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I ordered a selfie stick and I received it a week later, when I opened the package, all the parts was different and didn't fit. I emailed the support team and they told me bs and apologized. WASTE OF MONEY
Orders dog clippers, super cheap price, fine print said they were returnable, and that all merchandise is shipped w/i 10 days. Received them 4 weeks later, can't return them, bummer..
I have purchased several deals and products from this website. The products are shipped after one week of order, and are arrived within three weeks. The customer service is prompt, polite and helpful. They usually reply me the next day after I left them an email message. The site sells vast variety of products, discounted deals in service, and discounted entertainment tickets, too. And they are obviously cheaper than regular price. It is a cool purchase website not only for shopping, but finding deals in service and family entertainment, too.
I've purchased deals on getaways, classes, dinning, family activities, etc. I've received gifts from friends with no issues. When I wanted to make a return, I didn't have any issues. Customer service reps are friendly and helpful. I enjoy Groupon site and app
They do not stand behind the merchandise they sell. Also too many hoops to step through to buy some of their stuff. Groupon would not allow me to exchange a lightning cable that I bought a three weeks earlier. They said I was past my 15 day return limit. This goes against the covenant of good faith and fair dealing. I bought a spare cable, when I finally got around to using it, it did not work. They did not want to hear about it. Basically they customer service person said I don't give a s*it. I've also bought other stuff previously of what turned out to be of low quality. I will never use Groupon again.
After only two messages. Groupon let me return something that wasn't as described. I am very impressed with their customer service. Didn't take days or threats. Two days two emails and it is all resolved.
I have bought services and products from Groupon and have had great experience with them.
Thanks Groupon!
I love this site, i have the app on my iphone and i use it all the time. I have bought a tablet, suit, leather jacket, phone, and numerous other items in the past year and a half. The prices are great and i tell everyone about the site as much as i can. I've saved hundreds so far. My only problem is that the two week shipping time can sometimes make me just use Amazon and the abundance of sexual pleasure devices is disconcerting to say the least.
***Updated review to one I left for just Groupon.com*****
I purchased an item for $250 and when I tried to use it, it turned out to be a piece of junk. I returned the item the next day. Few days later, I received an email from Groupon that they had received my item and were processing the refund and that I should receive my refund within 2-3 weeks, but most likely "faster". It has been over a month and I received no refund and no correspondance on when I can see my money back. I emailed them twice and all I got was a response from a Groupon Robot ( I kid you not, that's the signature) that they would contact me soon. Frustrated, I dug out a well-hidden phone number for their customer service and decided to call them. I was on hold for 60 mins (no joke) and after 60 mins they just hung up on me. I called again and again and was on hold for another 30 mins and got to speak to a real person. I was advised that they were "investigating" the refund. I asked what the problem was since I received a confirmation that the goods were safely returned. The Groupon rep asked me if I could send them the email because they don't have a record of that email. I did forward their own email to them and still nothing. This morning I received two more automatic emails telling me that they are still looking into the matter and someone will be in contact with me. Unbelievable! They might be good company when you buy something ( like I did many times before) but God forbid you need to return an item. You will not see your money back. Check customerscoreboard.com- 419 negative comments about Groupon customer service and only 50 positive one. They are notorious for delaying and not issuing refunds to customers.
