Heartland America

Bought a snow blower from Heartland America for $27.99. Called manufacturer &was told that it was refurbished so 2 yr warranty no longer valid. New would have been $21. Add in Catalogue didn't mention that it was refurbished.

You stay on hold for forever every time you call. Everybody i have talked to are helpful but they sound like they are not happy to be there. They lose your orders. I have been waiting for 3 weeks for a trace to be completed. Sometimes when you call the number it says you have reached them outside business hours and hangs up. Really disappointed. This was my first time ordering from them. I will not be ordering from them again.

This company has the worst customer service I have ever experienced after my call was answered after 45 minutes they disconnected me and then I tried to unsubscribe from their mailing list and it wouldn't let me this company is an insult to be called AMERICA

Heartland America advertises products they know they cannot ship and then cancels the order without notifying the consumer. Although they have never charged me for an item not sent, it is frustrating to be waiting for something that will never arrive. I have tried to get the U.S. Postal Service involved stating this is false advertising but as long as this company pays taxes the federal government does not care. Additionally, there is no way of contacting this company. Yes, they have a contact number and email address but I have never received a response.

I ordered a jacket on a Friday, then Saturday(next day) they refunded 75% of the money. No cancel notice or any other communication. I escalated a case to my payment company. I got no response from Heartland so I called them directly. My complaint was escalated to a customer service manager from the front line worker. The manager stated that the reason it wasnt all refunded is the minute the order was placed, the services were rendered and that was the service portion of the invoice. I pointed out my receipt shows an added tax and an added shipping fee that total that portion, no services. She tried to say these items were services that were "used" but agreed to a refund. I would beware that this site is a scam and they have policies to try and keep your money even when never delivering you any item.

I am not ordering anything else from Heartland America. I have tried twice to contact them but they have not contacted me yet. I have returned an item but the money has not been put back into my account. Very dissatisfied!

First off, their prices aren't that good. They will gladly take your money but they never confirm order or send tracking info. When you try to access the website to check order status, the website won't let you in and request for lost password assistance results in no emails being sent. And I did check my SPAM folder.

Calling customer service took forever to get through and the bored customer service rep simply said item is in transit. I asked them to email me a tracking number, giving them my email again but no email ever arrived. When I complained about all the SPAM they were sending even though I already unsubscribed — he transferred me to another department — and after 2 seconds of silence, I was disconnected. Dang!

Still getting SPAM from them and still no package after I spent $50 on an item for my 83 year old mother-in-law. This company is beyond awful.

I initially made a purchase of merchandise on July 2nd. I returned that same merchandice on July 18th because it it arrived damaged. I was recently told that Heartland America received that damaged merchandise on August 24th and that it would take another 2 weeks to process my refund. This is going on 2 months and I still have not received my refund. The customer service is horrible, this company's handling of refunds and exchanges are horrible and I suggest if anyone reads this to run away!

My brother purchased the RCA Bluetooth streaming sound bar for my birthday gift, after receiving this old piece of crap. Made in 2012. I connected to my TV as instructed. First I tried to connect to Netflix and was told this app no longer compatible with RCA products. No available updates. I then tried every app listed and was given the same response. Next I check the about page in settings. The license is owned by Netflix... it is not updatable.

My grandpa is a 93 year old veteran who has Dementia. Someone with a thick accent who my grandpa described as sounding Indian called his landline number and solicited his business. My grandpa told the woman on the line that he can't understand what she's saying or what she's referring to. The woman told him she needed his credit card number, which he gave to her. Thank goodness my dad caught the two $50 charges ($100 total) on his bank statement, otherwise there is no telling how much they would have taken from his account. My dad demanded the money back and it was refunded. He's keeping a close eye on the account to make sure there is no further activity. Someone needs to hold dishonest people accountable. People who victimize vulnerable seniors through scams are the scum of the Earth.

I ordered house shoes for my husband. They were sized on the small side, so I reordered in a larger size. When I read that if I didn't request an exchange when I mailed them back they would charge me a restocking fee. I call to cancel my new online order so I could request an exchange on the slip that I would send back. They told me that I didn't need to cancel, that I would get my entire refund. Well, of course I didn't and it took 5 weeks to get back my reduced refund. Beware!

I order the pet parade pet steps on Nov 23rd. Got email on Nov 26th and 27th saying it was shipped. Both emails had different tracking numbers. Called on Dec 4th asking where it was and the lady I spoke with said I should get it by Monday Dec 10th at the latest. It was delivered today, Dec 6th, after contacting their shipping partner, Newgistics, cause it had been sitting 2 hours North of me since Nov 30th. Newgistics transferred my order last night to USPS.