Flixster

I have 48 titles on my account, I have recently moved from android to apple and when using the flixter app it says I have no UV copies. I have been speaking to their customer service for 3 days and have been asked to provide the following:
+ screenshots of the app on 3 occassions, two of these were withing 2 hrs of each other
+ details of my devices on 5 occassions
+ the uv title and its name on 5 occassion, even though my original ticket stated this issue was for 48 films
+ etc

This has all been from different people, I have received a total of 7 email with no two from the same person and am no closer to resolving my issue. Very dissappointing.

I have three movies on ultraviolet. I had to use flixster to watch them. Their software wouldn't let me log in. So to be same I reset my password. Still it wouldn't let me in. So then I made a totally new account still it wouldn't let me in. It literally won't let me watch my movies. So now I'm streaming the movie which I own. Oh and downloading it would have taken 45 mins.

Seriously they are so frustrating. What a waste of life.

Don't waste your time. It's a $#*! company. DONT USE THEM.

It started out just fine. One day, it stopped playing my downloaded movies. I called customer support, they advised me to uninstall and reinstall the app- DO NOT DO THIS! The result was I lost all the movies I had already downloaded. And now after it says I downloaded a movie (again) it does not show up in my downloaded list. So what good is this app if it does not play movies you have purchased and redeemed? For me, it is garbage. They have never even tried to fix my issues after I informed them through their feedback system. They dont seem to know how their software works or how to fix it when it doesnt work.

I tried to email support for my passwiord due to changed emails and they will not answer me. It has been many days and still nothing. There live chat is down, and no link. I have dozens of movies and they are lost in this flister showdown. I have requested email change support in the emails sent. I do not know what to do but go all out on the net with the request or report to someone else.
Laz

Ultraviolet and in turn flixster is simply another iteration of proprietary playback limiting customers choice to use the platform that suits them best and frankly most efficiently. My particular story begins with the purchase of a bluray/dvd/"digital copy" disc at a local big box store. There were no labels stating the digital copy was only playable via flixster or some other unknown/lesser known players/Apps... only digital copy. To my dismay, I learned only after opening the box that the digital copy was retrievable only by ultraviolet which is only playable on flixster and some other second tier boxes that, I of course don't have and frankly don't want to go purchase. I did not consciously elect to begin another video collection with this company and have received no positive customer service from them. Their advertising is deceitful and dishonest and their customer service has no regard for the end users rights to use material legally purchased in an entirely legal fashion as would be appropriate. This would equate to being sold a dvd and then finding out that said dvd would only play on a Sony or Toshiba or (name your brand) DVD player... but no others. Consumer beware! Really... this platform is overly restrictive to the end consumer limiting your ability to play back a legally purchased MP4 on your current equipment. They also force you to create a second library for these movies in another application (flixster) in this case that is not user friendly and very inconvenient as you will now have to remember which app/library that a particular video is saved within. Or, worse yet, as another recent post this month pointed out, you may lose access or be unable to merge your movies and lose content--with the company refusing to rectify the situation. I have lost movies previously with iTunes and simply had to call, verify some information and immediately resolved the issue with the movie returned to my account. As a physician, I would never bait and switch a patient but that is exactly what this company is doing by selling DVDs with a "digital copy" that is only redeemable via ultraviolet and only playable within a single app and upon limited hardware.

I have never been treated so bad in my life from any company on this Earth! I have been collecting movies in Flixster for years! I had over 200 movies in my families account, but now my 200+ movies have disappeared, and Flixster will not help me recover any of it. I feel as if I've been robbed, but all they can do as a company is blame Ultraviolet, who in return blames Flixster! Not one bit of help, except a couple of e-mails stating I had to merge accounts, which we have done multiple times, but still no movies or help from this Flixster! This company really does not care. My wife and I have tried to recover our movies for at least a year now, but still no help! I will keep trying as I am having a hard time letting go of 200 movies/$2000!

I WASTED MY MONEY ON THE DIGITAL COPY! Customer service was unwilling/unable to provide me any assistance with using my digital copy outside of their terrible interface. Unless you're 80 years old, Flixster is outdated and a hassle to use. They took a step backward in terms of interface usability and portability. I have since purchased "digital movies" through iTunes rather than buy DVD + Digital Copies. Price is the same, and I can easily watch it offline, and on various devices with ease. Ease being the operative word. Don't make my mistake thinking Flixster couldn't be that bad. It is like old people are designing their interface.

This website is so unbelievably bad. I'm not a huge digital copy person but hey, I want what I paid for. Every since Ultraviolet started requiring you to redeem movies through the piece of garbage flickster it hasn't been worth it. Flickster requires you to link your UV account to them, but when you do so you get an error message suggesting you contact support. And the genius advise you get from flickster support is to just try again. Tried initiation a customer support chat at 5:30 pm eastern time (their site says they are available until 1 am pacific time) and guess what, no one is available. This has totally turned me off the idea of spending money for digital copies.

I have used flixster for over 9yrs, loved using it! Especially on trips with kids but then comes along the deal of combining the UV account... all my movies just vanished. I have repeatedly contacted customer service they were very rude, short, and way off topic on what my concern was. IE- they gave me a lengthy detail on how to connect my UV and flixster account. I responded back but I have heard nothing. After all my business I finally just deleted my account; no sorry to see you go or why are you leaving. They just deleted and gone. They couldn't care less about their customers.