unhelpful, with reports of calls being hung up.
- Technical glitches can interrupt streaming and force extra ad viewing.
Most commonly discussed topics
The most helpful reviews behind these summaries
I have the hulu annual with disney+ add on. Without any notice whatsoever at all they took the disney add on away. I only discovered it when I tried to login to watch disney. I called them and asked them what happened and they had the balls to say they did send emails informing people. Why would I call and say "What's wrong with my account?" if they actually really did inform people that they would be changing the structure of the disney/hulu bundle. So I have to go a year without disney+. If they jack the price up from $12.99 for the bundle by the time my gift card runs out they will lose my household as a customer. I had no qualms doing this when netflix wanted to play greed games. If they don't care about screwing customers I sure as hell don't want to give them anymore of my money. They did it to themselves.
TERRIBLE STREAMING SERVICE. You lose connection to the videos or they have glitches that stop the video and lose your place. Then you have to watch ads to find AND get back to where you were. There's just SO many small annoying glitches you wouldn't expect from a MULTI-BILLION dollar company! Only reason not a 1 star, there are a lot of decent movies, but realistically there are other streaming services with just as good if not better options depending on what you're looking for.
I keep it for certain shows I can't do without, but hulu needs to hire competent people that can build a basic friggin' interface. Get on it already! You suck Hulu! You're ripping us all off making us use that backwards bs and you know it. Man tf up.
I haven had hulu for about 1 month. Enjoyed some shows. But in the last week I can't watch certain shows that I was able to watch. When I contacted them they said its like an "old cell phone when you can download certain apps". Well why could I watch the show yesterday on my tv and not today. They are not helpful at all.
Hulu is a dumpter fire, a black hole of corporate short cuts, where entertainment goes to die. First and the most annoying is the commercials. How they can justify a pay for streaming service WITH commercials is criminal. But what's worse is the commercials repeat ad nauseam. The content of the commerical are somehow worse, completely wrong demographic, obviously manipulative, and just all around bad. Hulu's commercials actively makes me want to boycott anything advertised. Their original programming (save handmaidens tale) is awful; just shallow bs. All flash no substance. They might as well be bravo. The interface is janky, making it hard to navigate to or keep queued up programing I actually like. Instead it forces feeds you pop bs you never asked for, just like the iTunes home page. Hulu truly exemplifies a bad service. They took all the mistakes made by network TV over the last 18 yrs and applies them to a streaming service. Let's put it this way, if netflix is a flying car, hulu is a 96 Ford Taurus with rocket engines painted on the side and cardboard wings. Case and point, hulu disabled their feedback page, probably because they couldn't handle the negative back. Please hulu just stop being so horrendously bad.
I spoke to Brandon about an issue I was having and he went above and beyond to help me. I seriously haven't had such amazing customer service in a long time. I am a happy customer
Customer!
Light commercial is a big lie! In 50 min episode they showed like 3 times 90 second commercial! Is that light? Big lie. Also they dont have a lot of movies and serries we were interested
I wanted to write a review about Hulu, I really wanted but I couldn't, and I still can't. I'm sorry, but I'm not from the USA so I'm not allowed to witness the magnificency the service that Hulu has to offer. And since the internet is becoming more user-unfriendly by the day, due to policies, limitations and other stuff, I decided why not; I will write about how I see Hulu. Hulu is now sadly, everywhere on the internet, you can "see" its videos under most news articles and such. But it's all USA-restricted, while the internet is still a worldwide thing as far as I know. So, dear Hulu, become a worldwide service or get the f*ck off my worldwide internet pages!
Oh and lastly, if you want to actually use Hulu, you have to go live in the USA or get a VPN... but I'm afraid a VPN alone will not be enough to register, since I read you can only register with your credit card or PayPal address, that belongs to a resident from the USA. I wouldn't be surprised the least if somebody would actually go through the hassle of getting a fake credit card just to be able to register. Hulu in my eyes is a parasite of the internet, with such limitations and should be either expanded or forgotten.
I started Live TV service on the 11th. I found out it does not work on the device in my bedroom, so I was going to cancel Live TV but keep streaming before it renewed. On the 2nd I was billed for the next month. Customer service told me that's the day they bill and my prior bill was prorated.
I said, fine, ok, please cancel Live TV and I explained why. I was told I would be charged an entire month and could not be issued a refund because I had "a lot of usage". I said, you just charged me today, how can that be a lot of usage? I was told that if I had only watched one show, they could have refunded it, but since I had the TV on in the background for a few hours, they refused. I escalated and was told the same thing. I asked for the next level up and was told there was no one higher to talk to.
So because I was STREAMING, not even watching live TV in the background for a few hours, they were refusing to refund the month I was not going to use. I told them to cancel my service completely.
I would have renewed the live TV portion of the service, and kept the streaming, once I upgraded my device in the bedroom, but not after that terrible customer service.
I never opted in for anything outside of the basic $11.99/month service. Then I got a rude awakening with a $42.26 charge for add-ons I didn't ask for. I then logged into my account to see that I had supposedly opted in for EVERYTHING at almost $100/month! I requested a refund and an immediate cancellation. If they had appealing programming beyond "The Handmaid's Tale", I might consider forgiveness. But everything else is a yawn fest. So, buh bye, Hulu.
This service is a total rip off! Stay Away! They try to lure you in with a free trial and then when you cancel the service even during the free trial period they post it later and force you to pay for the entire billing period even if you cancel before. For example they said that my cancellation didn't post until July 22 but even though I clearly don't want the service they are forcing me to pay until August 11. Stay away! Way too expensive and terrible customer service!
I pay for 11.99 plan that says "NO COMMERCIALS" yet they still play 1 ad before and after each movie or episode. When I call they say with the 7.99 plan you see 5 to 7 commercials. My argument is I'm not paying for a limited commercial plan. My plan says NO commercials that means zero not 1 or 2. They won't do anything about it cause they are in a contract with those networks. But they shouldnt label their plans limited and no commercials when in fact all plans have commercials, just each plan differs on how many commercials you see. Also dont get their live plan, it constantly goes out and doesn't work we dropped it the same day we added it.
Hello all, I hate hulu with a burning passion. My reasoning? I paid every month for about a year and out of that year my hulu probably work 7 of those 12 months. I finally canceled when I couldn't even open the app on my tv anymore and when I called customer service (multiple times) they would do something through my computer or tv and it never fixed any of the problems. Currently my father is paying for a family account and whenever I try to use to use it, I get logged in, I get to the "Who's Watching" page and when I try to click on anyone is doesn't go anywhere, I can't create a new profile, but that doesn't help, and when I refresh it logs me back out! Stupid streaming service with far too many bugs to be worth having.
Wow, Hulu just is clueless aren't they... Their old app was superior and the fact they replaced it with this garbage is absolutely insane...
Its the lack of buffering that makes this app almost useless. If I get a bad LTE connection, this app will pause over and over and over and over and. Well you get the idea. So when I use this anywhere where there is a bad LTE signal, every single show is unwatchable. And, Netflix NEVER has issues in the same location that Hulu has, and in terms of buffering, I don't think Hulu buffers AT ALL...
The fact Hulu does not buffer is mind boggling... So whenever the signal is affected, so is the video and then you get absolute garbage quality. Who wants to watch a show that pauses and unpauses practically the entire time...
The old app seemed to work a LOT better in low signal situations. Or at least I don't recall it pausing, unpausing, pausing, etc. etc... Anway, I'll keep Hulu for the desktop/laptop version which is great, but this mobile app is absolutely pathetic... Please FOR THE LOVE OF YOUR FRICKIN CUSTOMERS ADD BUFFERING to the #*#$ app!
Basicly a chore to watch things on desktop since they changed it. Hulu was already slow for loading and at times would have constant buffers even with 300MB/s internet. But now it has all those problems, AND is even worse. The new layout makes it hard to find something to watch, they mixed the sub and dub episodes for anime into 1 list, and they even removed the watch next button from the bottom of the player. Honestly they video player just looks like they just ported their mobile player to the desktop. That player works well on mobile, not so much on desktop.
I pay $45 a month for Hulu and can't even watch an on-demand movie without seeing 4 minutes of commercials at a time. It's absolutely ridiculous. This will be my last month of subscription
You have saved my life HULU! Tried other apps. They all had something I had to do without. Finally
Subscribed to Directvnow. Tried to cope for about a year. Just couldnt take the issues of buffering, stopping, and asking if I was still there. Decided to pay higher price and get Hulu! Boy was it worth it! Love it! What a relief. Thank you. (Have had Roku stick and no problems)
Its awful funny how the showes themselves will jump a glitch out but an add that kicks in, in the middle of said jummping and gliching episode, run miraculously perfect. Explain please
I am writing this review while i wait for a TV show on Hulu to load. It is slow has many ads and is a pain to watch. I got it so that i could watch the world cup and its costing me 40 dollars a month. I will admit that it has a great variety of shows that i want to watch, but it is hard to watch when it stops every two minutes.
We love Netflix and AmazonPrime so we thought we would give Hulu a chance. It is terrible! I can't stand the fact that they charge another $8 a month to have no commercials! Then ontop of it I was in the middle of watching a show and it just totally signed me out and wont let us back in to finish watching what we were. Terrible experience.
When you buy the top of the line with limited commercials you would think there would be a couple per episode. This Is A Lie. The commercials are getting worse and worse by the week longer and longer. Crooked greed just like regular cable
If you are looking for a viable alternative to cable, hulu is not a bad option. The live TV service is really good! However, as far as their other content not great at all. They claim to have the largest movie collection on the web. I have yet to search for a movie and find it on hulu! Now they do have some series they have produced themselves that are ok, but not nearly as good as Netflix. Overall they are just ok especially if you choose the live TV option for 40/month.
