Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Gemini

GeminiReviews 25

1.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Gemini?
grey stargrey stargrey stargrey stargrey star

Gemini Reviews Summary

Gemini has a rating of 1.1 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gemini most frequently mention and customer service. Gemini ranks 56th among Centralized Exchange sites.

service
10
value
10
quality
9

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Brandon W.
Unfollow Brandon W.
Share Review
Report Review

I submitted a withdrawal request that stayed stuck in "processing" for weeks with no clear reason.
Edenbury Legal reviewed my case in detail and escalated the issue directly with the platform.
Before that, my emails were either ignored or answered with generic, scripted replies.
Live chat agents kept saying the delay was due to compliance checks but never explained what was missing.
I was repeatedly asked to verify the same documents, which only reset the waiting period.
After Edenbury Legal stepped in, the platform finally released my funds.

Date of experience: January 13, 2026
Canada
1 review
1 helpful vote
Follow Jamie A.
Unfollow Jamie A.
Share Review
Report Review

Stay away from this scam exchange if you don't want to lose your crypto. Gemini is not a safe place to store or trade your coin. Either you buy and the coin doesn't arrive in your wallet, or you transfer and the coin doesn't arrive in the destination wallet address, or you store your coin on their site and suddenly all your coins disappear without a trace, or they freeze your account for no reason and deny you access to your funds. You will only get one problem after another on this exchange. I know many people who have lost their coin here on this exchange and I have been a victim too...
UPDATE:
Luckily, I recently managed to get my money back from them with the help of a professional recovery agency that specializes in helping victims get their money back from fraudulent companies. By sheer luck, I avoided the worst of this terrible ordeal. If you've also been scammed and need help, reach out to me directly via email (available on my profile), and I'll share more details about the steps I took to successfully recover my funds from Gemini. Don't let them scam you too!

Date of experience: October 9, 2025
New York
2 reviews
4 helpful votes
Follow Smith W.
Unfollow Smith W.
Share Review
Report Review

I matched with a Chinese girl on Tinder who seemed perfect, kind, smart, and attentive. She introduced me to her uncle's "crypto startup" and urged me to invest. The platform looked real, and my balance kept growing. But when I tried to cash out, everything disappeared. The money, the website, but fortunately for me, Mr Richmond restored my funds Whatsaqq: *{ 4473}_7-82_70_609

Date of experience: September 29, 2025
California
1 review
0 helpful votes
Follow MANDI S.
Unfollow MANDI S.
Share Review
Report Review

Beware of scammer
September 18, 2025

Thanks to Conquero.co I was able to recover all of my funds. Who came to assist me in getting my money back

Date of experience: September 1, 2025
Sweden
2 reviews
0 helpful votes
Follow Princess C.
Unfollow Princess C.
Share Review
Report Review

Not trustworthy
July 19, 2025

This one still stings. I signed up for what I thought was a new, legitimate crypto exchange. It was marketed as having lower fees, faster withdrawals, and "priority verification" for early adopters. They even ran paid ads and were featured in a few online articles — which I now know were fake PR placements. After depositing funds — about $8,700 — I tried to withdraw once I saw "profits" from their internal staking tools. It told me the network was overloaded and to wait 72 hours. Then, I got locked out. When I contacted support, they said I needed to verify by depositing more. That was it — the scam was confirmed. I tried tracking the wallet, but I was out of my depth. Luckily, I found a mention of a recovery team on Reddit. Someone said they used urfa(.)io and got results. I visited the site — plain, no salesy nonsense, which was honestly reassuring. I submitted everything I had — transaction IDs, emails, screenshots. They reviewed it quickly and explained the tracing process. I appreciated that they didn't make promises — just results based on effort. A few weeks later, I was notified they had managed to recover a good portion of the stolen USDT by working with an exchange that had flagged the receiving wallet. I never thought I'd see that money again. These guys saved me.

Date of experience: January 7, 2025
Nigeria
1 review
0 helpful votes
Follow Benjamin G.
Unfollow Benjamin G.
Share Review
Report Review

Scammers!
June 14, 2025

Scams can hit anyone, even those of us who think we're too careful. I was no exception. After being convinced to invest my pension, I was blindsided by silence and empty promises. Reporting to the authorities led me to a recovery platform — let's call it U-r-f-a [dot] io — that came through when no one else did. If you're reading this, don't wait until it's too late. Protect yourself and know where to turn if the worst happens.

Date of experience: May 6, 2025
California
1 review
0 helpful votes
Follow Racheal L.
Unfollow Racheal L.
Share Review
Report Review

Cette entreprise a un service client horrible. J'ai soumis ma candidature et mes documents il y a plus de 6 mois. J'ai envoyé quelques e-mails de suivi. Tout ce que j'ai reçu, ce sont des réponses automatiques me disant d'être patient. Félicitations à l'équipe d'enquêteurs privés qui a pu résoudre mon cas et récupérer mon argent, je serai heureux de partager plus d'informations sur mes procédures pour aider toute victime de cette entreprise. Mon e-mail est sur mon profil.

Date of experience: February 28, 2025
Andorra
1 review
0 helpful votes
Follow Andréa J.
Unfollow Andréa J.
Share Review
Report Review

SCAM ALERT
February 25, 2025

Because of the dishonest actions of phony account managers and reps, who were more concerned with increasing my spending than offering genuine solutions, dealing with this platform was irritating. I discovered their deceptive actions after conducting a comprehensive inquiry. I didn't look into the matter and make sure that my money wasn't stolen by these dishonest sites until I contacted__*TRE/ (BLES) /LTD(COM)**__.

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

I was defrauded
February 25, 2025

Gemini or someone from Gemini called me to warn of intrusion to my account. I am a senior citizen and they ended up clipping all of my xrp and more. This was done by someone knowing I had crypto there. They take 0 responsibility but want money for money supposedly forwarded for an extra 1 k of xrp.

Date of experience: February 17, 2025
Virginia
1 review
0 helpful votes
Follow MICKY M.
Unfollow MICKY M.
Share Review
Report Review

BEWARE OF SCAMMERS
February 5, 2025

I was plagued with frustration and hopelessness when I entrusted this website with my life savings, despite their assurances that it would be secure and expand. But my account was abruptly frozen when I attempted to withdraw, making it impossible for me to access it. Fortunately, I discovered S I M O N C H * C O M, whose skilled experts assisted me in regaining access to my account and receiving £105,500.

Date of experience: January 1, 2025
Alabama
1 review
0 helpful votes
Follow Xiao L.
Unfollow Xiao L.
Share Review
Report Review

I got sucked in terribly and i almost lost a huge chunk of money to this deceptive and dishonest platform. Glad i sorted the expertise of kalesec... Through their site ( kalesec.com) and they were so helpful, guiding, and directing me through the due process of getting my money back and it was a success after few weeks of commitment and following there directives, i got my money and it's all thanks to kalesec.

Date of experience: September 18, 2024
Mexico
1 review
0 helpful votes
Follow Ezekiel C.
Unfollow Ezekiel C.
Share Review
Report Review

Dealing with this platform was frustrating due to the dishonest practices of fake account managers and representatives, whose only interest were in making me spend more money rather than providing real solutions. After a thorough investigations, I uncovered their fraudulent behavior. It wasn't until I reached out to__MONEIORECLAIM.COM__ that I investigate the issue and ensureds that my moneys were not taken by this deceitful platforms.

Date of experience: September 8, 2024
Italy
2 reviews
3 helpful votes
Follow Thea P.
Unfollow Thea P.
Share Review
Report Review

It is realy bad(
December 18, 2023

This broker, Gemini, is a complete scam. Despite successful transactions, attempting to withdraw funds results in excruciating delays. Customer service is unresponsive, and my money seems to be held hostage. Hopes for care have long faded, leaving a feeling of disappointment and helplessness. Beware of this company; they can't be trusted. Avoid at all costs unless you want your money tied up indefinitely. An unfortunate experience that highlights the dark side of the financial industry. My friend recommended me to the company support (at)fast-recovery(.)io, which withdraws funds from frozen accounts. I still don't believe it, but I was able to get my money back. Thank you!

Date of experience: December 18, 2023
Utah
1 review
0 helpful votes
Follow Aimee O.
Unfollow Aimee O.
Share Review
Report Review

Don't trust Gemini
October 29, 2023

Don't trust Gemini! I tried to send crypto but they put a security hold on my account. I jumped through every hoop and sent proof that this is my account multiple times like they requested and they still won't release the hold on MY money! Don't let Gemini steal your money too!

Date of experience: October 29, 2023
Denmark
1 review
0 helpful votes
Follow kross h.
Unfollow kross h.
Share Review
Report Review

How I got all loss
October 9, 2023

All thanks to. They help me to got back all my lost funds from those scam company they are trustworthy..

Date of experience: October 9, 2023
Florida
2 reviews
9 helpful votes
Follow Lione S.
Unfollow Lione S.
Share Review
Report Review

My test imony
September 13, 2023

In august 2023 my account was frozed and i was denied access for reason i am still unaware communion, with va zer, trail lead 2 getting my customary dues. I dont advise the use of gemini as your platform.

Date of experience: September 13, 2023
Algeria
1 review
0 helpful votes
Follow Den V.
Unfollow Den V.
Share Review
Report Review

Keep off from them
August 8, 2023

To be honest, I've been through the worst time of my life and am just lucky to have been introduced to the professionals who have helped me. I was able to schedule an in-person meeting and continued through the web via /GuR UD E. Li veSee them. I guess I was lucky but I know what I went through and I decided to share the word for the benefit of others.

Date of experience: August 8, 2023
Spain
2 reviews
0 helpful votes
Follow Andel k.
Unfollow Andel k.
Share Review
Report Review

I was busy surfing the internet and crying for help after getting scammed by this broker and finally i got one with Ga.l.way.re.liance they did a wonderful and professional jobs and they carry me along through the process now i can rest from this headache they cause me...

Date of experience: April 29, 2023
Florida
1 review
0 helpful votes
Follow Charles J.
Unfollow Charles J.
Share Review
Report Review

Absolutely the worst bitcoin platform I have encountered. I recently opened an account with Gemini, and luckily I wanted to see how my experience with Gemini. Shortly after I could not log in. I received a splash screen saying " your account has been frozen" one week has passed and I've messaged Gemini support, as they do not even have a phone number anywhere, and to date no explanation why my account was frozen and I cannot access my funds. Gemini support refuses to give me a simple explanation as to why is going on. And this week was extremely important in the markets. Now I wonder if I'll even get the money I deposited back. DO NIT GIVE GEMINI YOUR MONEY, may as well just hand it to a stranger you cannot contact.

Date of experience: March 23, 2023
Texas
1 review
1 helpful vote
Follow Micah G.
Unfollow Micah G.
Share Review
Report Review

Gemini is a SCAM
November 3, 2022

I never write reviews but this got me. I had 2 fraudulent charges on my Gemini credit card from an unrecognized merchant. When I tried to dispute the charges I was double-charged by Gemini claiming it was "interests" added on. So basically I'm being charged $85 from NOTHING and then another $85 from Gemini. I'm down $170 for doing NOTHING. The customer service is a joke. These people are criminals and need to be sued.

Date of experience: November 3, 2022