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Greek Gear has 61 customer reviews and ranks 492nd in the Colleges & Universities category. Common review topics include customer service.
Greekgear.com and Express Design Group have been one of our GO-TO organizations for all of our athletic apparel, and specialty items. Joe and his staff work hard to provide us excellent service from design to delivery. We will continue to work with them on a regular basis and would recommend them to anyone who will listen.
-Belleville East HS Athletic Department
I order lots of different products from Greekgear and have never been disappointed. The clothing is awesome. The stainless steel tumblers are my favorite and everyone loves them! A pleasure to work with.
Ordered several items... different items, different times, different needs. All perfectly done, on-time, with great service. They even designed a logo for me that I still use today. It was a great experience, and so glad that it is a family business. 100% recommend them!
Kevin M.
This business has helped me professionally and personally with various orders. I have ordered T-shirts, polos, jackets, hats, and more and they are always done to the highest level. 100 satisfied with everything Inhave ordered. Best around.
Great Family business! Great Customer Service! I am a middle school teacher. I order lots of personalized t-shirts, stocking caps, banners, stickers, and school memorabilia to use for open houses, parent teacher conferences, school auctions, character education, etc... The employees are always so helpful and work hard to get our orders out as efficiently as possible. I love this place! I will never go anywhere else! #Greekgearrocks
I have I have used them for business and personally. Have always had great service and product, no issues.
We have ordered several times from Greekgear.com. We have ordered large shipments of shirts for our crew, as well as last minute orders of shirts for our kids sports teams. Betty and Joe have gone above and beyond each time to make sure that our products are designed in a way that presents our business well, as well as looks great and that our crew like to wear and are comfortable. We appreciate your business and will order again!
We used Joe T's business for Lancer softball clothing and banners and had no problems. Excellent local business.
I have ordered numerous times and never an issue. Always great quality, on time and never an issue. Great company to order from and recommended them to all my friends and family!
WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.
The lettering was inconsistent between different products, resulting in one product looking perfect and one being incorrect. I have been calling/emailing for SIX months in hopes of a refund or correction and cannot get a response from Betty Adamson (Customer Service Manager, supposedly). I get the same routine scripted response from live chat referring me to her. I hugely regret placing a large sorority order with this company just to be treated so poorly.
The expedited fees are misleading. The item came incorrect and then when I called to have it rectified, they said it was my fault. I was told to go somewhere else to have it fixed. I have tried to resolve with the manager and she never contacted me back. Please save your money and go elsewhere. Never again!
Howdy - Just seeing this review. I want to apologize for the issues you were having. If it has not yet been resolved, can I ask that you call Betty our customer service manager at 618-539-9998. We are celebrating our 20th year online next year and I really want you to be happy.
I just got my order from this company and after only a week and a half the sandal's I brought broke and I had to get them fixed. Wow so let down from this site. I will not order again from here.
Howdy - Just seeing this review. I want to apologize for the issues you were having. We would be happy to send out a repalcement - that should not have happened so fast to those slides. If it has not yet been resolved, can I ask that you call Betty our customer service manager at 618-539-9998. We are celebrating our 20th year online next year and I really want you to be happy.
Their sizing is inconsistent and they do not accept returns. I ordered two shirts in the same size. One fit perfectly the other was huge and was obviously unisex (which was not stated in the listing or I would have ordered a size down). When I emailed them to return it they stated I could order another one for 50% off. They will never see another dime of my money.
For sure if the shirts were the exact same, they should be the same size - I am Just seeing this review. I want to apologize for the issues you were having. If it has not yet been resolved, can I ask that you call Betty our customer service manager at 618-539-9998. We are celebrating our 20th year online next year and I really want you to be happy.
This is the second and last time I ever order from this site! First of all, their timelines for delivery are a complete lie and when I emailed them ( because no one ever answers the phone) they are rude and ignorant! Secondly, the merchandise is very poorly made and expensive! The day I received my order, the actual pair of shorts, which look extremely cheap, has lettering from the sorority of my daughter and the letters literally peeled off the same day!
Jersey ordered didn't match measurements from their site. Off by several inches. I asked for refund or replacement to larger size. They refunded the money less 25% for restocking fee. I paid shipping both ways too. I may as well have thrown money into the wind.
This company is not legit. It is not an official greek gear company. The products are cheap. Furthermore, shipping personalized products take over 30 days, the communication from start to finish with the customer service reps have been extremely disappointing.
After all of the disappointment in not receiving my personalized gift from a thoughtful family member, I finally received it but the personalization was wrong. I would not recommend this company.
Very disappointed in the $75 sweatshirt I purchased for my son. I chose all of the upgrades and even added the additional $15 for the supposedly higher quality Champion sweatshirt. This is an extremely cheap sweatshirt. Cheaper than what you'd find at Walmart. Heck Wallyworld has better clothing than this! I cringe at the thought of the regular sweatshirts they are offering at $45. I customized my order by choosing a plaid print background (additional $) and then embroidered the Greek lettering of his fraternity (additional $).
The Greek lettering was perfect. My biggest complaint is the cheap quality of the sweatshirt material. For $75 I expected it to be nice. Champion brand has different levels of quality, this is one of the lowest they offer at the high upgraded price. Greekgear Needs Higher quality clothing. Also my order took 3 weeks to process and ship. That was a bit long however I wouldn't have mentioned it if they had used higher quality clothing. Very disappointed. I certainly won't order from them again. Next time I will check other people's reviews first before I flush money for nothing.
I wish I had checked the BBB first! They currently have 8 open complaints and 4 open cases filed against them for the same kind of thing! Do NOT spend your money here! The website is misleading and the customer service is terrible! I've been trying to get an issue resolved for 4 days now and a manager will not return my call. She's "still on a lunch break." I designed my own greek paddle as a gift using their online tool. The picture leading to the tool showed a paddle in full color. The tool itself showed my paddle and graphics in full color. I did an online chat with one of their associates who said I could ask for a proof (in the comments at purchase) of my item before production. I did that. I did not receive a proof AND my item arrived with NO color at all! When I called to ask about it, they said I would receive a call back to discuss the matter. I got an email showing the fine print on one of their many pages that said that particular paddle did not have color available. Regardless, everything including their design tool showed it in full color and I didn't get the proof I requested. As I type this, no one has called me back to try to resolve the matter. Deceitful company that I would expect will not be open much longer!
I ordered a gift for my cousin and I thought I was getting a nice embroidered sweatshirt. What I got was some crappy screen print in a color that wasn't as pictured online. The gold color is so shimmery and girly he would never wear it and its so tacky looking I wouldnt either. One wash and those letters are coming off. When I brought it up to customer service, they couldn't do much. No returns, no refunds. Now I'm down $40 and have nothing I can give him as a present. Customer service offered me 20% off my next purchase which didn't mean much as they had a 15% off sale going on at the time and I already don't trust this company. To recap - cheap products (not as pictured) and crappy service. You'd be better off ordering from Etsy or going to a local shop.
DON'T WASTE YOUR TIME OR MONEY
Only order by phone so you know when the item will be shipped. Paid $20.00 for expedited shipping, but production took so long, it wasn't shipped until the day I contacted customer service. Of course this was the day after recruitment! I was told this was a coincidence and also told it was a learning experience for my daughter. WHAT GREAT CUSTOMER SERVICE! Products are good just order very early so you don't have the same "learning experience".
Howdy - Just seeing this review. I want to apologize for the issues you were having. If it has not yet been resolved, can I ask that you call Betty our customer service manager at 618-539-9998. We are celebrating our 20th year online next year and I really want you to be happy.