Furbabeez

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Furbabeez Reviews Summary

Furbabeez has 38 customer reviews and ranks 45th in the Pets category.

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Colorado
1 review
0 helpful votes
Follow Dorothy W.
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I called Furbabeez 3 times and put in 4 cancellation requests via email.
1st cancellation email was 5 minutes online order was placed.

They never responded and sent the product anyway.

Date of experience: February 18, 2021
Illinois
1 review
1 helpful vote
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BAD BAD BAD BAD BAD BAD!
December 9, 2020

No no no! I have left 3 bad reviews in my entire 36 years on this planet here is the 4th. This company sucks I have been trying to get ahold of "sasha" at returns department for MONTHS. I finally sent my entire order back to somewhere in indianaplis via her label she sent for part of my order to be returned back in november (or october?) My order had only partially arrived and i had requested to return the partial order. I did not send back the partial order because i was waiting on her to respond to my question. She never ever responded! When I then recieved the rest of the order (weeks and weeks later) I was bummed to realize it also did not fit my dog and had to return that a well. I emailed sasha again, no response. I emailed several times in succession, asking what i should do about returning the full order and then finally because of being met with silence I just packaged everything up and sent the whole lot back to first address she sent me having no idea if it was correct or if I was following the right protocol etc! And then WEEKS and weeks after that she wrote me saying it needed to go to a california address. She didnt send a new label, just said to return it to this california place. I had already returned to the first place and now I have no idea (because she still has not responded to me at all) if I will get refunded or if my items went to right place etc. I am absolutely stunned at the lack of communication and disrespect and wasted time and anxiety spent trying to do the right thing. I was unhappy with every item that i ordered (they simply did not fit my puppy!) Not only did the order take forever to come, there was no communication and when I requested to return or asked any questions at all i received SILENCE. I am so so so so frustrated. Now I have no idea if my items are going to the right place or if this sham of a company will ever refund me. Sasha if your reading this please please refund me. I am so disappointed :(

Date of experience: December 9, 2020
Florida
1 review
1 helpful vote
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Mercedes Dog Bed
July 24, 2020

The delivery toke 3 months to receive. After receiving the Item it looked as if it had been used for months. I was giving this for a Birthday gift and it was very embarrassing. Late and Used Looking.

Date of experience: July 23, 2020
Illinois
1 review
0 helpful votes
Follow Amber S.
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DO NOT PURCHASE! SCAM SCAM SCAM!
I placed an order for a designer inspired dog carrier almost 2 months ago. My bag never came and now I am out of almost 100 dollars with nothing to carry my new puppy in. Sasha has been extremely unresponsive regarding shipping confirmation in the past 6 weeks when I first brought up questioning about shipment, a refund request and no one EVER answers the phone. This company is only out to take your money and you'd be lucky if you ever receive your product! DO NOT PURCHASE!

Date of experience: June 22, 2020
Sasha F. — Furbabeez Rep
over a year old

Also, note to SiteJabber, your service is just a vehicle for unverified rants and misinformation. You should allow a fact checking service, so honest businesses can defend themselves from slander.

India
1 review
1 helpful vote
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Awesome
November 7, 2019

Costume was perfect and excellent hit won a contest as well Lots of extra lovin. Customer Service is impeccable highly recommend this company for amazing response to customer, truly assures customer satisfaction 110%..

Date of experience: November 5, 2019
Idaho
1 review
2 helpful votes
Follow Dr L.
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NO STARS!
This company says they are in California, there is nothing California about them!
The Product was shipped from SHANGHAI CHINA and took over 1 month to receive the piece of "S**H harness worth about a dime US.
The size was wrong, product was so flimsy, you couldn't hold a puppy in this harness.
I tried to cancel this product and they kept saying it was shipped, then I told them I'm cancelling and they threatened that they would fight the charge back to them
I'm now dealing with my credit card company regarding this organization to stop payment.

Date of experience: July 1, 2019
Sasha F. — Furbabeez Rep
over a year old

Your credit card company sided with us and found nothing wrong with the product we sent you, and have approved the payment. When you picked the wrong size harness, we offered to exchange it for a more suitable item. As we said in our emails to you. If you want our help with an exchange, please let us know. We can help you, if you change your mind and let us help.

Malaysia
4 reviews
3 helpful votes
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Awesome
March 14, 2019

Helpful. This is so helpful while doing business with. This was so amazing site. I didnt know this site which make our work easier before this. Well done to the devepoler this site. I dont know how to express my feeling towards this site.

Date of experience: March 13, 2019
Malaysia
1 review
2 helpful votes
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Happy
March 14, 2019

Mcm buat kerja agar untuk memajukn pndptn harian tnpa ada modal untk pmbayaran... adakah wowapps blh mningkatkn pendptn lbh sbgai kerja sepruh masa...

Date of experience: March 13, 2019
California
1 review
0 helpful votes
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Crooked customer service.
January 19, 2019

I made a purchase at Furbabeez. I measured my dogs feet according to their size chart. The size was wrong and I spoke to Sasha Fichera in customer service via email about exchanging the purchase for a size large. I returned them to the address provided by Sahara Fichera. Months have gone by and all my contact attempts via email, customer support links, and phone have been unresponsive. Therefor Furbabeez stole $27.95 from me. I have recently read similar reviews by other customers. I think that this business is in the business of taking people's money and not supplying them with the product that they paid for. Shame on them. They should be stopped before they continue to do this to other customers.
Thank you Effie Seymour

Date of experience: January 19, 2019
Sasha F. — Furbabeez Rep
over a year old

Hi Effie. When you told us the boots did not fit and requested a larger size, you didn't specify which size you needed until the 1/22/19. Your replacement boots were sent and arrived on the 1/28/19. If you didn't receive them, we could look into it. However, if you did receive the replacements, could you kindly reflect on the content of this review and update it accordingly.

India
1 review
2 helpful votes
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Good site for dog accessories
January 16, 2019

This is a good site for dog accessories in which I liked the dog winter cloth and dog boots. These are nice and my dog also liked it.

Date of experience: January 15, 2019
Bangladesh
1 review
1 helpful vote
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Awesome
January 10, 2019

Easy on and off. The Most Handsome Coat and EASY to get on and off, doesn't affect his peeing I haven't had good luck with things to fit my Chigi (Corgi/Chihuahua cross) this coat is perfect for his muscular little frame and when he needs to pee, he never gets pee on it.

Date of experience: January 9, 2019
California
1 review
1 helpful vote
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Good Customer Service!
January 10, 2019

Costume was perfect and excellent hit won a contest as well Lots of extra lovin. Customer Service is impeccable highly recommend this company for amazing response to customer, truly assures customer satisfaction 110%. Awesome service!

Date of experience: January 9, 2019
Singapore
1 review
1 helpful vote
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Good Deals For Pets And Animals Lovers!
December 27, 2018

Awesome!
Lots of cute pets products and accessories can be found here.
Organic pets products that do not contain any kind of toxic materials. Abundance choice of dogs boots, dogs winter clothings, dogs carriers etc to choose from.

Date of experience: December 25, 2018
Singapore
1 review
1 helpful vote
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Good for dog
December 27, 2018

It is very good for dog it is just like coat. They can use and wear it in winter and monsoon i like this step

Date of experience: December 25, 2018
Oregon
1 review
0 helpful votes
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STAY AWAY -- THEY WILL IGNORE YOU ABOUT EXCHANGES
December 21, 2018

STAY AWAY AT ALL COSTS

I've emailed and called multiple times about exchanging some dog boots for the next size up. I even specified I would pay the return and new shipping. My emails are met with absolute silence and the calls are never answered by anyone. It's been two months now and I've given up.

For being outsourced to China the products themselves are outrageously expensive. Did I mention they ship from China on the absolute slowest economy shipping possible? Yes, if you are ordering from the United States expect your item to arrive to you in about 4-5 weeks.

Since it's difficult and iffy to size clothing for a dog, you will definitely want to consider an alternative business that will actually reply and work with you on an exchange in the likely situation that you may need a different size than the one you ordered.

For the love of god, stay away from Furbabeez.

Date of experience: December 21, 2018
Sasha F. — Furbabeez Rep
over a year old

Eric, we are sorry for any inconvenience you experienced, which was due to you using different names and emails on your correspondence. You have been sent 2 pairs of shoes, one the original order and then a replacement. You have been fully reimbursed and not charged anything for either pair. The majority of our suppliers are USA based and ship in 2-3 days. You picked the cheapest option with the longer shipping times.

Illinois
1 review
0 helpful votes
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Cannot get a hold of anyone regarding a return order
November 19, 2018

I've emailed the company three times, submitted a return request via website, and left a voicemail. I can't get a hold of anyone in the company to return my order. It's been a week now. TERRIBLE CUSTOMER SERVICE! DO NOT BUY FROM THEM!

Date of experience: November 19, 2018
Sasha F. — Furbabeez Rep
over a year old

Michelle, your return request was processed a couple of days after it was received and you were given a full refund. Apologies that not all of your communications were responded to.

New Jersey
1 review
1 helpful vote
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Best pet products
February 8, 2018

This website is really superb for dog and cat products. All types of items are available. I bought Organic Denim Pet Carrier by Bark n Bag from this website. The prices are awesome. Every product is available at very low cost. Deals are always going on this website. Right now Valentine special deal is going on. So don't miss this offer. I am going to this website for shopping again. Thanks!

Date of experience: February 7, 2018
Texas
1 review
1 helpful vote
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Great selection and value!
December 20, 2017

My dog loving it! This is really awesome toy which does not contain any kind of toxic material. My Dobbie is 2 months old. Her chewing habit became compulsive behavior and she attempted to chew on an inappropriate item such as shoes, clothes, furniture, or even my hands and feet. I was not able to stop my dog from chewing. I asked my friend about this problem and he suggest me pet toys and share the address of the shop. I did not have a dog before. So I don't know much about these things. I visited FURBABEEZ Pet Boutique and asked for assistance for my dog chewing problem. They suggest me a tug toy and I bought this toy for my pet. I am quite happy with this product, as it is sturdy and heavy, therefore great for an enthusiastic chewer like my dog. This is extremely safe material for my dog.

Date of experience: December 19, 2017