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I bought a pair of binoculars online from Fnac. As of today, over a fortnight later, with a promised maximum delivery of 8 days, they have not arrived. Working through the complaints procedure, they forwarded me a note from their distributor with wording to the effect that "the post is the post, what do you expect?" I shan't be buying online from them again.
I bought a book at Fnac.com the 24th of january. Till today, 3rd of march, not only I didn't receive anything, but I didn't get any answer from them.
To contact them is impossible: no email, no international telephone number and no online help.
Basically I just lost my money.
I cannot imagine a business online worst than this.
Be careful.
Fnac.com is quite misleading as it's a French site target to fluent French speakers who live in France. I've been having an adventure with a faulty tablet and their awful support. Because:
1) Nobody there (I mean none of the 20-30 people I've talked to during this time) speaks English or is willing even to try.
2) If you buy online and have a problem, after filiing this (on the phone and in French) they have the possibility to send a request to collect your item with DHL. That's the only positive. But they don't give you any number to monitor the service procedure. You get that only if you go yourself to a store in France!
3) Tried to call them about no. 2 cause I can't go to France and was charged several times for a 10'-20' international call because simply they were forwarding one to the other, until the line was automatically dropping from their side!
4) the online chat doesn't solve anything, they simply refer you about any problem to the phone support!
5) And by the way even to buy from abroad you'll need even to send a copy of your passport. Enjoy :)
FNAC has some of the largest stores in France mainly dedicated to electronics, books, CDs etc. Fnac.com has an even larger selection at prices similar or below the store prices. In terms of prices, Fnac.com remains competitive although you can sometimes find better prices at discount stores and/or competitors like Darty.
For books, you cannot find better prices elsewhere in France (except for used books but this is a different kind of business)
