Hifi-Tower.co.uk

I bought this Herakles touch blender, cuz I wanted to get a good blender but without spending that much, so I looked through the variety of blenders and saw this one.
I ordered the black one, looks quite good, really like the touch pad, its working well. The extra thermometer is funny, idk when to use it yet but ok.
What I also like is the jug, cuz its not like all these other ones! Easy to clean.
For now I only tried out making smoothies and even crushing ice. Its def working great :)

In early December 2014 I made an order online, after I had called the them I was told It would take10 working days for my DJ Music set to be delivered. Went out my way to set up an account on their site only to read few days later that my order has been cancelled. There was no reason given for the cancellation on my account and I received no email etc. The x mas present I had in mind never materialized. Many attempts to reach them failed until the second week in January 2015 after waiting 30 min on phone!. Got my money back a few days after but I still feel cheated!

Horrendous. I ordered speakers 2 weeks in advance of a party and the day before party they still have not arrived. I rang hi-fi tower and waited on the line for 15-20 mins. Lady then said they would ring back. I missed the call but left a message to say they will resend the items and give me back 5 euro for inconvenience. Woo Hoo! No explanation and still have not received any confirmation of resend. Appalling. I will never buy from here again and I will urge any one to do same. Very unhappy customer.

Appears that Auna and HiFi Tower are the same company. I found this out when I had to call their premium rate customer service number.
I placed an order with the company over 2 weeks ago and after not hearing anything I called them to see why my order had not arrived after the 3 days as advised when placing the order. I was then told that my order (Auna karaoke at £134) would not be delivered in time for my daughters birthday and that the company had made an error with my order. I queried how they had taken the funds but then made an error? James, the customer service advisor told me that he would investigate this and also call me back to advise what happened and what the company could do to resolve the issue for me.
Later that day the money was put back into my Paypal account and an email was received from James advising that he had put the funds back in my account, no mention of what the business would do to correct the fact that my daughter would not be getting the karaoke I had promised her or taking my funds with no exchange. I emailed them back and no response.
My advise for anyone thinking of using HiFi Tower or Auna direct is simply - don't. Use someone more reputable like the major UK toy retailers or electrical retailers.

Ordered a complete PA set up via their ebay store for £169 so my charity can put on fundraising events, the amplifier was so badly dented that it had to be dismantled and straightened out, good job it still worked as needed it next day (took ages to arrive), had to replace one of the subwoofers in speakers then after first use the other one went, they offered me 10% refund on purchase price (£16.99) after paying over £40 to repair what was broken, since then other things have gone wrong, can not contact through ebay, sent two emails through their website and no reply, even said if they made a donation to my charity it would help, nothing, my charity is now down over £170, this is disgusting.