GameHouse

I signed up for a "free" fun pass. Supposed to have free for 14 days. They immediately charged me not once but three times! They have no phone number I emailed them and they claimed I wasn't billed! After several emails I got one charge back. Still fighting to get the other two. They caused 2 overdrafts on my checking account! So I lost $50! Don't use this site

REFUSED REFUND!
Stay away from this disgusting money chewing site. None of the games work properly and when you contact support asking to be refunded for the games you cannot play they full on ignore you. I sent over 40 emails regarding being refunded for the games I had paid for and nobody replied to a single email. Disgraced seeings as I'm a single mum with no money and I've just had nearly 40 pound robbed from me for my sons games he couldn't play. My advice? Don't bother! And warn people why your here!

I subscribed to them, but cancelled a few days later because I could not log in to the site. Their "frequently asked questions" explain it was because of a recent customer database update and all I had to do was re-register. Well, I didn't, because who's to say that it would work that time, and then they can double-charge you. Plus, how many websites do you hear having trouble allowing people to log-in? So I cancelled. Well, I got charged $21, even though I had a cancellation confirmation. I called them again, and they told me it was never cancelled. I looked at the Better Business Bureau and they have numerous complaints filed against them, including a lawsuit with Washington State's attorney general's office! They are fraud!

I was a member of Real Arcade which then became Gamehouse. I'm still a member and it's been 8 years since I joined Real Arcade. I have honestly never had any problem with their site or their games. I download a minimum of 2 games a month. A handful of times I've had issues with games not opening or closing early - but it's always ended up being another program interfering and not a Gamehouse problem. I have never had a problem using my tickets for free games, and you earn additional coins just by playing that you can use to buy additional free games! I orginally joined to casually game - in in the last few years my son has become an active player of their games. And he loves the variety of the games and it have become an activity we enjoy doing together. I would highly recommend the site to people looking for a place to get an amazing spectrum of games.

I purchased a game that won't open. After trying all the suggestions on the Help page to no avail, I emailed my issue. I received a pat/scripted response sending me to the Help page (I mentioned in my email that I already tried everything). In addition, the suggestions were for Windows and I indicated in my email that I have a Mac. They also suggested calling or using live chat without providing a telephone number or where to find live chat, however, nowhere on the webpage can I find either. VERY poor customer service.

Beware of Gamehouse - This Website will automatically start deductions to your credit card for fun tickets and then refuse to let you redeem them. The tickets are supposed to be good for life, but when I tried to redeem two tickets they had charged to my credit card they would not honor them. I called and got the usual BS run-around and was even offered the phone number for their legal department, but I don't speak Begali. All I wanted to do was redeem the two tickets they charged to my credit card without my permission. I was told that was impossibile. What a website. BEWARE!