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Frederick's of Hollywood Reviews Summary
The company's reputation is notably mixed, with several customers praising the quality and design of certain products, particularly lingerie and sleepwear. However, a significant number of reviews highlight severe shortcomings in customer service, including delayed shipments, unresponsive support, and problematic return policies that leave customers feeling frustrated and dissatisfied. Common complaints include receiving incorrect or damaged items, lack of communication, and difficulty obtaining refunds. Overall, while some customers remain loyal due to product quality, many express discontent with the company's operational practices, suggesting a need for improvement in customer support and fulfillment processes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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