GrowaceReviews 36

I ordered a light last week with expedited shipping. I have yet to receive it nor has anyone in customer service reached out to my inquiries, outside of David asking for this review.

I'm extremely disappointed with my experience with GrowAce.com I ordered a water chiller expecting a brand-new unit, but what I received was clearly used — it had visible signs of wear and damage, including parts that were not installed properly. I immediately reached out to their customer service and have been going back and forth with them ever since. I've sent detailed photos and videos that clearly prove the unit was not new, yet they still haven't provided me with a return label or issued a refund. It's unacceptable to treat paying customers this way — especially when the evidence is right in front of them. I feel like I've wasted my time and money dealing with this company. I would not recommend GrowAce.com to anyone looking for honest, reliable service. I hope they make this right, but so far, my experience has been nothing short of frustrating.

Customer service is horrible. CHat and phone you get nowhere. Email is fondly way to get in touch with a manager. Items under warranty you have to send proof that they are defective and then wait to see if Grow Ace decides to agree with you. Several fittings didn't fit when setting up ebb and flow system, ballast broke after 1 month of use and it has been two months and still haven't received new one. Submersible pump doesn't work and I just purchased from Amazon instead of going through them. Paid a lot of money for complete system and it is not worth the money. Connections don't fit, they leak. Cheap items with no assistance in set up or warranty.

I was placing an order for a school district to spend funds for a Farm to School Grant. I wanted to be sure I was purchasing the correct items to set us up for success and needed some assistance. Freddie was super helpful in his suggestions as well as helping to expedite the process with the tax exempt purchase. I am looking forward to receiving our products and begin growing with our students in our school nutrition program. I hope the growing process is as easy and successful as Freddie made the purchasing process!

Customer service handle my problem appropriately. I am allready ordering more. Satisfied customer A+++

Worst company I have EVER dealt with. Will not be buying anything else from them. If I could give zero stars I would have. Horrible experience.

So far so good. I'm kinda surprised I haven't gotten anything as to when my order will ship it said 1-3 days it's been that long still no info. Only other problem is I ordered my Kit and the very next day a better deal came out that would have save me more money and GrowAce wouldn't offer anything to compensate the large price difference. Will update after I get more information

Growace lived up to there shipping times with no damage to shipping boxes or products. Couldn't be happier with my first order. Growace has done a fantastic job in all areas. From product selection, pricing, seamless processing and fast shipping! WELL DONE!

Had a problem with controller draining completely contacted growace and Jenifer helped me narrow down the problem turns out one of my floats was slightly turned Jenifer noticed and instructed me how to fix it she was alot of help thanks *******@growace technical support!

Jen was knowledgeable fast and exact information. Will definately be makeing a purchase from acegrow

Customer service lacks on hand knowledge of the Aircube system and the functionality of the parts in the system. They provide generic answers and ask for videos and pictures. They can't be doing any in-house testing or growing with the systems. They would be aware of the problems. I've had to of the cheap pumps fail within 3 mo the of use and one of then the 2nd week. I pitched the cheap pumps and purchased 4 reliable pumps. The system itself is good and the pumps a TRASH

Ordering was simple. The website was ready to navigate and the choices plane and simple. I didn't notice any dimensions, that would be nice to have on the site. More to follow when I receive my equipment.

Had issues with my aircube and they are getting my replacement out asap. All reps I've talked to have been kind and helpful

These people spend more time creating and writing positive reviews for themselves than they do providing customer service. If you spend your money with them you are throwing it away. DO NOT order from them. You have been warned. After 2 months of phone calls and emails they sent me a frozen back of use junk. And this is after they refused to provide a refund after multiple requests for a refund. You will never get your money back no matter how bad the problem.

Still waiting on my product. Once I do receive my items, I will then update my review to extremely satisfied thank you so much have a good day!

I've used Grow Ace on my last few and current order, have to say they are spot on so far. I'm a seasoned grower and I appreciate quality products and fast shipping. Great company!

Ordered the motor 2 days and was emailed the tracking number today. Delivery will be tomorrow. Is true that they have fast shipping.

The okie doke
So I ordered the aircube 6 pot system with the intent of expanding it to 36 in the next year. I paid for the larger 105 gallon reservoir. Well the sent me a cheaper brand off their website. When I called about the mistake, I was told they would reach out by email. So more bad customer service. They offered me a $30 store credit if I was willing to keep their mistake. Funny part about this is that the grow ace model retails for $199.00 and the knock off brand retails for $119.00 on their site. Seriously you call that great customer service. So you offer me $30.00 and theirs a price difference of $90.00 your still ahead $60.00 and you want me to live with your mistake! Buyers beware!

I have had a few concerns and returns, I have had great experiences with Maria, Angela, and Travis. Excellent service