Gazelle

I have a ipad air 3rd Gen Wi-Fi 64gb. They quoted me $187 then said after inspection there is scratches & dropped it to $63! I was like oh hell no & now I am worried for damage they did to my ipad! I took pictures before sending & have proof of condition So at this point making them send it back immediately & looking like I may have to sue them for damages to my Item that was in like new condition. I am beyond devastated, as I have been sick in bed for 2 week & no work Planning to cover my Phone & car insurance with the funds to now deal with this! Been in tears all day from the panic.

I tried to sell my phone to them, because they offered me $138.00 for it, so I had them send me a box to ship it to them. I received it and waited and waited and then I get an email that they needed to lower my value on the phone, so something is better than nothing right? Well then I guess they decided they were just going to steal my phone instead and sent me another email saying it now wasn't worth anything and they would recycle it for me. I then tried to email them, message them on their chat section on their website and couldn't get in touch with anyone, imagine that. I couldn't even leave a review on Google for them, so Google must be in on it or getting kick backs on phones they steal. DO NOT TRUST THESE CRIMINALS! Apparently it's worth $126 but they said it doesn't work anymore. I used this phone up until the day I put it in their box! They are liars and will steal your property, do not trust them.

Don't waste your time trying to sell your computer to Gazelle. Donate your computer to needy students.

I spend 3 days trying to complete a purchase on this. Everytime I finished the order, they would just cancel it. I tried getting in contact with the support and they told me that it could be an issue with my card (which as working just fine). Than they asked me to do with paypal, which again was cancelled due to "different address from billing address", and that's ridiculous. When I tried for the last time, they said that it "could not be delivered to a hotel address". Where the hell did they invented this rule? Its a total BS, I wouldn't buy anything from them, it's not trustworthy at all and made me waste three days trying to complete an order that they didn't wanted to sell!

It's been 11 days and I still don't have any money for my mint condition iPad pro. They said 623 dollars but I haven't seen a penny. Possible scam!

They are very deceptive. I sent over a Samsung Galaxy Z Fold 4,512gb Unlocked in mint condition and they at first offered $622. Then after not hearing from them for over a week after it has been delivered to them, I contacted customer service to see wth they were doing with my device. A couple days later, I got an email claiming my device has too many scratches and not an unlocked phone, offering me half the price they originally offered. Of course I said hell no and declined. I have proof that it was unlocked because I ordered it directly from the Samsung website with my receipt still there and matching IMEI number. Either the people that inspect these devices are incompetent or they purposely make claims that your device is something different so they can slash their offers to lowball you. DON'T sell to them, you're better off selling your nice device on eBay or Craigslist at a reasonable price. I was able to sell it on Mercari for $800. Don't wast your time with Gazelle.

Got an offer for a like-new iPad Air 5th generation, less than a year old and in mint condition. In the interest of fairness I rated it "very good" rather than "excellent" even though it had been used less than 15 hours total and kept in a case the entire time from day one. They offered me $375 which I considered fair. Upon receipt, they sent an email claiming it had multiple scratches (it has zero scratches!) and cutting the offer in half. I knew that was BS so I requested that they return it. Upon receiving the return, I checked it and, indeed, it was flawless. I think they hoped I would accept the low ball offer so they could double their profit. Turns out they do this all the time. I would avoid them and go elsewhere.

I specifically asked battery left guarantee before buying a 12 Pro Mac. The CS rep said their policy was 85%. Received it with 82% and that was marked on the accompanying ticket. Web site says free shipping In 5-7 days. I ordered Sunday and got delay notification on Wed: no availability and no known ship date. I called to ask why they sell things they don't have and why no present ship date. CS says free shipping up to 10 days….blatant lie. Doesn't know when it will ship and I couldn't cancel order! Then got notification coming in 4 more days. I'll try BackMarket next time

I bought a used cellphone off their website; paid extra for fast shipping. They didn't get the phone sent until 2 days later, and was scheduled to get to me day 5 - so, exactly the same as if I'd used the free shipping. They didn't answer my email asking about it, let alone refund the $18 extra shipping charge. It was a sign of things to come.

FedEx was also terrible, they messed around saying the delivery was "delayed" a couple of times and finally admitted they lost the shipment. They investigated and gave me a case number; by the end of this process it was 11 days after my purchase.

But the worst was yet to come. I phoned Gazelle to tell them that the package was lost, with the Fedex tracking and case numbers. However, instead of, "Sorry, we'll send a replacement and we will deal with Fedex" I got, "We don't believe you and we're too lazy to check with Fedex. You need to file a hand-written and signed affidavit stating you didn't receive the phone, and then wait another 10 days after Fedex said they lost the phone before we will consider giving you a refund". It took me 3 tries to get the affidavit exactly as they wanted it; what a wonderful way to waste my time while I'm trying to get my work done and keep my job.

So here it is, now 22 days after I paid almost $600 for a phone, and I got nothing except a $600 hole in my bank account. I had to call them today (a day after the refund should have been issued) to see if anything was happening and they put me off, "we have to talk to corporate about it, we'll get back to you". They finally sent me an email saying they'd refund it - and I'll get my money back in 5-7 days...

4 weeks to get a refund for a phone I never received. What bulls--t. I'm never using this awful company again.

I ordered a laptop on Tuesday and on Friday I called and was told it was being shipped that day, I should have a tracking number in my email that day. Saturday night I got a voice mail saying that they didn't have my item any longer and would need a call back to authorize a refund. I called back and agin was told it was shipping that day! I got transfered and disconnected. Called back again and finally had someone tell me theres was no laptop and they would refund my money. Why in this day in age why does it take 5 days for them to figure out they don't have the unit I ordered? Horrible customer service and now I have to start over looking for a laptop.

So far my experience has been less than good. I purchased a phone as I broke my current one and needed a replacement as quickly as possible. Two days later I get an email saying that my order has been cancelled due to "payment issues". I called Gazelle customer support and after being on hold for 20 minutes was told that it was because my billing address did not match my shipping address. Ridiculous that they should ask for two separate addresses if they can only deliver it to the billing address anyways. I tell them that it's okay and they can send the phone to my billing address to which the response was that they had run out of this phone! How convenient. So I go back on the website to find a different phone and I order it, this time delivering to my billing address. Two days later I get an email saying that there's a "delay in shipping my items". They do not give a date as to which my phone will be shipped so I could be waiting weeks for all I know. I needed a new phone more than a week ago at this point. This website is either a scam or incredibly unprofessional and untimely in shipping/ product inventory. Very disappointed. I will let you know if I ever get my phone.

Ordered for the first time in Gazelle IPhone 13 Pro Max (excellent condition). We are a family from Ukraine. We arrived in the USA quite recently a few months ago. The phone was chosen as a gift for our daughter on her 10th birthday. The order arrived two days ahead of schedule, which is very nice. I expected that there would be minor scratches or some minor flaws, but I did not find them. The condition of the phone was like from the Apple store. With the exception of a very slight imprint from the case on the top of the phone, which can only be seen under a microscope, gave me confidence that the phone was taken care of. I checked the IMEI and serial number, everything is clear. Battery condition is 95% which is generally not bad at all. I also did a pixel test, just in case - everything turned out to be normal, not a single pixel is broken. We are pleased with the purchase, we would like to thank the Gazelle employees for their diligent performance of their work duties! We make the next purchase in your store! Sincerely, the Gurbik family, Waukesha, Wisconsin.

The first phone we ordered came in the wrong color. The replacement phone was tagged as a "lost/stolen phone" and could not be registered with our carrier. When I tried to get another replacement phone delivered with expedited service, they gave me the run around. I was on the phone with their "customer service" for over an hour and a half. I would never buy another product from them again.

On July 28th, 2023 I was given an offer of $95.41 for a Google Pixel 5 128GB (Verizon). I have had the phone for years using Verizon's service, and kept it in immaculate condition by keeping it in a sturdy case and having a screen protector on it at all times. I followed all of Gazelle's directions, including but not limited to removing the SIM card, deactivating the phone, removed device tracking, charged and reset my device. I shipped it shortly thereafter, being sure to include the original box with all of the included accessories as well as two compatible phone cases and a screen protector.

On August 10th, 2023 I received an email that my offer had been adjusted. I was ridiculously only offered $38 after shipping the phone. First of all, they claimed it was because there were "scratches." There most certainly were not scratches unless they happened to scratch it themselves. Secondly, they LIED and said it a Google Pixel 5 128GB (Other), not a Google Pixel 5 128GB (Verizon). This is simply false information—it is certainly a Verizon model as I purchased it from Verizon and used it with my Verizon service for many years. I opted to have the phone sent back to me as a result, and I immediately sent a complaint to Gazelle to which I received no response.

On August 18th, 2023, I received the phone back in the mail. However, it was ONLY the phone inside of a Ziploc bag. I am absolutely livid. Gazelle has STOLEN from me. As a reminder, I shipped them my Google Pixel 5 128GB (Verizon) in its original box with ALL of the accessories it came with included, as well as two compatible phone cases and a screen protector, and what they sent me back was solely the device itself inside of a Ziploc bag, no box or accessories whatsoever. Again, this means THEY HAVE STOLEN FROM ME.

I immediately reached out to Gazelle's customer care via the Live Chat feature and interacted with an individual named Glendiel. At first, he clearly did not read my complaint whatsoever, and only send me back some premanufactured customer service commentary about how they "really apologize for the inconvenience" and summarized for me information I already knew—in fact it was information he would have known I actually knew if he'd read through my complaint. I had to ask him to read my comment through once more and actually provide a relevant response. After ten minutes he tells me there's nothing he can do since "based from the records of the Warehouse team" there was nothing but a device. This entire company just loves to tell lies.

In summary, Gazelle scammed me with an offer of $95.41, made up lies in order to give me a lowball offer of $38.00, stole the majority of the items I sent to them, and then tried to claim that those items never existed. Without that box, I am unable to resell it myself. I came to Gazelle expecting to make $95.41 and instead made nothing, and in fact, I am worse off because they have stolen from me the items which would allow me to find an offer elsewhere. This is devastating. These people are liars, scammers, and thieves. Do not trust Gazelle. I will be seeing them in small claims court.

Purchased an excellent condition ATT 128gb iPhone 14 max pro. 3 days after my purchase I was told it's not in stock. I asked for a replacement and was told they had zero in stock. I then asked for a free upgrade to the next size of storage higher. After 35 minutes of being on hold I'm told they found one in stock. ATT 256gb storage I said I'll take it. They guaranteed its excellent condition. Their site says excellent condition shows the screen scratch free. I asked for upgraded shipping since it's now been 3 days since my order and my item has yet to ship. They said they would yet shipping still took another 4 days to arrive.
Item finally arrived. 256gb like they said. Not an att phone, it was an unlocked version. Far from excellent condition, the screen had more scratches than my 3 year old phone.

Now talking to customer service again was a joke. They don't do replacements. They only do returns. Now I'm out almost $1000 for over 3 weeks when it's finally done and no phone. I asked if they had any in stock now and they could only tell me to check the website and buy again. But knowing that last time they sold me a phone they didn't have I told them to check for me. Apparently them looking is impossible and I would just have to risk ordering a phone again and seeing 3 days later if it's actually in stock.

Won't purchase from them again and suggest you don't take the risk.

>>>Gazelle scores 1.49 out of 5 stars with BBB (Source: BBB website)<<<
In June, Gazelle offered me approximately $600 for my pristine iPhone 13 Pro Max. I accepted their offer and sent my phone to them in the box they mailed to me. Gazelle sent an email on June 14 acknowledging that they had received the phone. That was the last I heard from them. I did not receive the payment they promised. I called them today to ask for an explanation and after 30 minutes of holding their pleasant but confused rep informed me that I had not received my funds because I had accepted their offer of $0.00 for my phone. I advised them that they were mistaken, that the offer was ~$600 and that it was not my practice to give away $600 iPhones. The rep was very sympathetic and intimated that the error was related to their software. She said they would try to find the phone and send it back to me in 3-5 business days. What a disaster. Nothing but regret that I chose to trust this company only to have them breach our contract in an obvious attempt to defraud me. If only I hade done my homework and read the vast number of negative reviews that have been posted by other customers with similarly disappointing experiences, I wouldn't be out $600.

Update: they are so confused and full of it. They told me they would look for the phone and return it to me, and that I should call back in a week. I waited a little more than a week and called back. Everything they told me in the first conversation has changed. Originally, they claimed that I accepted their offer of $0.00 for a $600 phone. Now their excuse is that the phone was cosmetically damaged (100% false. I took video and photos, see below, of the phone moments before I mailed it to them.) Then they told me that I owed ATT money for the phone. Again false. I paid ATT in full for the phone and have a receipt to prove it. Now that they've run out of bogus reasons to send me the money, they are just coming out and saying it straight up: anticipatory repudiation of their contract with me. They just told me flat out that will neither return the phone nor send me the money. Here's the thing, if they're doing this to me, they're doing it to a lot of other people too. Any class-action attorneys out there looking for an easy win?

They offered me $56 for my phone based on the condition. But when they received it they "revised" their offer to $9. Very dishonest!

Gazelle sold me an iphone that still had a balance on it. Consequently, my service provider refused to activate it or accept it as a trade in. I paid $400 and can't use the phone at all. I have spent hours and hours over the past two weeks calling Customer Service to get compensated. There is a never a supervisor available. They always say that they will escalate my case and that I will receive a response within 48 hours. That never happens. I will never buy a product from them again.

Truly a bummer. Bought the phone from my daughter in March. We had difficulty with the delivery as she had to be there to sign... Finally get the phone and it doesn't work at all less than 4 months later. Do not do business with these people. Waste of time and money.

This the 2nd iPhone I tried to sell Gazelle where they made up the condition of the phone I sent and reduced the offer. The first time I asked them to send it back. This time they were the only ones accepting a 6s. They offered $6. It had a couple minor scratches and worked right before I wiped my info off it. They emailed me saying there were a lot of scratches and it wouldn't make calls. They offered $0. So I had them recycle it. I would never sell a decent phone to Gazelle. They lie. I have sold three phones to IWM and they have hit the offer every time.