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From the onset I have had trouble with the platform and customer service could or would not help resolve the issues:
- My prize amount was reset: I was informed this didn't happen even though I emailed screen shot
- I could not post comments on my own contest page: never resolved
- The design brief section with toggles between antonyms reset at least a dozen times: I was told this is my own fault
- I extended my contest for two days but only received about 30 hours: this was the one issue resolved
- each time I made a payment the site said my payment had not gone through even though I could see it had processed, this is definitely a bug in their system
- The winning design was not delivered in the vector format promised.
As I informed their customer service I will not use this platform again.
It's a great site concept with plenty of designers! Customer service is good too. Only feedback would be to simplify your site's interface. One theme is blue and seems like a different website -- the other is black and white. Sometimes the page navigation is a bit cumbersome as a result, but no biggie.
We have done a couple contests and Hatchwise has always come through with great designers and designs. The process of awarding a winner is always tough because the submissions are always so impressive.
For a first time user it was much better than other platforms I have looked at. I found the designers on Hatchwise very good, and accommodating to the changes. I will be back on Hatchwise again for my next project.
I've used Hatchwise twice now and referred a friend who used it as well. I will be using it a third time soon. The real value behind Hatchwise is convenient access to the diversity and creative talents of worldwide designers. It's the only way I will ever have another logo created.
My first go with this contest was unsuccessful and disappointing, mainly because I was new to Hatchwise and didn't realize that I could comment on entries and instruct designers on how to proceed after the contest had begun. When I contacted customer service about this, they were exceptionally helpful with not only explaining how to encourage more successful entries, but also extended and upgraded my contest for me. I would absolutely recommend Hatchwise to anyone after this great experience. Very appreciative of the service!
Hatchwise is a great platform. It's my second time to bid a logo in this website. I looked into each of the design intensively. Especially some of the designs are really making us deficult to choose from another. Which i mean the logo were both very nice and pleasent to us. unfortunately we just need one. And I really want to thank all of the designes who presented their work to us. Big thank again!
Our Hatchwise experience was great. We had over 700 designs submitted to choose from! The designers were very timely making requested changes. Thank you Hatchwise!
I have never used Hatchwise (or anything like it) before. Wow! I have already recommended you to others. What a brilliant concept. When I read that I could expect 80 options on average, I thought it was an exaggerated number but I received more that 380 options! Some were not great but there were also a lot of really, really good ones. I would use this website again in a heartbeat. Nice work!:-)
Extremely happy with Hatchwise in general and always love what the designers do. This is my second time using and would definitely use it again and may consider even changing our old company up.
I was on a time crunch and seeing how they are suppose to be a "Money Back Guaranteed" i'll pay extra for attracting the so called "best designers" and to speed the process, to attract better so called "artist" i did NOT go the cheap route and set the award for $150. Entries were NOT of quality and Hatchwise required me to rate and comment on the entries submitted, which I did. Time was up and my supervisor pulled the plug. I reached out to Hatchwise and asked for a refund, I understood that listing fees would not be refunded I woulda been happy with the $150 but they refused to refund me. Down goes my Hard earned $239! I could have went to multiple "Freelance" website and would had gotten the same result for LESS THAN HALF of what I wasted on Hatchwise.com.
NEVER RECEIVED ANYTHING IN RETURN OF MY $239! These guys are CHEATS!
STAY AWAY! NOT WORTH IT! Plenty of other fair businesses out there.
The concept of HatchWise seemed awesome. We were initially excited and were hoping and expecting new ideas and insight for our new product. Upon submissions for a company name, we communicated regularly and most of the entries reflected minimum to no thought had been put into the names for us to us to consider. We couldn't believe 95 percent of the entries and feel certain that most of the participants are likely still in elementary school. We awarded a winner anyway and were expecting communication from her other than ''I'm not sure why you aren't receiving the files I've sent"... maybe HatchWise should have followed up with us?
Hi Lester,
I'm so sorry you didn't find the results of your contest satisfactory. Did you reach out to us at [email protected] and express your frustration? We are dedicated to doing everything in our power to make sure our customers get a final product, whether name, slogan, logo or brochure, that they are thrilled with. Please email us and we'll see what we can do to make this right for you.
For anyone else reading Lester’s review, we're proud that our community has come up with well over a million amazing logos, slogans, domain names and more since 2008, and unlike traditional creative firms, at Hatchwise you don't have to take our word for it or look over a cherrypicked portfolio, all of our work is right out there for the world to see (except for private contests).
You can read over two thousand unedited reviews (which link directly to the project they are for - with all work done for that project on full display) at https://www.hatchwise.com/testimonials
You can also browse thousands of completed contests at http://www.hatchwise.com/contests
Our design portfolio also has over a million designs in it: https://www.hatchwise.com/design-portfolio
Sincerely,
George Ryan
Hatchwise CEO
Few months ago, I created a logo design which won a contest on hatch wise, the site told me to send the finished project file to them(which I did)... after that I waited eagerly for the payout day to arrive. This was my first design on the site and a successful payout would have given me proper motivation to carry on submitting designs on hatchwise, but what do you know several weeks past payout day I still got nothing on my paypal account!... I msg hatchwise on all their support mails... NO FEEDBACK!... I WAS SCREWED!... THANKS HATCHWISE... THANKS!
Hi Wole,
I'm so sorry you had trouble getting paid out. I have no idea why you didn't get a response from us, we generally respond to messages within 24 hours during the work week, and usually much quicker.
I'm just seeing this review and I'm assuming things have worked out by now since it's several months old, but if it hasn't please email me at [email protected] and I'll make sure it gets taken care of right away.
Sincerely,
George Ryan
Hatchwise CEO
The customer service is outstanding and the quality of the designs is amazing. I had over 200 designs for $150 and got a great logo in the end. I would highly recommend this for any business looking for a design.
The customer service is awesome! I had a wonderful contest. I would recommend it to everyone.
Before signing up for a contest through Hatchwise, the site promised all sorts of things, like hundreds of submissions and many great designers submitted. I even purchased an add-on extra where the contest would be feautured in an email to tens of thousands of users. Imagine my surprise when, a couple days into the contest, there was a grand total of 1 submission. 1 totally subpar and unusable submission that I had to reject. It was then I knew that running this contest through Hatchwise was a mistake. At that point, no big deal, maybe my contest was not a good fit for Edgewise's base. All I asked for was the contest to be canceled and a refund. Not only did I not receive that, I received nothing, and I sent 3 e-mails altogether. The contest ended, with a grand total of 7 submissions (far short of the hundreds promised). Even if I had received an email saying, "Sorry, but no refunds," I would have lived with it, but total silence is not how to run a business. I only hope people read this and it ends up costing Hatchwise much more than if they had refunded me in the first place.
Hi Joe, just stumbled across your review and wanted to reply. We take customer satisfaction very, very seriously at Hatchwise, and we reply to every single email, support case and private message we receive as soon as we can. I really have no idea why you didn't get a response to your email, and I am sorry you had a bad experience with Hatchwise.
I know it's a long time since you left this review, but if you want to send an email to [email protected] I will make sure that we make this right for you.
Sincerely,
George
Hatchwise
Horrible! I have used many logo and naming competition sites and this is the worst I've ever experienced. The site is dysfunctional, the help pages are dead links, the owners are rude, rarely respond, and arrogant. There have been numerous complaints of winnings being held 4 to 6 months for no reason which I believe is fraudulent and illegal. Contests usually must pay winners within 30 days regardless what they write in their terms and conditions. They state in their hard-to-find "terms and conditions" in very small print that they pay monthly on the 1st and 14th, but then immediately following that say they can hold your funds for up to 6 months if they want to for no reason. I was not given a reason. They then add on top of the fee they get from the buyer a fee taken out of your winnings of another 20%-25% allegedly due to "Paypal's rising fees" (which are only a fraction of this). Huge scam! If you experience the same thing, I encourage you to do as I did and help get them investigated by reporting them to the New York Attorney General, the Better Business Bureau in the Georgetown, NY area where they are located, and federal internet crime and fraud bureaus. Also, write about your experience whenever you get a chance to warn others. Their address is Geekface, LLC, P. O. Box 41, Georgetown, NY ******* and their owner I believe is George Wesley Ryan
Hi Didi,
We are proud to have a track record of paying out every penny earned to designers in contests that they have legitimately won, it is our entire business model and if we didn't pay our designers we obviously would not be around long. I am assuming that you have been paid long ago, as your review is from 2012, but I wanted to leave a response here for anyone else reading it.
We've been in business since 2008, have paid out millions of dollars to designers since then, and consistently make payouts of many thousands of dollars multiple times a month. Occasionally it can take a little while to verify a contest win: making sure there are no issues with plagiarism or copying, that no credit card fraud is happening, collecting the designers info, getting accurate payment info, and making sure that contest holders did not enter the contest and pick themselves as the winner to get around having to select a winner - which is against of our terms of service and unfair to the legit designers who participated in the contest.
All of these issues can cause occasional delays (up to six months in a very few cases in our history - mostly in cases where the initial payment had been flagged as possibly being fraudulent) in payouts (although 99% of all winning designers are paid out on the first payout date following their win), but as long as the required information checks out and the win is legitimate we ALWAYS pay out our winning designers.
We have over two thousand unedited and uncensored reviews (which link directly to the project they are for - with all work done for that project on full display) at https://www.hatchwise.com/testimonials for anyone interested.
If you have any issues or concerns regarding Hatchwise please email [email protected]
Sincerely,
George Ryan
Hatchwise CEO
I won a logo contest, which ended two months ago. Payment periods (1st & 14th of each month) come and go and all I get is canned responses from them. The "My Account" page is a joke, as it displays just a bunch of nonsensical information to keep you guessing and thinking that something is happening. I would be shocked if they ever pay me. My next step is report them to the BBB.
Hi Bob,
We are proud to have a track record of paying out every penny earned to designers in contests that they have legitimately won, it is our entire business model and if we didn't pay our designers we obviously would not be around long. I am sorry that you had trouble getting paid, and I am assuming that you have been paid long ago, as your review is from 2012, but I wanted to leave a response here for anyone else reading it.
We've been in business since 2008, have paid out millions of dollars to designers since then, and consistently make payouts of many thousands of dollars multiple times a month. Occasionally it can take a little while to verify a contest win: making sure there are no issues with plagiarism or copying, that no credit card fraud is happening, collecting the designers info, getting accurate payment info, and making sure that contest holders did not enter the contest and pick themselves as the winner to get around having to select a winner - which is against of our terms of service and unfair to the legit designers who participated in the contest.
All of these issues can cause occasional delays (up to six months in a very few cases in our history - mostly in cases where the initial payment had been flagged as possibly being fraudulent) in payouts (although 99% of all winning designers are paid out on the first payout date following their win), but as long as the required information checks out and the win is legitimate we ALWAYS pay out our winning designers.
We have over two thousand unedited and uncensored reviews (which link directly to the project they are for - with all work done for that project on full display) at https://www.hatchwise.com/testimonials for anyone interested.
If you have any issues or concerns regarding Hatchwise please email [email protected]
Sincerely,
George Ryan
Hatchwise CEO
Same here M. M
Payment is frozen... For 5 MONTHS! Can't believe it...
Hi DB,
I am sorry that you had trouble getting paid, and I am assuming that you have been paid long ago, as your review is from 2012, but I wanted to leave a response here for anyone else reading it. We here at Hatchwise are proud to have a track record of paying out every penny earned to designers in contests that they have legitimately won, it is our entire business model and if we didn't pay our designers we obviously would not be around long.
We've been in business since 2008, have paid out millions of dollars to designers since then, and consistently make payouts of many thousands of dollars multiple times a month. Occasionally it can take a little while to verify a contest win: making sure there are no issues with plagiarism or copying, that no credit card fraud is happening, collecting the designers info, getting accurate payment info, and making sure that contest holders did not enter the contest and pick themselves as the winner to get around having to select a winner - which is against of our terms of service and unfair to the legit designers who participated in the contest.
All of these issues can cause occasional delays (up to six months in a very few cases in our history - mostly in cases where the initial payment had been flagged as possibly being fraudulent) in payouts (although 99% of all winning designers are paid out on the first payout date following their win), but as long as the required information checks out and the win is legitimate we ALWAYS pay out our winning designers.
We have over two thousand unedited and uncensored reviews (which link directly to the project they are for - with all work done for that project on full display) at https://www.hatchwise.com/testimonials for anyone interested.
If you have any issues or concerns regarding Hatchwise please email [email protected]
Sincerely,
George Ryan
Hatchwise CEO
After winning a contest, which had been prepaid by the contest holder, Hatchwise decided to freeze payment to me for three months. Their reason? Suspicious activity. No clarification given. I was told to check back in three months and they would look into it.
Hi MM,
I am sorry that you had trouble getting paid, and I am assuming that you have been paid long ago, as your review is from 2012, but I wanted to leave a response here for anyone else reading it. We here at Hatchwise are proud to have a track record of paying out every penny earned to designers in contests that they have legitimately won, it is our entire business model and if we didn't pay our designers we obviously would not be around long.
We've been in business since 2008, have paid out millions of dollars to designers since then, and consistently make payouts of many thousands of dollars multiple times a month. Occasionally it can take a little while to verify a contest win: making sure there are no issues with plagiarism or copying, that no credit card fraud is happening, collecting the designers info, getting accurate payment info, and making sure that contest holders did not enter the contest and pick themselves as the winner to get around having to select a winner - which is against of our terms of service and unfair to the legit designers who participated in the contest.
All of these issues can cause occasional delays (up to six months in a very few cases in our history - mostly in cases where the initial payment had been flagged as possibly being fraudulent) in payouts (although 99% of all winning designers are paid out on the first payout date following their win), but as long as the required information checks out and the win is legitimate we ALWAYS pay out our winning designers.
We have over two thousand unedited and uncensored reviews (which link directly to the project they are for - with all work done for that project on full display) at https://www.hatchwise.com/testimonials for anyone interested.
If you have any issues or concerns regarding Hatchwise please email [email protected]
Sincerely,
George Ryan
Hatchwise CEO
Hamza,
As we have already conveyed to you multiple times in response to your many emails to our support team:
As you state we DO have a money back guarantee for select logo design packages. Our money back guarantee for these packages is that you will receive the amount of designs advertised for the package your purchased (40 designs in your case) or we will fully refund your prize money, no questions asked. We currently only advertise the money back guarantee directly next to the logo design packages that include it and have very clear details there on what the guarantee covers.
Your contest (which anyone interested can view here: http://www.hatchwise.com/logo-design-for-KidswithVision-975767-entries-2_0-0) received 71 entries and does not qualify for a refund because of this.
However we are (as has been communicated to you many times) 100% committed to you having a great experience at Hatchwise and have offered you multiple options including extending your contest at no charge so you can see more entries, reviewing your design brief for you to see if it can be tweaked to go more in the direction you are looking for, and contacting specific designers who may have more of the design style your are looking for. Although we do have to abide by our refund policy we truly want you to end up with an amazing logo.
The reason for us holding firmly to our refund policy and requiring you to award a winner is because Hatchwise is not your average B2B business but is instead a huge community of many thousands of designers, 34 of which worked on your particular project.
In our design contests only one designer ultimately wins although many participate, and these designers work very hard under the assumption that you are going to award a winner and not back out of your contest unless our very clear refund/cancellation terms are met.
It would not be fair to our community to allow contest holders to back out of prepaid contests for arbitrary reasons when so many designers are working under the assumption that the contest holder is serious about awarding a winner.
We also have the option (which you did not take) of starting a contest for just the $39 listing fee and paying the prize money only after you have found a design you love, although this option usually ends in fewer entries because (again) the designers like to operate under the assumption that a winner is being awarded (which they did in your contest).
Please email [email protected] within 60 days of your contest ending to take advantage of any of the options listed above. We are fully committed to you getting a design you love and are more than willing to keep working on this project with you.
Sincerely,
George Ryan
Hatchwise CEO
[email protected]
-----------------------
To anyone else who may be reading Hamza’s review and my response:
Here at Hatchwise we have created over a million logos, and we have thousands of (daily updated) reviews for completed projects listed publicly on Hatchwise, and unlike just about any other company out there those reviews are connected to the actual projects they are for, so you can make up your mind on if you agree with the reviewer or not.
Check out our many, many, reviews at: https://www.hatchwise.com/testimonials
Also, as I said above in addition to our money back guarantee (which we honor 100% no questions asked for applicable contests) we also currently have the option (which none of our competitors do) to run a contest for JUST the $39 listing and pay the prize amount only if you love the results, see more at:
https://www.hatchwise.com/contest-pricing