Gifts.com

I placed my priority order on a Saturday and paid for expedited shipping expecting the item to come on Friday. I saw all these negative reviews and was really nervous however this site has one of a kind personalized gifts and I found nothing similar so had to order. I was hoping for the best as it was a Birthday gift. The item came one day before the expected date and it was perfect! It was exactly as described; a personalized candle. Although their website never updated to shipping status, the item did come and they updated their status once it was delivered. It was a pleasant experience and I will order again. Thank you!

I ordered my products on 11/23/2018 as a Christmas gift for my nieces. The cut off for xmas delivery was 11/25/2018. I did not receive an order confirmation. No reply to 2 separate emails requesting the status of the order. Filed a claim with Paypal and suddenly the day after xmas I received it. No communication, no follow through and now I fighting to get my money back. They take your money, tell you what you want to hear, breach their contract with you and then do not give you your money. DO NOT PURCHASE ANYTHING FROM THESE THIEVES!

Ordered item to be delivered for Valentine's Day the 14th, even paid extra to make sure it arrived on this date - surprising your loved one at her work is always awesome- looks pretty stupid when it arrives too early or even next day -in this case it arrived early - now everyone thinks I don't know how to read a calender - now my wife will be the only one at work not receiving anything on the special day - DON'T BE AN IDIOT USE ANOTHER COMPANY - when I called they said "it stated by Feb 14"

When I ordered the pillow shames for my sister in laws wedding I figured I would be getting excellent merchandise considering I paid 40 dollars for custom shames plus an extra 30 dollars for over night shipping. When I received my product both pillow shames said the same exact wording and only one of the 2 peoples names on it. They both said I love you now and underneath Anthony. When Im paying almost 70 and some change for this gift I needed within 3 days I expected the merchandise to be correct. Yes understandable I did purchase fairly quickly since I was in a rush to receive the gift but for them to just say oh the warehouse must have made a mistake and then offer to deliver new ones almost a week later was HORRIBLE customer service. Considering I have worked in the customer service industry for over 8 years I would expect them to ship a new one out overnight but instead I got offered standard shipping for something they screwed up on. So now I have to go and purchase another gift and spend more money since now I cant get my money back for another 5 to 7 business days. There was absolutely no sympathy and the women on the phone was very sarcastic towards the end of our conversation. Needless to say I am disgusted with the service and will never be ordering from this website EVER AGAIN!

Ordered an overpriced flower arrangement to be delivered to my mother in time for christmas. On the morning of the 23rd, email received that it will be delivered "with a smile" later that day. At the last minute, receieved email that it wasnt gonna happen because of "damaged product". Only offered delivery another day after x. Mas without even a discount. So I depended on this company, as Im abroad, and figured the only job of this gifts.com was to get the product delivered on time, especially since the delivery cost was so high. In short, they ruined any opportunity for a gift to arrive for my 80 year old mother in time. Stay away from this company if you care about your loved ones.

SCAM STAY AWAY!

THEY CANCELED MY ORDER FOR THE HOLIDAYS WITHOUT EVEN NOTIFYING ME. TILL WEEKS LATER I HAD TO ARGUE TO GET MY REFUND WHICH THEY INSISTED WAS REFUNDED, BUT WASNT!

SO I WANTED TO PLACE ANOTHER ORDER AND THEY REFUSED TO APPLY AND DISCOUNT OR OFFERS FOR THE MAJOR SCREW UP ON THEIR PART! I MAKE THE ORDER ANYWAY AND THEY ITEM SAYS DELIVERED. I CALLED THE RECIPIENT AND OF COURSE THEY NEVER RECEIVED THE GIFT!

SURPRISED? ABSOLUTELY NOT!

THIS COMPANY WILL STEAL FROM YOU AND THEN DENY EVERYTHING!

Beware if you are ordering from this company. My experience has been frustrating and the customer service is nonexistent. I ordered a retirement gift and paid $39.85 to expedite the order (2 day air). The order was processed and shipped on Monday. Today is Thursday and no package. Mr Mark Ramsey (from Gifts.com customer service) stated that I misunderstood and I needed to allow 3-5 days for them to process the order, then the 2 day air time is added on with UPS. The problem with Mr Ramsey's statement is UPS tracking shows it was picked up and processed on DAY 1. UPS made the error, but Mr Ramsey and UPS do not take responsibility and I paid a premium to get the package in a timely manner. I called Gifts.com, eight times during business hours and was automatically routed to the "after hours" voice mail. UPS and Gifts.com do not offer a remedy. The problem with Mr Ramsey is that he failed to read my email and respond adequately. Be ready for poor customer service and a lack of an adequate response from this business. For your awareness, paying for overnight service, by Mr Ramsey's standards and Gifts.com, means you MAY get it within 6 working days.