Gosplitty

Reviewers
This company agreed to reimburse us for a total disaster trip booked by them but never did…. We contacted the BBB with copies of all the documents showing this company had screwed our vacation and the email where they claimed to have reimbursed us and GoSplitty never replied to the BBB request for information. They never reimbursed either. They are twisted, irresponsible, liars who will ruin your vacation and leave you stranded. DON'T book with this company - if anything goes wrong with your reservations they will leave out to figure it out yourself and you better have some extra dollars to find a new hotel and get home.

Impossible de me faire rembourser une nuit d'hôtel payée mais non réservée. Plusieurs mails envoyés sans effet

Do not waste your time or money! This is a huge scam! I paid for a hotel prior to checking in. Upon checking in, I was told that payment was not received and that I would need to pay for the room. They had my name but not payment. I have called this fraudulent website almost daily since then (3 weeks) and keep being told they are working on my case and they will get back to me in 24 hours after contacting the hotel. They do not update me within 24 hours and the hotel has not heard from them once! Do not use this, save yourself time and use a reputable 3rd party because this one is not it!

I'd give them zero stars if I could. They emailed me a receipt and said that it wouldn't act as a confirmation but the confirmation would be emailed shortly. I never received it. If I had, I would have noticed where we were confirmed for the wrong hotel room; a handicap king room instead of a standard two queen room for an 8-night stay. The hotel wouldn't fix it because they were totally booked and they couldn't do much since we booked through a third party. Emailed their customer service and never got a response. Tried calling several times and no one answers or calls back. Absolutely ridiculous! BEWARE!

Booked a hotel room through Gosplitty and the hotel went out of business prior to my check in date. Gosplitty refused to refund my money, saying I didn't fallow their cancelation policy.

Never ever book with this company; they're looting people's money. I stayed five nights at their hotel and they charged me for nine nights. They don't pick up your phone and don't reply to your e-mails. This compnay is a big SCAM!

I booked a hotel suite through them, paid them in full and they never paid the hotel. I had to pay the hotel directly for the full amount and have been trying for the past 4 months to get them to give the money they stole back to me. The hotel and I have provided them with the proof they said they needed to refund the money, but yet they just keep dismissing me and said they are working on the issue. Like others have mentioned, it is extremely difficult to get in touch with anyone over the phone. I truly believe that this is a sham company and I have reached out to request legal assistance to get my money back.

I do not recommend ever booking through them!

RUINED MY DAUGHTERS COLLEGE GRADUATION. Booked the room they took the money BUT NEVER SENT TO HOTEL! THEY FLAT OUT DONT ANSWER THE PHONE EVER. They prey on people who can't afford a lot and they don't care. AVOID AT ALL COST.

No app available, no customer service, no refund and fake refund offer, sight falsely changes peramiters so it's not working correctly. Absolutely garbage

DO NOT USE GO SPITTY TO BOOK ANYTHING.THEY DO NOT ANSWER THE PHONES,YOU HAVE TO CALL HUNDREDS IF TIMES AND THEY WILL LIE WHEN YOU TALK TO SOMEOME.I BOOKED A HOTEL WITH THEM AND WE ARRIVED TO THE ROOM THE AIR WAS ON FULL BLAST AND YOU COULD SMELL MILDEW,SO I TOUCH THE CARPET WHICH WAS STILL DAMP SO IT WAS LIKE THE ROOM FLOODED WETTING THE CARPET AND THEY WAS TRYING TO DRY IT BEFORE WE ARRIVED.THE BATHROOM CURTAINS WAS DIRTY AND SO WAS THE RESTROOM.THE HOTEL WAS SOLD OUT WHICH LEFT ME TO SPEND ANOTHER $750 FOR A BETTER ROOM AT ANOTHER HOTEL.IT TOOK ME THREE DAYS TO TALK TO SOMEONE FROM GOSPITTY AND THEN A WEEK TO TWO WEEKS WOULD Pass still not hearing anything.The manager at the hotel gave me his name and line number to give to go Spitty to call him because he wanted to recommend they give my money back,so I gave them the info and another week pass so I called the manager at the hotel back and he said they had not reached out to him which when I spoke to the next person from go Spitty they said they was waiting on him,which was a lie.GO SPITTY IS NOT A GOOD SITE TO USE BECAUSE IF THERE IS A PROBLEM WITH YOUR ROOM THEY DO NOT WANT TO GIVE YOUR MONEY BACK IR Accommodate YOU THIS THE #1 WORST SIRE TO BOOK ANYTHING.PLEASE DO NOT USE THIS SITE,ALL THEY WANT IS MONEY,THEY DON'T CARE WHAT CONDITION YOUR ROOM IS.I HAVE BEEN STILL CALLING AND NO ONE EVER ANSWER THE PHONES. IM WRITING THIS REVIEW SO OTHERS DON'T GO THROUGH WHAT I HAD TO WHICH I AM OUT OF 624$ FOR A ROOM THAT WAS NOT FIT TO STAY IN.They will send you message after you call about three times and say they are working on it then you want hear anything else from them.I WOULD GIVE A ZERO STAR IF I COULD

They wrote ALL fees were included upon payment. This is not true. I was charged 150 dollars for resort fees upon checkout from the hotel on my card that I left for incidentals.

This site is a scam, they charge you, don't let you cancel and don't actually book the hotel you paid them for. Terrible customer service too, the cheap prices are in fact too good to be true.