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I went to purchase 2 pops from fye.com, order troubleshooting drained my bank account from about $400 to $19.69. I need food and to pay rent soon, these gifts weren't supposed to make me stave and sweat rent. I give fye zero stars out of one hundred thousand. Thanks fye, I hope your failing business can be solved by ripping off the general masses, definitely teaching people to be careful with my card number, don't need any scummy companies like fye getting their hands on your hard earned cash. Dying business model, you suck.
I tried to purchase a movie but it wouldn't go through I went back on the site an it said no order was placed an no payment method saved. So how did I not order anything but u charged me 6 times. I better get all my money back or u will be wanting to lawyer up.
I went to the store today and made a purchase. As I was paying I was asked if I hiad a loyalty card. When I said no I was told if gave them my email I could get a loyalty card and save 10% so I agreed. Never was I told that I was signing up to be charged $11.99 a month. I was asked to "sign that the information you provided to me was correct" when I was actually signing to agree to term that I was never told about and never offered to read. If I would have not carefully looked at my receipt I would have not known any of this. This is extremely deceitful and dishonest and I have no desire to shop at a place who tricks their customers.
I wish I did more research on them before I purchased anything. Saw them on some social media, thought it was safe.
I bought four funko pops from them, all of which are exclusive to FYE.com. A few days pass and I email them because I haven't gotten any shipping info. They proceed to tell me that 2 of the 4 pops I ordered actually aren't in inventory so they canceled it for me. So... if I never emailed asking about where my 4 pops were, I would have never found out because they don't tell you what's going on behind the scenes unless asked. Strike one.
They then refuse to cancel the order. Strike two. Then they say that the pops I wanted which were canceled are back in stock now so I can buy them again if I want. Strike three. Why would I buy it again so you can fleece me for more money? Every interaction thereafter is just them saying "Your other two pops will arrive soon." "Here is the tracking #." They just complete brush everything else under the rug and ignore it.
This company is a complete scam that will do anything to earn a buck.
I would in the past go to Fye for my purchases of movies both old and new. But in the past year it seems they are selling junk. The movie selection has gone to pot. When I ask for assistance. I must yell over the music playing at the time. There is no order to the movies and the employees seem to be geared to sell music.
I am extremely upset at FYE backstage pass. I signed up on Black Friday knowing I had till Christmas to cancel. I was told I would get one month free and just to call before the month was over to cancel my subscription. I called the number on the back of my booklet they gave me a week before Christmas to cancel and the lady tried to encourage me to keep the backstage pass twice. She even offered to reduce the monthly rate. Again I told her no and she very quickly told me she would cancel my service and have a good day before hanging up on me. No conformation. No nothing. That should have been my first hint. I got changed at the end of December and January for $11.99 after I canceled my subscription. I called today to get it sorted out and canceled, with a confirmation number, but I cant get a refund. They have no record of me calling before Christmas. Why would I make this up? I have never had this problem in the past, but it will be something I will never forget. FYE and the company they use to gain a profit have lost my business for life. Also, the magazines they sign you up for have charged me there monthly rate as well. I have lost more money than I would have saved with this backstage pass.
They used to be a great place to buy video and music. Their stores have been transformed into a place for selling nerd junk rather than a real video store. Video selection is now small and disappointing. Read my review on Google about their return policy problems. Stay away from buying the Backstage Pass. It is no longer worth the price with their minimal selection of titles. If you must get it, cancel it after the trial period.
I ordered a pop 3 weeks ago and just got an email saying that my order was cancelled because the manufacturer didn't have the item. It took them 3 weeks to let me know, I could have gotten it from amazon and would have had it in 2 days. Never ordering from here again.
I have never purchased from or even been on their website, but the stores always have a great selection of music. I love that they have a Metal section. They usually have what I am looking for, and I often find other stuff that I forgot I wanted. The only issue I have is that they are a bit overpriced.
I have ordered a lot from FYE. They have almost everything new or used. I have ordered used and the quality is still great for a cheaper price. Shipping time is fantastic. I have always gotten my orders ahead of the estimated ship time. Its highly recommended for all your movie and music needs.
I haven't bought anything of FYE.com, I admit. But I did have the unfortunate experience of buying something in the store and somehow got signed up for their VIP program. $11.99 every month (sometimes two charges in one month). My stupidity for not noticing sooner, but if you bought anything from FYE, you should take a look at your credit card statement. They corporate cancellation number is *******131 and I'm told I need to send a FAX to *******115. Really ticked off that they aren't honest about this program. I think the cashier signed me up without permission and now I need to go back and deal with it. When I tried to cancel my membership, the woman tried to sell me on keeping it. I was so angry. DO NOT BUY FROM FYE!
