Get Floors OnlineReviews 17

Frank did outstanding job. He help me find the flooring I needed with all my requests. Thank you so much will recommends to friends and family.

I have the opportunity to work with Chris Cadena twice. First time I reached out to him he went above and beyond to help me and my family find a hard to find flooring for my new home. Chris was very personable and professional throughout and quickly located the flooring when other companies could not. Chris went out of his way to secure the product and even gave me a great deal on it. Later on I found myself in a bind as I need some extra sq footage to finish my home so that my family could move in, again Chris was on top of it and quickly located the flooring I needed and then took the extra time to help get it quickly as we couldn't wait the normal shipping timeframes. Chris made sure to explain everything he was doing to help facilitate getting my family into their new home.

Without a doubt I would recommend Chris and his entire team to anyone needing flooring. He is a class act!

Chris Cadena provided exceptional customer service that went above and beyond expectations. He demonstrated extensive product knowledge while helping me select the perfect option, carefully balancing quality with affordability. His thoughtful recommendations and attention to detail made the entire process smooth and enjoyable.

What stood out most was Chris's genuine commitment to ensuring customer satisfaction. He took time to understand my needs and offered tailored solutions rather than just making a quick sale. His professionalism and dedication to customer service excellence truly sets the standard for what great service should look like.

The final product received was outstanding, validating Chris's recommendations completely. It's refreshing to work with an employee who takes such pride in their role and consistently delivers top-tier service. Chris is an invaluable asset to the team and represents exactly the kind of customer-focused approach that builds long-term customer loyalty.​​​​​​​​​​​​​​​​

We ordered a floor that we liked in a brick and mortar. We looked on-line and saved apprx 1k. When our order arrived it was missing a box and some delivery dmg, Marcia, our CSR, took care of it asap. Couldn't be happier!

I needed around 1k sqft of vinyl and spoke to Chris. He was able to quickly give me a ballpark estimate and lead time, and when the time came to make the purchase the total was a little less than what he quoted. The material arrived within the week and a half we went over, and the delivery process was easy and well coordinated.

I was having a terrible time finding a specific tile I desperately needed (I was 3 tiles short in my bathroom!), and Frank from GFO listened to my pleading and was able to come through for me and make an exception to their usual minimum requirements. Highly recommend these folks.

Pricing is competitive, especially when compared to other online retailers. Their customer service is responsive and knowledgeable. I reached out with a question about my order, and they replied promptly, providing all the information I needed. Shipping times were reasonable, and the products arrived well-packaged without any damage. Thank you Chris and the Get Floors Online Team. I am very satisfied with my order. My flooring looks beautiful.

Daniel by far is one of the best people I have worked with. He stays on top of everything. Is there for any changes or questions you may have. This has been on of my best experiences working with a materials vendor ever I might even say and I have worked with a lot of people. Great job and thank you so much for all your help Daniel! I think he needs a BIG raise!
Thanks again! Mary

They will not honor their communicated pricing. Total Scam! Worked with Chris, one of their sales reps, who couldn't be any less helpful. I had to source the tile samples myself and when I did, he quoted me a proce $550 more than online. My wife and I decided to order direclty online even though I would absolutely pay a premium for greta service which we did not recieve. The online total was $550 less than what Chris said it would cost (phot attached). Chris canceled my order without speaking to me. The Sales Manager, Greg Thompson, has not returned my phone calls and ignored the 2 emails I sent.

Gave card details but they can't charge my card. After taking card details 1 week pass by no emails. After that they called me and ask for wiring money or zelle. No legitimate buisness will do that. I lost 1 week of important time. Don't fall for these low life's.

Was hesitant to order as much tile as we did online, but they were super helpful throughout the process and our tile arrived perfectly. So happy we gave them a try!

I ordered an in stock tile on Sept 6 and was told my shipment would arrive in 10 days from Florida.
The order wasn't even processed in 10 days. The person who takes your order has no authority to follow up on that order and can not help you regarding anything as you have to speak to order processing.
The person I ordered from quit the very next day and I was shuffled over to someone else who said I cant help you. Of course order processing is a message machine that you can only leave information. (you never get to speak directly to a live body.)
After emailing and calling every day to get my order acknowledgement I finally had someone assigned to my order who said they would get it processed ASAP. That took another week of calling asking for the shipping and tracking info.
While they have a 3 page order review process to tell you about your delivery, returns, freight notes etc., they send an additional 2 page email about how to accept an order which basically says if you have damage in shipping too bad because we charge you $500 dollars for a "pre claim inspection"
My tile was delivered on a pallet that looked like an elephant had sat on all of the boxes. The fact that they were taped first and then shrink wrapped on the pallet tells me they were already in this condition when leaving the warehouse.
Too irritating to deal with this company ever again. I have learned my lesson
BTW my tile just showed up on October 6.20 days after they said I would have it. In light of many deliveries I deal with I suppose 20 days is not bad but I switched my spec to an in stock tile so I could keep my project moving. 30 days from order to delivery was not what I was told it would be.

Don't trust them, they are a middle man that has no control over what they are selling you. I contacted them about some flooring that was specified for a project, they told me that had the material in the quantity i needed. I specifically asked the guy multiple times, "is it all the same lot number, i can't have different dye lots", he swore he had the material quantity i needed all in the same dye lot. I placed the order than got a phone call from an "order processor" who i again reminded that I needed all of the material in the same dye lot, she said she understood and then called me back the next day to tell me that her supplier was asking her if this was multiple rooms and the size of each room. I told her i know what they are trying to do, they are trying to sell me multiple dye lots and I explained that I needed all the same dye lot. This went back and forth for about 2 days before they admitted they didn't have enough in stock for my order because it wasn't all the same dye lot (again, nothing more than middlemen). She then told me it would be about 10 weeks to get the material because it had to be made, again lying middlemen. I get a follow up email on August 11th that says my material will be ready on October 17th. While on vacation the week of September 25th, they send me an email that says my material is ready and is shipping and i need to be available to receive it on September 27th. Which is great except i'm out of the country on vacation with limited access to email and my "order processor" received an return email notifying her i was out of town with limited access to email but hey they don't care they already got their money now it's my problem and they don't have any control over the freight company. So they ship the material anyway, even though they know i'm not there to receive it, and suggests I find someone to make sure i accept delivery or i will have to pay additional charges from the trucking company.

I bought a specific backsplash I was looking for and only this website had!
I got the product within 3 weeks, which was a week later than I was expecting it, but it was worth it!
The product quality is great, I recommend it!
I received some pieces damaged and Marcia from claims services was of tremendous help to process my claim, thank you again Marcia!
Overall, great, beautiful backsplash!

Horrible experience on $6800 order. Very deceptive firm. First, flooring price appeared a savings versus Lowes and salesmen inputted the items only then announcing a $670 shipping fee, which wiped out savings vs. Lowes free or $79 delivery fee. Second, got told item was backordered unlike Lowes. Third, and most important, delivery did not include all items AND pallets were overloaded and crushed to the point the shipper could not unload product. Individual boxes were twisted and spilled out. We luckily had manpower and manually unloaded over 50 boxes at 66 lbs each. We immediately submitted a claim (on Thursday) for the missing and damaged items but were told we'd have to photograph each individual piece by Monday or the claim would be denied. That was impossible for us. The claim was denied. We we're even denied the missing items. Last, we realized the salesman asked us to pay via an echeck. Of course, that limits our ability to dispute the charge. Overall, a cunning sleazy firm. Lowes would have returned, replaced and cost the same in the end.

Chris is fantastic. He helped us stay within our budget even when it came to shipping cost. We will be calling him again on our next project.